Printronix ProLine 5 Series Manual page 199

Displayed Message
8.5V PWR FAIL*
15V CTL FAIL*
23.5V CTL FAIL*
48V PWR FAIL*
ACCESS NULL PTR*
ACTIVATE LOST
A TO D OVERUN*
BUFFER OVERFLOW
BUFFER OVERRUN
CLEAR PAPER JAM
CLOSE PLATEN
COIL HOT
15 COMM CHECK
CTL VOLT FAIL*
DRVR CIR BAD*
6–6
Table 6–1. LCD Message Troubleshooting Table
Can
User Explanation
Correct?
No Internal power failure.
No Controller voltage failure.
No Controller voltage failure.
No Internal power failure.
No Fatal firmware error on
controller board.
No Printer detects twinax
protocol communication
errors.
No Fatal firmware error on
controller board.
Yes Host sends data after the
printer buffer is full. (Serial
interface.)
Yes Receive overrun. (Serial
interface)
Yes No paper motion.
Yes The forms thickness lever
is open.
Yes One or more hammer coils
are hot.
Yes Line not active. (Twinax
interface)
No Controller voltage failure.
No Hammer coil count test
failed.
Solution
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
The printer reports the error.
Contact your authorized service
1
representative.
Check your serial host interface
parameter settings; if necessary,
adjust them so that they match
the settings of the attached host.
Check printer serial port
configuration setup. Ensure the
baud rate and data protocol
match both host and printer
settings.
Clear jam and reload paper. If this
message recurs, contact your
authorized service
1
representative.
Close the forms thickness lever.
Check printer environment. If too
hot or dusty, relocate printer. May
occur normally on graphically
intense print jobs.
Check cable connection.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Troubleshooting