Avaya 1210 User Manual

Avaya 1210 User Manual

Avaya ip deskphone user guide
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Avaya 1210 IP Deskphone

User Guide

Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43140-101
Date: October 2010

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Summary of Contents for Avaya 1210

  • Page 1: User Guide

    Avaya 1210 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43140-101 Date: October 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
  • Page 3: Revision History

    Revision history October 2010 Standard 06.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5. July 2010 Standard 05.02. This document is up-issued to support CS 1000 Release 7.0. Rebranding done. June 2010 Standard 05.01. This document is up-issued to support CS 1000 Release 7.0.
  • Page 4 Revision history April 2008 Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5. April 2008 Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5. February 2008 Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document.
  • Page 5 Revision history December 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.
  • Page 6 Revision history...
  • Page 7: Table Of Contents

    Before you begin ........27 Avaya 1210 IP Deskphone display ..... 28 Avaya 1210 IP Deskphone controls .
  • Page 8 Configuring an Electronic Lock on your IP Deskphone ..58 Locking your Avaya 1210 IP Deskphone ... . . 58 Unlocking your Avaya 1210 IP Deskphone ... 59 Configuring the Local Tools menu .
  • Page 9 Operating your Avaya 1210 IP Deskphone ... . 72 Entering and editing text ......72 Using the telephone dialpad .
  • Page 10 Using External Server Applications ....112 Troubleshooting your Avaya 1210 IP Deskphone ..113 Virtual Office ........113 Flexible Feature Codes .
  • Page 11 Contents Terms you should know ......141 Index ......... . 147...
  • Page 12 Contents...
  • Page 13: Welcome

    Welcome Your Avaya 1210 IP Deskphone brings voice and data to your desktop. Avaya 1210 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your Avaya 1210 IP Deskphone” on page 27 •...
  • Page 14 • supports special text display and audio message playing (see and text message broadcast” on page The Avaya 1210 IP Deskphone does not support wideband audio or the WML Browser. Figure 1 on page 15 shows an Avaya 1210 IP Deskphone.
  • Page 15 Welcome Figure 1: Avaya 1210 IP Deskphone...
  • Page 16: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
  • Page 17 Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-03 European EN 60950-1 Community +A11 Australia/New AS/NZS Zealand 60950.1:2003 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 17 shows the EMC compliance for various jurisdictions. Table 1: EMC compliance for various jurisdictions (Part 1 of 2) Jurisdiction Standard...
  • Page 18: Jurisdiction Standard

    Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Korea MIC: KN22 MIC: KN24 Description Class B Emissions: Information technology equipment - Radio disturbance Information technology equipment - Immunity...
  • Page 19: United States Ul 60950-1

    Declaration from www.avaya.com Regulatory and safety information Description Safety of Information Technology Equipment Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment or Avaya Inc., 211 Mt. Airy Road,...
  • Page 20: United States Fcc Cfr 47

    Regulatory and safety information Basking Ridge, NJ 07920 USA. Table 3 lists EMC compliance for various jurisdictions Table 3: EMC compliance Jurisdiction Standard United States FCC CFR 47 Part 15 Canada ICES-003 Australia/New AS/NZS 3548 Zealand CISPR 22 European EN 55022 Community EN 55024 EN 61000-3-2 Limits for harmonic current emissions...
  • Page 21: Ite Equipment - Safety - Part 1

    The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
  • Page 22: General Requirements

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC10 and Reduction of Hazardous Substances (RoHS) –...
  • Page 23: Denan Regulatory Notice For Japan

    Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your Avaya 1210 IP Deskphone into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can attract and retain small objects.
  • Page 24 Regulatory and safety information Location Avaya recommends that you install your Avaya 1210 IP Deskphone away from direct sunlight.
  • Page 25: Customer Service

    Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to pages listed in the following sections. Navigation • “Getting technical documentation” on page 25 • “Getting product training” on page 25 •...
  • Page 26 Customer service...
  • Page 27: Using Your Avaya 1210 Ip Deskphone

    Using your Avaya 1210 IP Deskphone After you familiarize yourself with the Avaya 1210 IP Deskphone features, you can start to use the phone. This section describes how to use the Avaya 1210 IP Deskphone. Getting started The following section introduces the important details of the Avaya 1210 IP Deskphone.
  • Page 28: Avaya 1210 Ip Deskphone Display

    Use your Avaya 1210 IP Deskphone in an indoor environment only. Avaya 1210 IP Deskphone display Your Avaya 1210 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller...
  • Page 29 Using your Avaya 1210 IP Deskphone Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a soft key label, indicates the feature is active.
  • Page 30 Using your Avaya 1210 IP Deskphone (Mute) (Handsfree) Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting.
  • Page 31 (Headset) Note: on the the headset is in use. Using your Avaya 1210 IP Deskphone Navigation keys to scroll through Enter key, at the center of the Select...
  • Page 32 Using your Avaya 1210 IP Deskphone (Goodbye) (Services) Press the Goodbye key to terminate an active call. When a message is waiting, the red Alerter/Message Waiting the top center of the phone flashes. The indicator also flashes to indicate an incoming call.
  • Page 33 (Services) (continued) • Note: available on all Avaya 1210 IP Deskphones. Consult your system administrator. • • Using your Avaya 1210 IP Deskphone — Ring type — Call Timer — On-hook default path — Change Feature Key Label — Live Dialpad —...
  • Page 34: License Notification

    Using your Avaya 1210 IP Deskphone (Services) License Notification Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone.
  • Page 35: Audio And Text Message Broadcast

    FFCs that your system administrator assigns to your phone. Audio and text message broadcast The Avaya 1210 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins.
  • Page 36: Installing Your Avaya 1210 Ip Deskphone

    Installing your Avaya 1210 IP Deskphone Installing your Avaya 1210 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone installation. The standard Avaya 1210 IP Deskphone package includes the following accessories: • foot stand • handset •...
  • Page 37 Figure 3: Connections on the Avaya 1210 IP Deskphone Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 38 • “Connecting the handset” on page 38 •...
  • Page 38: Attaching The Foot Stand (Optional)

    If you have a headset, you can connect the headset to the IP Deskphone. For information on how to use your headset with your IP Deskphone, see the Avaya 1200 Series IP Deskphones User Guide (NN40010-302). shows the slots on the back of the IP...
  • Page 39: Connecting The Power (Optional)

    Use your Avaya 1210 IP Deskphone with the approved Avaya AC Adapter (model #N0089601). Note: Your Avaya 1210 IP Deskphone supports AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not require an AC adapter.
  • Page 40: Connecting The Lan Ethernet Cable

    Installing your Avaya 1210 IP Deskphone Connecting the LAN Ethernet cable Note: Your Avaya 1210 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.
  • Page 41: Wall-Mounting The Ip Deskphone (Optional)

    Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Installing your Avaya 1210 IP Deskphone...
  • Page 42: Basic Features

    • Virtual Office Login The Virtual Office Login menu is available on the Avaya 1210 IP Deskphone. You must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all Avaya 1210 IP Deskphone phones.
  • Page 43 • “Selecting a local dialpad tone” on page 48 • “Viewing IP Deskphone information” on page 49 • “Performing diagnostics” on page 50 • “Selecting a ring type” on page 51 • “Enabling or disabling Call Timer” on page 52 •...
  • Page 44: Adjusting Volume

    Basic features Select Cancel Adjusting volume Use the following procedure to adjust the volume. 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select soft key to save changes and return to the Options menu.
  • Page 45: Adjusting The Display Screen Contrast

    Telephone Options Press the Cancel soft key to cancel the modifications. Local Tools menu. Avaya Telephone Options menu. 1. Press the Services Telephone Options, and then select Contrast adjustment 2.
  • Page 46: Selecting A Language

    Basic features Select Cancel Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features. If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed.
  • Page 47: Selecting Date And Time Format

    Select Cancel Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) Select Cancel 3. Press the Select soft key to save the desired language and return to the...
  • Page 48: Accessing Display Diagnostics

    Basic features Accessing display diagnostics The Display diagnostics command tests the IP Deskphone display screen and indicator lights. Use the following procedure to use Display diagnostics. (Services) Cancel Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone, or no sound.
  • Page 49: Viewing Ip Deskphone Information

    Select Cancel Viewing IP Deskphone information The Local Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskphone information: (Services) 2.
  • Page 50: Performing Diagnostics

    Basic features Cancel Performing diagnostics The Diagnostics item displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...
  • Page 51: Selecting A Ring Type

    Selecting a ring type Use the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring type: (Services) Play Select Stop Cancel 1. Press the Services Telephone Options, and then select Ring type. 2.
  • Page 52: Enabling Or Disabling Call Timer

    Basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) Select Cancel 1. Press the Services Telephone Options, and then select Call Timer. 2. Press the Up/Down disable the Call Timer.
  • Page 53: Enabling Onhook Default Path

    Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Deskphone. Use the following procedure to enable OnHook Default Path. (Services) Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the 1.
  • Page 54: Configuring Caller Id Display Order

    Basic features Use the following procedure to configure Live Dialpad. (Services) Select Cancel Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1.
  • Page 55: Configuring Normal Mode Indication

    3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication.
  • Page 56: Advanced Features

    Advanced features Advanced features You can customize features on your Avaya 1210 IP Deskphone to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.
  • Page 57: Managing Your Station Control Password

    Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Deskphone and prevent the misuse of your IP Deskphone • use password-protected features Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.
  • Page 58: Configuring An Electronic Lock On Your Ip Deskphone

    Station Control Password, see Control Password” on page Locking your Avaya 1210 IP Deskphone Use the following procedure to lock your Avaya 1210 IP Deskphone. 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone...
  • Page 59: Unlocking Your Avaya 1210 Ip Deskphone

    (Goodbye) Unlocking your Avaya 1210 IP Deskphone Use the following procedure to unlock your Avaya 1210 IP Deskphone. 3. Dial your Station Control 4. If you dial locally, press the key. If you dial the FCC remotely, dial your 1. Lift the handset.
  • Page 60: Configuring The Local Tools Menu

    Advanced features (Goodbye) Configuring the Local Tools menu Your Avaya 1210 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1210 IP Deskphone. CAUTION Many of the options discussed in this section are for administrator use only.
  • Page 61 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access on the dialpad. The function of some keys on the IP Deskphone differs based on the situation.
  • Page 62 Advanced features Table 6: Navigation key functions in dialog boxes (Part 2 of 2) Function Left arrow key Go to the previous Edit item. Enter Turn Edit mode on or off. Select or clear a check box. When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position.
  • Page 63: Preferences

    Contrast tool to alter the physical settings of the display. Note: Changes made to the display lost if you reset the phone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options Use the following procedure to adjust Contrast (Services) 2.
  • Page 64: Local Diagnostics

    Language… 2. Local Diagnostics 2. Local Diagnostics • IP Set and DHCP Information - View reports about Avaya 1210 IP Deskphone and DHCP operation. • Network Diagnostic Tools - Diagnose network problems using ping and trace route tools. • Ethernet Statistics tool - View reports about Ethernet operation.
  • Page 65: Network Configuration

    • Certificate Information - View certificate information. CAUTION Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only. Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu.
  • Page 66 Office feature on your IP Deskphone. The IP Deskphone used as a remote phone to connect to your Avaya 1210 IP Deskphone need not necessarily be an Avaya 1210 IP Deskphone. Deskphones on which you can use Virtual Office to connect to your Avaya 1210 IP Deskphone.
  • Page 67: Logging In To Virtual Office

    If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in figure Deskphone” on page Figure 4: Virtual soft key - Avaya 1210 IP Deskphone Can I log on to Avaya 1210 IP Deskphone?
  • Page 68: Using Virtual Office On Your Remote Ip Deskphone

    Advanced features To activate Virtual Office from this IP Deskphone on your Office IP Deskphone A successful logon transfers all the features, time, date, and tones of your Office IP Deskphone to your Remote IP Deskphone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines.
  • Page 69: Using Virtual Office On Your Office Ip Deskphone

    Virtual Office. All features are as they appear on your Office Avaya 1210 IP Deskphone. An Avaya 1120E IP Deskphone, that is logged on as a remote phone to an Avaya 1210 IP Deskphone Office phone, provides less information than the Avaya 1210 IP Deskphone because it has fewer display lines.
  • Page 70: Emergency Calls On Your Remote Ip Deskphone

    Advanced features Disconnecting your office IP Deskphone from a remote IP Deskphone Use the following procedure to disconnect your office IP Deskphone from a remote IP Deskphone. Home Virtual Logging out of Virtual Office To log out of Virtual Office, press the Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of...
  • Page 71 Advanced features Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office.
  • Page 72: Operating Your Avaya 1210 Ip Deskphone

    This section describes how to operate your Avaya 1210 IP Deskphone. It describes the operations like “Making a call” on page Entering and editing text You can enter and edit text on your Avaya 1210 IP Deskphone using the following methods: • “Using the telephone dialpad” on page 72 •...
  • Page 73: Making A Call

    • “Using System Speed Call” on page 82 Using Off-hook dialing Perform the following steps to make a call by using the handset. Operating your Avaya 1210 IP Deskphone Description Switch the next character to either uppercase or lowercase. Backspace one character.
  • Page 74: Using On-Hook Dialing

    Operating your Avaya 1210 IP Deskphone (Goodbye) Using On-hook dialing Perform the following steps to make a call without lifting the handset. (Goodbye) 3. To terminate the call, return the handset to the cradle Press the Goodbye 1. Leave the handset in the cradle.
  • Page 75: Using Handsfree Dialing

    “Switching from handsfree to headset” on page 77 Terminating a handsfree call Use the following procedure to terminate a handsfree call. (Goodbye) Operating your Avaya 1210 IP Deskphone 1. Press the Handsfree If a headset is connected, press the Headset key.
  • Page 76 Operating your Avaya 1210 IP Deskphone Muting a handsfree call Use the following procedure to mute a handsfree call. (Mute) (Mute) Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree.
  • Page 77: Using Predial

    Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. Operating your Avaya 1210 IP Deskphone 2. Press the Headset 1. Press the Headset 1.
  • Page 78: Activating Ring Again

    Operating your Avaya 1210 IP Deskphone Editing a Predial number Use the following procedure to edit a Predial number. Clear Activating Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Deskphone rings when the person you called becomes available.
  • Page 79 Use the following procedure to call a Ring Again party after notification. Ring Again Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again Operating your Avaya 1210 IP Deskphone 2. Press the Ring Again Enter the Ring Again Activate Feature Code.
  • Page 80: Using Last Number Redial

    Operating your Avaya 1210 IP Deskphone Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number, if this feature is configured on your IP Deskphone. Redial Redial Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code.
  • Page 81 Making a call using Speed Call Use the following procedure to make a call using Speed Call. SpcCtl Operating your Avaya 1210 IP Deskphone 2. At the prompt, enter a one-, two-, or three-digit code (0-999). 3. If required, dial the access code.
  • Page 82: Using System Speed Call

    Operating your Avaya 1210 IP Deskphone Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. SScUsr SScCtl Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash.
  • Page 83: Managing Calls During A Call

    Place the original call on hold and then answer the second call. Placing a call on hold Use the following procedure to place a call on hold. (Hold) Operating your Avaya 1210 IP Deskphone Press the Headset connected to your IP Deskphone.
  • Page 84: Using Call Waiting

    Operating your Avaya 1210 IP Deskphone Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you answer the new call.
  • Page 85: Transferring A Call

    Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to a third party. Trans Operating your Avaya 1210 IP Deskphone 1. Press the Hold key to place the second call on hold.
  • Page 86: Using Timed Reminder Recall

    Operating your Avaya 1210 IP Deskphone Trans Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered.
  • Page 87: Using Attendant Recall

    Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. AttRcl Operating your Avaya 1210 IP Deskphone 3. Press the Trans soft key. Replace the handset before the extension answers.
  • Page 88: Using Call Park

    Operating your Avaya 1210 IP Deskphone (Goodbye) Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure.
  • Page 89 To park a call using the SPRE code or FFC, perform the following procedure. Trans Conf Trans Conf Retrieving a parked call Use the following step to retrieve a parked call. Operating your Avaya 1210 IP Deskphone 3. Press the Park soft key. 1. Press the Trans soft key. Press the Conference 2.
  • Page 90: Recording A Calling Party (Caller) Number

    Operating your Avaya 1210 IP Deskphone Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. Park Recording a Calling Party (Caller) Number During a call use the Calling Party Number feature to record the calling party number, or to charge the call to an account number.
  • Page 91: Displaying Call Details

    Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Fwd. Operating your Avaya 1210 IP Deskphone 1. Press the Display The call waiting information appears. If you use another feature, you can use...
  • Page 92: Using Internal Call Forward

    Operating your Avaya 1210 IP Deskphone Fwd. Deactivating Call Forward Use the following procedure to deactivate Call Forward. Fwd. Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs.
  • Page 93 IntForward. IntForward. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward. Operating your Avaya 1210 IP Deskphone 1. Press the IntForward Lift the handset and enter the Call Forward Activate 2. Dial the DN to which you want to forward your internal calls.
  • Page 94: Using Remote Call Forward

    Operating your Avaya 1210 IP Deskphone Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Deskphone to another from a remote IP Deskphone.
  • Page 95 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. Operating your Avaya 1210 IP Deskphone 5. Dial your DN. To reinstate call forward to the previous call forward number, press the (Do not perform steps 6 and 7.) 6.
  • Page 96 Operating your Avaya 1210 IP Deskphone 4. Dial your Station Control 5. After you hear the dial tone, dial your 6. Press the key. Password.
  • Page 97: Managing Multiparty Calls

    Use the Conference feature to initiate a conference call for a group of three to six people including yourself. The maximum number of people Operating your Avaya 1210 IP Deskphone 1. To connect a call on hold to your current...
  • Page 98: Using Conferee Selectable Display

    Operating your Avaya 1210 IP Deskphone supported in a conference call depends on the IP Deskphone configuration. Conf Conf (Goodbye) Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call.
  • Page 99 (Goodbye) Disconnecting a conferee Use the following procedure to disconnect a conferee. ConfDsp Operating your Avaya 1210 IP Deskphone 1. During a conference call, press the Confdsp soft key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
  • Page 100: Using Group Call

    Operating your Avaya 1210 IP Deskphone (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members.
  • Page 101 Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. (Goodbye) Operating your Avaya 1210 IP Deskphone Note: During a group call, only the person who initiated the group call can put the call on hold.
  • Page 102: Managing Calls While Busy At Work

    Operating your Avaya 1210 IP Deskphone Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.
  • Page 103: Hotel Applications

    Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1210 IP Deskphone. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 103 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
  • Page 104 Operating your Avaya 1210 IP Deskphone (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. (Goodbye) Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 4. Press the Goodbye 1. Lift the handset.
  • Page 105: Paging Features

    (Goodbye) Paging features The Avaya 1210 IP Deskphone supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 105 • “Using Radio Page” on page 106 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system.
  • Page 106: Using Radio Page

    Operating your Avaya 1210 IP Deskphone (Goodbye) Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me code from any IP Deskphone.
  • Page 107 To page the called party, you need not redial the number of the called party. RadPag (Goodbye) Operating your Avaya 1210 IP Deskphone 4. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone...
  • Page 108: Miscellaneous Call Features

    Operating your Avaya 1210 IP Deskphone Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone.
  • Page 109 Charge Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. Trans Operating your Avaya 1210 IP Deskphone 1. Lift the handset. 2. Press the Charge Dial the Call Detail Recording 3.
  • Page 110 Operating your Avaya 1210 IP Deskphone Charge Trans Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 2. Press the Charge soft key.
  • Page 111 Operating your Avaya 1210 IP Deskphone 2. Press the Charge Dial the 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Charge soft key. Call Detail Recording FFC.
  • Page 112: Using Privacy Release

    Using External Server Applications Use External Server Applications to directly access a variety of applications from your Avaya 1210 IP Deskphone. To learn more about the available features and services, contact your system administrator. Depending on which features are available on your system, your phone can provide information;...
  • Page 113: Troubleshooting Your Avaya 1210 Ip Deskphone

    Troubleshooting your Avaya 1210 IP Deskphone Troubleshooting your Avaya 1210 IP Deskphone This section provides basic information about troubleshooting your Avaya 1210 IP Deskphone if Virtual Office causes a problem. For additional help, see “Customer service” on page Virtual Office Table 10 lists error messages and describes actions to correct the causes.
  • Page 114 Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause message Invalid ID (1) Incorrect User ID entered. User ID is not in Gatekeeper database. Invalid ID (2) Incorrect User ID entered.
  • Page 115 Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause message Permission Incorrect User ID Denied (3) entered. Remote IP Deskphone has no Station Control Password. Permission Incorrect User ID Denied (4) entered.
  • Page 116: Flexible Feature Codes

    Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause message Server Network problem. Unreachable (2) VOUD Remote IP Deskphone configured on TN does not have VOUA Class of Service. Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator.
  • Page 117 Troubleshooting your Avaya 1210 IP Deskphone Table 11: Flexible Feature Codes (Part 2 of 2) Feature Call Forward All Calls Deactivate Call Park Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate Internal Call Forward Deactivate RingAgain Deactivate...
  • Page 118 Troubleshooting your Avaya 1210 IP Deskphone...
  • Page 119: Quick Reference

    Quick Reference Feature operation Call Forward Activate Deactivate Call Pickup Call Waiting Answer Return to first call Conference Handsfree Activate Switch to handset Handset to handsfree Activate Headset Hold Place a call on hold Return to a held call Transfer Adjust volume Legend Icon...
  • Page 120: Services Menu

    (Handsfree) Setup menu Note: The Setup menu contains the Config, Contrast, Time, and options. Menu options when the Avaya 1210 IP Deskphone is not on a call Note: The menu shows the Dnd, Redial, Logout options. Menu options when the Avaya 1210 IP Deskphone is on a call...
  • Page 121: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
  • Page 122: Gnu

    Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
  • Page 123 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
  • Page 124 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
  • Page 125 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
  • Page 126 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
  • Page 127 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
  • Page 128 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
  • Page 129: Openssl

    OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
  • Page 130 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
  • Page 131 * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
  • Page 132: Zlib

    Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 133: Curl

    1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
  • Page 134: July

    Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
  • Page 135 libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
  • Page 136: Kern_Random

    Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
  • Page 137: Convertutf

    Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 138: Wchar Functions

    Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
  • Page 139: Libjpeg

    Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 140 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
  • Page 141: Terms You Should Know

    Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5)
  • Page 142 Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number.
  • Page 143 Liquid Crystal Display Light Emitting Diode. A semiconductor used as a visual indicator. Message/Inbox A fixed key on your Avaya 1140E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 144 Terms you should know Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Deskphone, or (d) a line is automatically selected for an outgoing call.
  • Page 145 Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Server A device on the network that acts on behalf of your telephone, translating and routing call-control messages SIP Registrar A device on the network that manages user-location information. SIP Uri Analogous to a telephone number, e.g.
  • Page 146 Terms you should know Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Deskphone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present.
  • Page 147 Activating Ring Again 78 Adjusting Volume 44 Answering a call 82 Applications 31 Automatic Wake-Up 103 Avaya 1210 IP Deskphone con- trols 28 Avaya 1210 IP Deskphone display Call Detail Recording 111 Call Page Connect 105 Call party information 141...
  • Page 148 Interrupted dial tone 143 IP Network Statistics - View reports about network operation. 64 IP Set and DHCP Information - View reports about Avaya 1210 IP Deskphone and DHCP operation. Last Number Redial 80 License Information - View licens- es information. 64...
  • Page 149 Soft keys (self-labeled) 145 Speaker key 30, 85, 97 Special dial tone 145 Special Prefix code (SPRE) 145 Station Control Password (SCPW) Status Messages 146 Switchhook 146 Switching from handset mode to handsfree 76 Switching from handsfree to hand- set mode 76 Switching from handsfree to head- set 77 System or Switch 146...
  • Page 150 Index...

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