Restoring The Factory Firmware Image And Factory Default Settings; Program Run Disable (Prd) Mode; Setting The Config Dip Switch To Place The Integrated Master In Prd Mode; Troubleshooting And Technical Support - AMX Enova DGX 100 Series Hardware Reference Manual

Restoring the Factory Firmware Image and Factory Default Settings

1.
Verify that the Master is currently booting.
NOTE: The Master is booting when the Program port Status and Input LEDs are ON (green and yellow respectively)
and the Output LED (red) is OFF.
2.
Press and hold the ID Pushbutton for 20 seconds or longer.
3.
Release the pushbutton.

Program Run Disable (PRD) Mode

IMPORTANT: The information in this section is not applicable when the system is running under normal operating
conditions. The PRD mode should only be used if the resident NetLinx program is causing inadvertent communication
and/or control problems.
If necessary, use NetLinx Studio (v4.0 or later) to resolve communication and/or control problems with the resident NetLinx
program. PRD mode prevents the NetLinx program stored in the integrated Master from running during the Enova DGX
enclosure's power-up.
PRD mode (ON) equates to a "SAFE" mode setting on a PC: it allows powering the unit, updating the firmware, and
downloading a new program, while circumventing any problems with a currently downloaded program.
Power must be cycled to the enclosure after activating/deactivating the PRD mode.
NOTE: DIP switch #2 must remain in the DOWN (default) position.

Setting the Config DIP Switch To Place the Integrated Master in PRD Mode

NOTE: The DIP switch is mounted with the ON position at the top (as indicated by the arrow on the left).
1.
Set the Position #1 DIP switch to ON to place the integrated Master into PRD mode (FIG. 30).
FIG. 30
CONFIG DIP Switch
2.
Cycle power on the enclosure.
3.
Use NetLinx Studio (v4.0 or later) to resolve the communication and/or control problems with the resident NetLinx
system/project.
4.
Download the corrected system/project.
5.
Reset the DIP switch to OFF (places integrated Master back into Normal mode).
6.
Cycle power on the enclosure.
7.
Try communication and/or control again.

Troubleshooting and Technical Support

Troubleshooting

This manual addresses a number of topics with troubleshooting sections and tips appearing as they apply. The sections
below list each of these appearances with linked page references to troubleshooting advice. If the troubleshooting
advice does not answer a particular question, the text above or below the advice should also be consulted as those
areas may contain relevant material. If the manual has not addressed your particular problem, contact Technical
Support.

Enova DGX Switcher Hardware Troubleshooting

General boards – page 26

DXLink Fiber Boards – page 148

Dante Audio Switching Boards – page 162

Audio Switching Boards – page 174

AIE Boards – page 182

Test switches – page 70

Control panel error codes – page 79

Power supplies – page 65

CPU troubleshooting after setting PRD Mode Dip switches – page 61

CPU troubleshooting after replacing the CPU battery – page 246

AxLink port diagnostics – page 60

Enova Digital Media Switchers - Hardware Reference Manual
CONFIG DIP Switch
Installation and Setup
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