Troubleshooting And Technical Support Information; Using The Event Log To Help Solve A Problem; Getting Help - Cisco TelePresenceMCU 5300 Series Getting Started

Troubleshooting and technical support information

Using the event log to help solve a problem

You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
without the guidance of technical support.

Getting help

If you experience any problems when configuring or using the product, consult the
online help available from the user interface. The online help explains how the
individual features and settings work.
If you cannot find the answer you need, check the web site at http://
www.cisco.com/cisco/web/support/index.html where you will be able to:
Make sure that you are running the most up-to-date software.

Find further relevant documentation, for example product user guides,

printable versions of the online help, reference guides, and articles that cover
many frequently asked questions.
You or your reseller can get help from our support team by raising a case. Make

sure you have the following information ready before raising a case:
The serial number and product model number of the unit (if applicable).

The software build number which can be found on the product user

interface (if applicable).
Your contact email address or telephone number.

A full description of the problem.

Troubleshooting and technical support information
. Do not change the capture filter topic level
18