Dxlink Twisted Pair / Dxlink Twisted Pair 4K Compatibility; Troubleshooting - AMX Enova DGX 100 Series Hardware Reference Manual

DXLink Twisted Pair 4K Input and Output Boards

DXLink Twisted Pair / DXLink Twisted Pair 4K Compatibility

By default, DXLink 4K Input Boards provide a 4K EDID to all connected DXLink Transmitter devices. While DXLink Transmitters
are supported by the DXLink 4K Input Board, the default EDID provided to the Transmitter may result in a source device
(computer, media player, etc) presenting a video resolution out of the Transmitter's range. To ensure the source device
presents a resolution the DXLink Transmitter can support, simply use the Enova DGX 100 Series System Configuration
interface to select a non-4K EDID (All, Wide, Full in non-4K range) to ensure a supported format is requested by the DXLink
Transmitter.
NOTE: Compatibility is available between DXLink Twisted Pair equipment and DXLink Twisted Pair 4K equipment (see the
"DXLink Compatibility" Appendix in the "DXLink Twisted Pair 4K Transmitters and Receivers Hardware Reference Manual" at
www.amx.com).

Troubleshooting

NOTE: While most monitors handle the sleep function well, some monitors continually attempt to wake up, resulting in
constant or intermittent screen blanking when no video is present. For the video output attached to the problematic
monitor, either uncheck the Allow Display Sleep option and set the Blank Color in the System Configuration interface (see
page 127) or set VIDOUT_SLEEP-DISABLE and VIDOUT_BLANK-<color> (see page 228).
NOTE: Some older DXLink Twisted Pair Receivers are not compatible with DXLink Twisted Pair 4K Output Boards. Instructions
for identifying incompatible Receivers are available on page 123.
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Enova Digital Media Switchers - Hardware Reference Manual