IBM Aptiva Handbook page 148

Table 4: Troubleshooting: Software problems (Continued)
If the problem is:
The Rapid Resume Features screen does not
appear in the Setup Utility and the Rapid
Resume Manager icon does not appear in the
AptivaWare window.
When you turn on the computer, the desktop is
not as you left it when you turned off the
computer.
Computer turns off without saving information.
You pressed the on/off button on the system
unit, but the computer has not turned off after 5
minutes.
Program is not active when you turn on the
computer to resume working.
Adapter cards don't work after you turn on the
computer to resume working.
Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare
and All the Extras folder for information on obtaining service.
134 Chapter 8: Diagnosing and recovering from problems
Here's what to do:
Check your Guide to HelpWare and All the Extras folder for information on
obtaining service.
1. Make sure another person hasn't used the computer and changed the
desktop.
2. Make sure Rapid Resume is enabled.
3. Choose the Rapid Resume option from the Setup Utility Main Menu, and
make sure that the APM BIOS Mode option is enabled.
1. Make sure Rapid Resume is enabled.
2. Make sure Windows 95 is running when you turn off or suspend your
computer. If you are running DOS instead of Windows, Rapid Resume will
not work.
3. Make sure the APM BIOS Mode option in the Setup Utility is enabled. For
information about this option, see "Changing Rapid Resume features
configuration" on page 37.
4. Make sure the On/Off Button Mode option in the Setup Utility is set to Rapid
Resume. For information about this option, see "Rapid Resume advanced
options" on page 40.
5. EMM386 or an upper memory manager program may not be set up
properly.
Check your Guide to HelpWare and All the Extras folder for information on
obtaining service.
Restart the program. Some programs will not operate correctly with Rapid
Resume.
In the Rapid Resume menu of the Setup Utility, make sure the Initialize
Adapter Cards option is set to "Reload Device Drivers." Some adapter cards
do not operate correctly with Rapid Resume.