Generating A File For Technical Support; Generating A File For Technical Support: Example - Cisco SCE 8000 10GBE Software Configuration Manual

Chapter 4 Utilities
Viewing the non-volatile counter for the user-file-log
From the SCE# prompt, type:
Command
show logger device user-file-log nv-counters
Viewing the User Log
This command is not recommended when the user log is large. Copy a large log to a file to view it (see
Note
Copying the User Log, page
From the SCE# prompt, type:
Command
more user-log
Clearing the User Log
From the SCE# prompt, type clear logger device user-file-log and press Enter.
Step 1
The system asks Are you sure?
Step 2
Type Y and press Enter.
Step 3

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file via FTP
for the use of Cisco technical support staff.
From the SCE# prompt, type:
Command
logger get support-file filename

Generating a File for Technical Support: Example

SCE#logger get support-file ftp://user:1234@10.10.10.10/c:/support.zip
OL-30621-02
Purpose
Displays the non-volatile counter for the
user-file-log.
4-7)
Purpose
Displays the user log.
Purpose
Creates a support file. The support information
file is created using the specified filename. The
specified file must be a file located on an FTP site,
not on the local file system.
This operation may take some time.
Cisco SCE 8000 10GBE Software Configuration Guide
The User Log
4-9