Diagnostic Logs - Avaya 1230 Administration

Diagnostics and troubleshooting

Diagnostic logs

The IP Deskphone supports two types of log files:
• ECR-log
• SIP-log
ECR-log file
The ECR-log file registers and provides detailed information on the errors or bugs that occur during
the operation of the IP Deskphone. The ECR-log also contains records indicating some events, such
as restart.
Each error is logged as a record. The format of the record is the same regardless of the monitor that
generates it or the level of severity of the error. There are three sections to the record.
The first section provides mandatory information for each record including:
• severity level
• severity flag
• time stamp
• software version
• source file information
• error number
• brief description
The following is an example of the information logged in the first section:
=== Record #001 === MAJOR SET Logged 01/07/2002 00:34:35 Firmware: 06A5C1Hd10
Description: Task Monitor: the Transport task is suspended
The second section is optional. If the task is registered in the list of stack overflow events, the
following type of information may be displayed, as shown in the following example
ERROR*ecrStackShow: :StackOverflow: PDT tpStackBase = 0x8194ffa0,
pStackLimit=0x8194bfa0, pStackEnd= 0x8194bfa0 tstack: base 0x8194ffa0 end
0x8194bfa0 size 16368 high 1492 margin 14874
The third section includes the supplementary information. The content depends on the flag in the
calling function. The flag can be as follows:
• ECR_LOG_NO_EXTRA_INFO
— no supplementary information
• ECR_LOG_TASK_INFO:
— log task information (ti, tt, the stack information from SP-96 to SP+96)
SIP Software for Avaya 1200 Series IP Deskphones-Administration
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Comments? infodev@avaya.com
March 2015