Table of Contents
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About this document
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1645 AMC User Operations Guide
1645 AMC Alarm Messages and Trouble Clearing Guide
1645 AMC Installation Guide
1350 OMS Provisioning Guide (Application 1645 AMC )
CD-ROM Documentation 1645 AMC (all manuals on a CD-ROM)
Technical support
Alcatel-Lucent provides the following Technical Support Services:
• Remote Technical Support (RTS) – remote technical support to troubleshoot and
resolve system problems.
• On-site Technical Support (OTS) – on-site assistance with operational issues and
remedial maintenance.
• Repair and Replacement (R&R) – technical support services for device repair/return
or parts replacement.
• Alcatel-Lucent Online Customer Support – online access to information and services
that can help resolve technical support requests.
ote: Technical Support Services are available 24 hours a day, 7 days a week.
When additional technical assistance is needed, use the appropriate contact
information in the table below:
Customer location
Inside the United States and
Canada
Outside the United States
Web Site
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xviii
Document title
Initial Alcatel-Lucent contact location
Technical Support Services can be reached at
0 866-582-3688 Prompt#1.
Technical Support Services can be reached at
+1-630-224-4672: Prompt#2.
For additional information regarding Worldwide Services, refer
to the Alcatel-Lucent web site at
http://www.alcatel-lucent.com/solutions/lws.html
Alcatel-Lucent – Internal
Proprietary – Use pursuant to Company instruction
Document code
109642272
(365-313-104R8.0)
109642322
(365-313-105R8.0)
109642231
(365-313-103R8.0
109642249
(365-313-106R8.0)
109642215
(365-313-107R8.0)
365-313-103R8.0
Issue 2 July 2009
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