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Avaya 1200 Series User Manual

Ip deskphones with sip software
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Download this manual See also: User Manual, Installation Manual
Avaya 1200 Series IP Deskphones
with SIP Software — User Guide
IP Office 7.0
Document Status: Standard
Document Version: 01.01
Document Number: AV40050-111
Date: March 2011

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Summary of Contents for Avaya 1200 Series

  • Page 1 Avaya 1200 Series IP Deskphones with SIP Software — User Guide IP Office 7.0 Document Status: Standard Document Version: 01.01 Document Number: AV40050-111 Date: March 2011...
  • Page 2 Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

  • Page 3: Table Of Contents

    DenAn regulatory notice for Japan ..... 35 Using your Avaya 1200 Series IP Deskphone ..36 Getting started .
  • Page 4 Configuring the dialpad to alphanumeric dialing ..45 Accessing the Avaya 1200 Series IP Deskphone ..47 Logging on ........47 Automatic login .
  • Page 5 Contents Making a call ........74 Making a call using off-hook dialing .
  • Page 6 Contents Call Inbox ........106 Accessing the Call Inbox .
  • Page 7 Third party terms ....... . 165 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
  • Page 8 Contents T-Rex ........180...

  • Page 9: Welcome

    Welcome Welcome The Avaya 1200 Series offers two models of IP Deskphones: the Avaya 1220 and the1230 IP Deskphones. The Avaya 1220 and 1230 IP Deskphones bring voice and data to your desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphones communicatee using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

  • Page 10: Ip Deskphone Controls

    IP Deskphone controls The following figures show the location of controls on each model of IP Deskphone. Figure 1 on page 11 shows the Avaya 1220 IP Deskphone; the Avaya 1230 IP Deskphone is shown in Figure 2 on page...
  • Page 11 Welcome Figure 1: Avaya 1220 IP Deskphone...
  • Page 12 Welcome Figure 2: Avaya 1230 IP Deskphone This section describes the controls on the 1200 Series IP Deskphones. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. When a message is waiting, the red...
  • Page 13 Welcome Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as either line or speed dial keys (for one touch dialing). These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a...
  • Page 14 Welcome (Redial) Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the redial list and then dial it, save in the phonebook, delete, or check information about the call. (Directory) Press the Directory key to access your...
  • Page 15 Welcome (Handsfree) Press the Handsfree key to activate the built-in speaker and microphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Enter key, at the center of the Navigation Key Cluster, to select menu items or to confirm changes.

  • Page 16: Ip Deskphone Display

    IP Deskphone display Your Avaya 1200 Series IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.
  • Page 17 Welcome different features and menus depending on the state of the IP Deskphone and the menu you access. Table 1 on page 17 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 4) Item Function...
  • Page 18 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 4) Item Function Press the Msgs context-sensitive soft Msgs key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Missed Call Notification—use to access your Missed Call details.
  • Page 19 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 4) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.

  • Page 20: Idle Display Screen After Dial Pad Input

    Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 4) Item Function Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...

  • Page 21: In-Call Context-Sensitive Soft Keys

    Welcome Table 2 on page 21 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function Send Press the Send context-sensitive soft key to dial out the user input using the...
  • Page 22 Welcome Table 3 on page 22 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 1 of 7) Item Function Press the...
  • Page 23 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 2 of 7) Item Function Voice Audio • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
  • Page 24 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 3 of 7) Item Function Activate context-sensitive soft Activate key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
  • Page 25 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 4 of 7) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.…] •...
  • Page 26 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 5 of 7) Item Function When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
  • Page 27 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 6 of 7) Item Function 2. Audio—use to adjust tones and Prefs volume setting. 3. Feature Options—use to configure the following: — Call Ignore Action —...
  • Page 28 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 7 of 7) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...

  • Page 29: Navigation Keys

    Welcome Navigation keys This section provides information about keys you can use to navigate within the menus of your IP Deskphone. You can select menu items in one of the following ways: • Menu items are sorted by number. Press the corresponding number on the dialpad and then press the Select soft key.
  • Page 30 Welcome Table 4 on page 30 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster • Scroll long lines of text when you view caller ID.

  • Page 31: Available Ip Deskphone Call Features

    Available IP Deskphone call features The 2000 Series IP Deskphones are supported by the Avaya IP Office 7.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.

  • Page 32: Security Features

    Welcome providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your Call Server supports SIP address dialing. Security features Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone.

  • Page 33: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
  • Page 34 Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...

  • Page 35: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 36: Using Your Avaya 1200 Series Ip Deskphone

    After you familiarize yourself with its features, you can start to use the Avaya 1200 Series IP Deskphone. Getting started This section provides information about how to use the Avaya 1200 Series IP Deskphones. Carefully read each of the followoing sections before you operate your IP Deskphone: •...

  • Page 37: Before You Begin

    Series IP Deskphone into a regular phone jack. CAUTION Your Avaya 1200 Series IP Deskphone is designed for use in an indoor environment only. Connecting the components Figure 3 on page 38 shows the connections on the Avaya 1200 Series IP Deskphones.

  • Page 38: Attaching The Foot Stand (Optional)

    Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1200 Series IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle.

  • Page 39: Connecting The Handset

    Using your Avaya 1200 Series IP Deskphone If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle. 1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Deskphone.

  • Page 40: Connecting Ac Power (Optional)

    Connecting the LAN Ethernet cable Connect your Avaya 1200 Series IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your IP Deskphone can be powered through the LAN port.

  • Page 41: Connecting The Pc Ethernet Cable

    3. Connect the other end of the cable to the LAN port on your PC. Wall mounting (optional) You can mount your Avaya 1200 Series IP Deskphone on a wall. Wall- mount the IP Deskphone using the two keyholes on the back of the it. You do not need the foot stand for wall-mounted applications.

  • Page 42: Entering Text Using The Ip Deskphone Dialpad

    Using your Avaya 1200 Series IP Deskphone To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your IP Deskphone using the following methods: Attention: Some service providers support only the use of a Directory Number (DN) such as 555-5555 to initiate a call to another IP Deskphone.
  • Page 43 Using your Avaya 1200 Series IP Deskphone until you reach the one you need. For example, to enter a question mark (?), press the number key eight times. Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)
  • Page 44 Using your Avaya 1200 Series IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name numeral 1 Note: No letters are associated with the 0 key.

  • Page 45: Configuring The Dialpad To Alphanumeric Dialing

    To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1200 Series IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the default: 1. Press the...
  • Page 46 Using your Avaya 1200 Series IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.

  • Page 47: Accessing The Avaya 1200 Series Ip Deskphone

    Accessing the Avaya 1200 Series IP Deskphone Accessing the Avaya 1200 Series IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone. Logging on Whenever you log on to your IP Deskphone you must do the following: •...

  • Page 48: Automatic Login

    Accessing the Avaya 1200 Series IP Deskphone Automatic login Before you first receive your IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

  • Page 49: Password Protection For Domains

    Accessing the Avaya 1200 Series IP Deskphone 3. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears.

  • Page 50: Selecting A Language

    Server Settings menu. Selecting a language Your Avaya 1200 Series IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to six languages. If the IP Deskphone is...

  • Page 51: Logging On To Your Ip Deskphone

    You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note 1: When you log on to the Avaya 1200 Series IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location”...
  • Page 52 Accessing the Avaya 1200 Series IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.
  • Page 53 Accessing the Avaya 1200 Series IP Deskphone 5. Press the Next context-sensitive soft key. Next Cancel Note: You can cancel the login process by pressing one of the following keys: — Cancel context-sensitive soft key — Goodbye fixed key —...

  • Page 54: Configuring The Duration Of The Login

    Accessing the Avaya 1200 Series IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.

  • Page 55: Timed Logoff

    Accessing the Avaya 1200 Series IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. — Press the Cancel context-sensitive Cancel soft key to return to the first logon screen. Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.

  • Page 56: Selecting A Location

    Accessing the Avaya 1200 Series IP Deskphone • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.

  • Page 57: Confirmation Logon Screen

    Accessing the Avaya 1200 Series IP Deskphone your IP Deskphone, your specific settings and data are automatically available for you. The information stored in your user profile includes: • Independent volume adjustments for handset, headset, and handsfree • Alerting Volume adjustment •...

  • Page 58: Logging Off From The Avaya 1200 Series Ip Deskphone

    Services menu. Making an emergency call You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.
  • Page 59 Accessing the Avaya 1200 Series IP Deskphone and the IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and feature keys are blank and unusable except for the second context-sensitive soft key which allows you to switch between numeric and alphabetic characters.

  • Page 60: Configuring Avaya 1200 Series Ip Deskphones

    Configuring Avaya 1200 Series IP Deskphones You can adjust a few settings of the Avaya 1200 Series IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

  • Page 61: Creating The Idle Screen Text Display

    Configuring Avaya 1200 Series IP Deskphones 3. Choose one of the following: — Press the Apply context-sensitive Apply Cancel soft key to save the changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing...

  • Page 62: Configuring Menu Auto Back-Out

    Configuring Avaya 1200 Series IP Deskphones 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
  • Page 63 Configuring Avaya 1200 Series IP Deskphones 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...

  • Page 64: Selecting A Ring Pattern

    Configuring Avaya 1200 Series IP Deskphones Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...
  • Page 65 Configuring Avaya 1200 Series IP Deskphones • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume. Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: Prefs 1.

  • Page 66: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    Configuring Avaya 1200 Series IP Deskphones Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
  • Page 67 Configuring Avaya 1200 Series IP Deskphones To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: — Press the...

  • Page 68: Selecting A Language

    Configuring Avaya 1200 Series IP Deskphones To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...

  • Page 69: Selecting The Date And Time Format

    Configuring Avaya 1200 Series IP Deskphones To select a language: 1. Press the Prefs context-sensitive soft Prefs key, and then select Language. The current language displays. 2. Press the Change context-sensitive soft Change key to change the language. 3. Press the...
  • Page 70 Configuring Avaya 1200 Series IP Deskphones To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to...
  • Page 71 Configuring Avaya 1200 Series IP Deskphones To select a time zone: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to...
  • Page 72 Configuring Avaya 1200 Series IP Deskphones 6. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the time zone selection and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing...
  • Page 73 Configuring Avaya 1200 Series IP Deskphones 5. Press the Up/Down navigation key to scroll and highlight a time format: — 12-hour — 24-hour — French 6. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the time format and...

  • Page 74: Making A Call

    Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your Avaya 1200 Series IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 75 •...

  • Page 75: Making A Call Using Off-Hook Dialing

    Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
  • Page 76 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. Msgs — Press the Msgs context-sensitive soft key and select Voice Mail from the Messages menu to access your...

  • Page 77: Making A Call Using On-Hook Dialing

    Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
  • Page 78 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.

  • Page 79: Making A Call Using Redial

    Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.

  • Page 80: Making An Intercom Call

    Making a call — Press the Redial sofkey to Redial immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Feature soft key. Feature — Press the on the key pad.

  • Page 81: Making Paging Calls

    Making a call Enter 3. Press the Enter key, located in the center of the navigation key. The deskphone displays the following prompt: Voice/AutoIC:> 4. Enter the number you wish to call. Done 5. Press the Done soft key. Making paging calls To make a call using paging: Feature 1.
  • Page 82 Making a call 4. Enter the number (or group number) that you wish to page. Done 5. Press the Done soft key.

  • Page 83: Receiving A Call

    Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.

  • Page 84: Ignoring An Incoming Call

    Receiving a call To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree call. — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.

  • Page 85: Configuring Do Not Disturb

    Receiving a call To ignore an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Ignore Action from the menu. Change 2. Press the Change context-sensitive key to change the Call Ignore setting to either Call Ignore: Local or Call Ignore: Network 3.
  • Page 86 Receiving a call 2. Press on the key pad. 3. Press the Enter key, located in the center of the navigation key. The screen displays Do Not Disturb to indicate that the feature is activated. To cancel Do Not Disturb: Feature 1.

  • Page 87: Receiving Intercom Calls

    Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call.

  • Page 88: Receiving Calls To A Pickup Group

    Receiving a call Receiving calls to a pickup group Your IP Deskphone can be part of a pickup group. In a pickup group, each member can answer another member’s calls. You can also pickup group calls at an extension number that is not assigned to the group. Pickup groups are assigned by your system administrator.

  • Page 89: Receiving Voice Mail

    Receiving a call 3. Press the Enter key, located in the center of the navigation key. The IP deskphone displays the following prompt: DpkUp>. 4. Enter the number of the phone from which you wish to pickup the call. Done 5.

  • Page 90: Forwarding Calls To Another Number

    Receiving a call — Press the Enter key, located in the center of the navigation key. Forwarding calls to another number You can send your calls to another telephone in your system. To activate call forwarding: Feature 1. Press the Feature soft key.
  • Page 91 Receiving a call 6. Enter the number that you want to forward the calls to. — To save the call forward number that Save you set press the Save soft key. The screen displays Forward> and the number to which calls will be forwarded.

  • Page 92: The Address Book

    The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the following: •...

  • Page 93: Call Back

    The Address Book First, go off-hook by using one of the methods described in the section “Making a call using off-hook dialing” on page You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call.

  • Page 94: Adding A Contact To Your Address Book

    The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key.

  • Page 95: Editing A Contact In Your Address Book

    The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want the contact to a group, and return to the address...
  • Page 96 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
  • Page 97 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
  • Page 98 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...

  • Page 99: Copying Information To The Address Book

    The Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use Copy fixed key. To copy a contact to the Address Book: 1. Press the Up/Down navigation key to highlight the contact in the Call Inbox that you want to add to your Address Book and press the...
  • Page 100 The Address Book 5. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key.

  • Page 101: Searching For A Contact In The Address Book

    The Address Book — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen. Back — Press the Back context-sensitive soft key to return to the previous menu.

  • Page 102: Using The Search Feature In The Address Book

    The Address Book To change the search method of the IP Deskphone: 1. Press the Prefs context-sensitive soft Prefs key, select Misc Options, and then highlight Search Method from the menu. Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight the Search Method you want to...

  • Page 103: Using The Search Feature

    Address Book, enter the name by using the dialpad. Using the Search feature You can search for a contact that is in your Avaya 1200 Series IP Deskphone Address Book. You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone.
  • Page 104 The Address Book 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key. — Press the Back context-sensitive Back soft key to return to the previous menu.
  • Page 105 The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.

  • Page 106: Call Inbox

    Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
  • Page 107 Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, “Initiating a call from the Call Inbox” on page 113.
  • Page 108 Call Inbox — Press the Delete context-sensitive Delete soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in your Call Inbox” on page 114. Exit — Press the Exit context-sensitive soft key to exit the Call Inbox. Table 8 on page 108 provides a list of additional user interactions for the main inbox screen.

  • Page 109: Viewing The Details Of A Call In The Call Inbox

    Call Inbox Table 8: Additional user interactions Item Function Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: 1.

  • Page 110: Managing Missed Calls

    Call Inbox Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.

  • Page 111: Missed Calls Notification

    Call Inbox Delete 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 114. Note: The IP Deskphone deletes only the missed calls from the Call Inbox. Exit 6.
  • Page 112 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...

  • Page 113: Initiating A Call From The Call Inbox

    Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...

  • Page 114: Deleting Calls In Your Call Inbox

    Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...

  • Page 115: Accessing The Calls In Your Call Inbox During A Call

    Call Inbox 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. —...

  • Page 116: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 116 • “Call Waiting” on page 117 • “Placing a call On Hold” on page 117 •...

  • Page 117: Call Waiting

    While on an active call To initiate a call using the active call context-sensitive soft key menu: 1. Choose one of the following: More… — While on a call, press the More… context-sensitive soft key, and then NewCall NewCall context-sensitive soft key.

  • Page 118: Multiple Calls On Hold

    While on an active call call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: 1. Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold.
  • Page 119 While on an active call Context-sensitive soft keys for the multiple calls In-call display screen Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key.
  • Page 120 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
  • Page 121 While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Conf] [Prefs] [more…] When you press the more…...
  • Page 122 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings.
  • Page 123 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. User Settings—use to modify the following: — Call Settings more… Press the more…...

  • Page 124: Using Call Conferencing

    While on an active call 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1.
  • Page 125 While on an active call To use call conferencing: 1. Enter the first phone number or SIP address that you want to call. 2. Place the active call on hold. 3. Make a second call. 4. When the second call is connected, choose one of the following methods to establish a conference call: Conf...

  • Page 126: Transferring A Call

    While on an active call — Press the Enter button. — Press the Line button of the first held call. Transferring a call When more than one call is on hold, the call you want to transfer must be the active call. For more information, see “To make a call on hold the active call:”...
  • Page 127 While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key.
  • Page 128 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.

  • Page 129: Using The Call Park Feature

    While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call Park does not tie up a line, because the call is held on the IP Office call server.

  • Page 130: Retrieving A Parked Call

    While on an active call Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. To retrieve a parked call: Feature 1.

  • Page 131: Configuring Custom Settings

    Configuring custom settings Configuring custom settings This chapter provides information about the following topics: • “Programmable keys” on page 131 • “Assigning functions to programmable keys” on page 132 • “Configuring speed dial keys” on page 134 • “Querying programmable keys” on page 135 •...

  • Page 132: Assigning Functions To Programmable Keys

    Configuring custom settings Note: Only the first and seventh expansion modules have been illustrated in this figure. Assigning functions to programmable keys You can program keys to activate any of the following features: • Call Forward — feature code 4 •...
  • Page 133 Configuring custom settings To access the button programming screen: Feature 1. Press the Feature soft key. 2. Enter on the dialpad. 3. Press the Enter key. The Button Programming screen displays and prompts you to Press a button. 4. Press the programmable key that you want to assign a feature to.

  • Page 134: Configuring Speed Dial Keys

    Configuring custom settings 7. Press the Enter key. The screen displays ‘Programmed’ and a label displays next to the programmable key to indicate the name of the assigned feature. Configuring speed dial keys You can configure the programmable keys for speed dialing. To configure speed dialing: Feature 1.

  • Page 135: Querying Programmable Keys

    Configuring custom settings 5. Enter a phone number using the keypad. 6. Press the softkey. The screen prompts you to enter a label. Enter a label using the keypad, or press Enter to use the phone number as the label. 7.

  • Page 136: Configuring Privacy Settings

    Configuring custom settings 2. Enter on the dialpad. 3. Press the Enter key. The Button Inquiry screen displays for 3 seconds and prompts you to press a button. 4. Press the programmable key that you want to query. The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another query.

  • Page 137: Outgoing Call Privacy

    Configuring custom settings To configure Incoming Call Privacy: 1. Press the Prefs context-sensitive soft Prefs key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction.

  • Page 138: Audio Codecs

    Configuring custom settings To configure Outgoing Call Privacy: 1. Press the Prefs context-sensitive soft Prefs key, select Misc Options, and then Outgoing Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction.

  • Page 139: Audio Codec Selection

    Configuring custom settings To change the codec while on the call, select Audio, Change codec, and then press OK. The following context-sensitive soft keys are available on the Audio Codes page: • Ok—to view the Audio Codec Selection screen. • Back—to return to the previous screen.

  • Page 140: Maintaining The Ip Deskphone

    Maintaining the IP Deskphone Maintaining the IP Deskphone The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 140 • “Accessing the services menu” on page 141 • “Network menu” on page 149 • “Maintaining the IP Deskphone”...

  • Page 141: Accessing The Services Menu

    Maintaining the IP Deskphone • E911 Press the Details context-sensitive soft key to show: • Primary User • Primary Domain • • • License server — Status The contents of this screen include user and IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines).

  • Page 142: Checking For Updates

    2. Login. 3. Logout— use to logoff the IP Deskphone. For more information, see “Logging off from the Avaya 1200 Series IP Deskphone” on page 4. Check for Updates—use to check for the latest software update for the IP Deskphone. For more information, see “Checking for updates”...

  • Page 143: Resetting The Ip Deskphone Phone

    Maintaining the IP Deskphone 4. Choose one of the following: — Press the context-sensitive soft key check for the latest software update for your IP Deskphone. — Press the context-sensitive soft key to return to the previous menu without checking for an update. Note: While the IP Deskphone checks for an update, it activates Do Not Disturb (DND).

  • Page 144: Erasing The User Data

    Maintaining the IP Deskphone 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone?. 6. Choose one of the following: —...
  • Page 145 Maintaining the IP Deskphone To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
  • Page 146 Maintaining the IP Deskphone 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key.
  • Page 147 Maintaining the IP Deskphone To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list.
  • Page 148 Maintaining the IP Deskphone To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list.

  • Page 149: Network Menu

    Maintaining the IP Deskphone To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu.

  • Page 150: Automatic Remote Software Updates

    Maintaining the IP Deskphone • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools —...

  • Page 151: File Manager

    Maintaining the IP Deskphone soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins. If you are using your IP Deskphone (this includes on hold, on a conference call, or when your IP Deskphone is ringing) and you press No, the call is not disconnected and the software update does not occur.

  • Page 152: Visual Indicators

    Visual indicators Visual indicators The Avaya 1200 Series IP Deskphones use visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state. Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
  • Page 153 Visual indicators Table 10 on page 153 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitoring. Table 10: Visual indicators for monitored lines Icon Line status Idle Flashing Ringing Solid Busy...
  • Page 154 Visual indicators...

  • Page 155: Quick Reference

    Quick reference Quick reference This section provides a quick reference guide for the Avaya 1200 Series IP Deskphone. See the following sections for more information: • “Fixed keys” on page 155 • “Commonly used functions” on page 157 • “Context-sensitive soft keys” on page 158 •...
  • Page 156 Quick reference Directory Access your address book to view, add or edit entries or initiate a call. Enter Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.

  • Page 157: Commonly Used Functions

    Quick reference Headset Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Hold Use to place a call on hold or to retrieve a call on hold. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.

  • Page 158: Context-Sensitive Soft Keys

    Quick reference • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number. Services Search •...
  • Page 159 Quick reference Idle phone display Feature Msgs Redial More... More… context-sensitive soft key menu (first) Feature 123/abc Prefs More... A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number. •...
  • Page 160 Quick reference Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings. 3. Feature Options—Program call ignore actions and call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, location, and time. 6.
  • Page 161 Quick reference When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Conf Obtain a dial tone to place another call during an active call. •...

  • Page 162: Display Screen Icons

    Quick reference Display screen icons The table below provides a list of the following display screen icons: • Call state—Icons to indicate the Call state of your phone. • Inbox—Icons to indicate the status of each incoming calls in your Inbox..

  • Page 163: Limitations

    Limitations Limitations Table 11 on page 163 lists the limitations for Avaya 1200 Series IP Deskphones when used with IP Office 7.0. Table 11: Limitations Item Function Decline softkey The Call Decline feature is not supported. Pressing the Decline softkey that displays during an incoming call will not decline the call.
  • Page 164 Limitations...

  • Page 165: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
  • Page 166 Third party terms The following component is licensed under Public Domain: DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.

  • Page 167: Gnu

    Third party terms warranties of performance, merchantability or fitness for any particular purpose. * Please cite the author in any work or product based on this material. * ===================================================== * Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov END OF TERMS AND CONDITIONS The following component is licensed under the GNU General Public V2 license: libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software...
  • Page 168 Third party terms restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have.
  • Page 169 Third party terms fee. 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: * a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
  • Page 170 Third party terms distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, * c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.
  • Page 171 Third party terms excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the...
  • Page 172 Third party terms preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

  • Page 173: Zlib 1.2.1

    Third party terms GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA. Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this when it starts in an interactive mode: Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY;...

  • Page 174: Libpng

    Third party terms software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
  • Page 175 Third party terms according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors Simon-Pierre Cadieux Eric S. Raymond Gilles Vollant and with the following additions to the disclaimer: There is no warranty against interference with your enjoyment of the library or against infringement.
  • Page 176 Third party terms Paul Schmidt Tim Wegner The PNG Reference Library is supplied "AS IS". The Contributing Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage.

  • Page 177: Kern_Random

    Third party terms source code in a product, acknowledgment is not required but would be appreciated. A "png_get_copyright" function is available, for convenient use in "about" boxes and the like: printf("%s",png_get_copyright(NULL)); Also, the PNG logo (in PNG format, of course) is supplied in the files "pngbar.png"...

  • Page 178: Wchar Functions

    Third party terms may be used to endorse or promote products derived from this software without specific prior written permission. .\" .\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 179: Libjpeg

    Third party terms this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 180 Third party terms unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation. (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group".
  • Page 181 Third party terms product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS...
  • Page 182 Third party terms...

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