Storage - HP Elite x2 G8 Maintenance And Service Manual

Table 7-45 Issues, possible causes, and fixes (continued)
Items

Storage

Use this information to troubleshoot storage issues.
NOTE:
Back up all critical data before troubleshooting the drive.
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Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP
●
PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.
Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB
●
(
http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_ot_ob
).
HP recommends the drive quick test to quickly (less than 10 minutes) identify the malfunctioning drive.
●
If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which runs until an error
occurs).
If any test fails, record failure code and contact support for instructions about how to order a
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replacement hard drive.
Procedures
4. Verify that Windows Device Manager detects the TB device.
5. Verify cable connection to TB port.
6. Test with a verified working TB board, if possible.
NOTE: Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device must be
compatible with Windows. To determine whether your device is Thunderbolt Certified for
Windows, see https://thunderbolttechnology.net/products.
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