Printronix ProLine 5 Series Manual page 204

Table 6–1 LCD Message Troubleshooting Table (continued)
Displayed Message
RIBBON INK OUT
CHANGE RIBBON
UP DRV. SHORT *
RIB INVLD CMD*
RIBBON DRIVE
SECURITY CODE
VIOLATION
SF ERROR
SHUTL INV CMD*
SHUTL INV PARM*
SHUTTLE JAM
SOFTWARE ERROR *
Cycle power
STACK OVERFLOW*
STACKER FAULT
STACKER FULL
Troubleshooting
Can
User Explanation
Correct?
Yes The RibbonMinder
program is warning that
the amount of ink in the
ribbon has reached 0%.
No Hammer driver circuits on
the boards shorted to
ground.
No Fatal firmware error on
controller board.
No CMX controller does not
detect ribbon drive motor.
No Security code of PAL on
controller board does not
match code of firmware
on the controller board.
No Application software has
violated structured data
field parameters.
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
Yes No shuttle movement or
shuttle moving at wrong
speed.
No Application software tried
to perform illegal printer
function, or damaged
logic circuits found on
controller board.
No Fatal firmware error on
controller board.
Yes Stacker is not functioning
correctly.
Yes Power stacker is full of
paper.
Solution
Replace ribbon or press CLEAR
for two additional minutes of
printing before the fault displays
again. See "RibbonMinder"
chapter.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your system
administrator.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Check for obstruction to shuttle, a
twisted ribbon, or forms thickness
lever closed too tightly. If fault
source is not apparent, contact
your authorized service
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Check for obstructions in the
stacker area. If fault persists,
contact your authorized service
1
representative.
Remove paper.
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