Making A Call - Avaya 1230 Administration

Multiuser
• Missed incoming calls and new voice mail messages for the account are indicated with an icon.
The icon supplements the NN missed calls message on the idle screen and the red LED
which cannot provide per-account information.
• The MADN, do-not-disturb, and call forwarding features also affect the appropriate line key icon
of the account.

Making a call

You can place a call using any of the registered user accounts. The account that you select
determines:
• the proxy used
• the domain name used for the call target (if none was specified)
• the caller the target sees is calling
• the service-package-dependent features that are available
Receiving a call
When you receive an incoming call, the account that the call is intended for is displayed on the IP
Deskphone. The line key of that account displays the icon for an incoming call. You cannot use a
different account to answer the call.
If you are receiving multiple calls at the same time, a list of all active and incoming calls appears. If
you select a specific call in the list, you can choose to answer or process that specific call. The IP
Deskphone sorts the list by the most recent incoming call first. If there are numerous calls to
process, you can configure the selected call to automatically select the last incoming call to make it
easier to answer, or to leave the selected call static. The selected call does not jump as new calls
come in, but remains on the same call, as new calls are added, to make it easier for the user to
process that call.
If the calls are for different accounts, the line keys associates with the accounts receiving the
incoming calls display an incoming-call icon.
Being in a call
When a single call is active, the screen displays the local account in use and the remote user. If
multiple calls are active, each call appears on a single line. The local account for the active call
appears on the context line. Each line key reflects the most active call state of the account the line
key is associated with.
SIP Software for Avaya 1200 Series IP Deskphones-Administration
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Comments? infodev@avaya.com
March 2015