E-Mail Services - Xerox 5222 System Administration Manual

15 Problem Solving

E-mail Services

This section explains what to do when a problem occurs while using E-mail Print, Mail
Notice Service, Internet Fax, or Scan to E-mail feature.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
Cannot receive e-mail.
(E-mail Print, Internet Fax)
Cannot send e-mail.
(E-mail Notification Service,
Internet Fax, Scan to E-mail)
378
Problem Confirmation Method
Check if the E-mail address
of the machine is set.
Check if [Receive E-mail] is
activated.
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly.
Check if the POP3 Server
Login Name or POP3 Server
Password is set correctly.
Use CentreWare Internet
Services to check if [Enter
Rejected Domain Names] is
selected in [Domain Filtering]
and your domain is included
in the list of rejected domain
names.
Check if your SMTP or POP3
server functions correctly.
Check if the E-mail address
of the machine is set.
Check if [E-mail Notification
Service] is activated.
Check if [Send E-mail] is
activated.
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly.
Use CentreWare Internet
Services to check if the E-
mail Notification Service
settings are set correctly.
Use CentreWare Internet
Services to check if the
recipient e-mail addresses
are set correctly.
Check if your SMTP or POP3
server functions correctly.
Action
Set the E-mail address of the
machine.
Activate [Receive E-mail].
Set the SMTP Server IP
Address or POP3 Server IP
Address.
Set the POP3 Server Login
Name or POP3 Server
Password.
Set [Domain Filtering] to [Off].
Or remove your domain
name from the list of rejected
domain names.
Check your SMTP or POP3
server.
Set the E-mail address of the
machine.
Activate [Mail Notice
Service].
Activate [Send E-mail].
Set the SMTP Server IP
Address or POP3 Server IP
Address.
Set the E-mail Notification
Service settings.
Set the recipient e-mail
addresses.
Check your SMTP or POP3
server.