Ricoh Pro C9100 Operating Instructions Manual page 113

Remove the paper, ruffle it, and reload it.
For details about ruffling paper, see "Fanning the Paper", About This Machine.
Have you ruffled the paper sufficiently?
Double feeding may result if the paper is not ruffled properly.
Remove the paper, ruffle it, and reload it.
For details about ruffling the paper, see "Fanning the Paper", About This Machine.
The side fences in the paper tray are too close together.
If the distance between the side fences is less than the paper width, it may interfere with paper transfer
and so cause paper misfeeds.
Adjust the paper guides to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper.
To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", About This Machine.
Special or coated paper is used.
Is the paper feed roller covered with paper dust?
Paper dust on the surface of paper may reduce the traction of the paper feed roller and cause paper
misfeeding due to paper slippage or insufficient separation.
By cleaning the paper feed roller, the frictional force can be restored so that paper misfeeding will not
occur.
An envelope is used.
Depending on the type of envelope, air trapped inside may be squeezed out when the paper feed roller
picks up the envelope and cause slippage leading to a misfeed.
• Have you flattened the envelope?
Flatten the envelope and all its edges to eliminate air before loading. If the envelope is curled,
decurl it before loading.
Troubleshooting Paper Delivery Problems
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