IBM Aptiva Handbook page 142

Table 3: Troubleshooting: Hardware problems (Continued)
If the problem is:
Can't enter password.
Can't read information on diskette or CD.
Audio CD does not play when inserted into
CD-ROM drive.
Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare
and All the Extras folder for information on obtaining service.
128 Chapter 8: Diagnosing and recovering from problems
Here's what to do:
1. Make sure you are typing the correct password.
2. Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
The keyboard port has this symbol next to it:
3. If you have forgotten your password, check your Guide to HelpWare and All
the Extras folder for information on obtaining service.
1. Make sure you are using the correct type of diskette. Make sure the diskette is
formatted correctly.
2. Make sure the diskette or CD is inserted into the drive correctly.
3. Make sure the CD is clean and not scratched.
4. Try to read a diskette or CD that you know is good. If it works, the first diskette
or CD is damaged. If you can't read the information on the good diskette or
CD, there may be a problem with your diskette or CD-ROM drive.
5. Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the desktop system unit, see
"Working with the hardware in the desktop system unit" on page 78. For
instructions on working in the minitower system unit, see "Working with the
hardware in the minitower system unit" on page 100.
Make sure you have enabled AutoPlay. To enable AutoPlay:
1. From your desktop, click on the Start button.
2. Select Settings and click on Control Panel.
3. Double-click on the System icon.
4. Click on the Device Manager tab.
5. Double-click on CD-ROM and select the listed CD-ROM option.
6. Click on the Settings tab.
7. Under Options, click on Auto insert notification (a check appears in the
box).
8. Click on OK.
Note: If you enable AutoPlay, then Standby and Automatic Power Off might not
work properly.