Centreware Internet Services - Xerox 5222 System Administration Manual

• If there are multiple machines on the network with the same machine name or host
name, a numeral is appended automatically to one of the names so that all names
on the network are unique.
• If the machine name or host name is changed, there are restrictions on the number
of characters and the type of characters that are valid for name registration.
Therefore, it is recommended that the machine name and host name are not
changed.

CentreWare Internet Services

This section explains the troubleshooting procedures while using CentreWare Internet
Services.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
Cannot access CentreWare
Internet Services.
The "please wait" message is
displayed.
The [Refresh Status] button is
not working.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is
distorted.
The latest information is not
displayed.
Problem Confirmation Method
Check if the machine is
switched on.
Print out the System Settings
List to check if CentreWare
Internet Services port is
activated.
Check if the Internet address
is correctly entered.
Check if the proxy server is
used.
Check if you are using the
specified OS and browser.
Network-related Problems
Switch on the machine.
Activate the CentreWare
Internet Services port.
Check the Internet address. If
Services cannot be
accessed, enter the IP
address to make the
connection.
Depending on the proxy
server, connections may not
be possible. Set your browser
so that it will not try to access
the machine through a proxy
server.
– Wait for a while as instructed.
If nothing happens, click the
[Refresh] button. If this does
not help, check that the
machine is working correctly.
Use the specified OS and
browser.
– Change the window size of
the browser.
– Click the [Refresh Status]
button.
Action
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