Page 1: Avaya 1220 Ip Deskphone
Avaya 1220 IP Deskphone with SIP Software User Guide SIP Software Release 4.3 Document Status: Standard Document Version: 03.03 Part Code: NN43170-101 Date: March 2012...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Revision history Revision history March 2012 Standard 03.03. This document is up-issued to reflect changes in the user profile information. February 2012 Standard 03.02. This document is up-issued to include information about Busy Lamp Field. November 2011 Standard 03.01. This document is up-issued to support SIP Software Release 4.3.
Page 4 Revision history...
Page 5: Table Of Contents
DenAn regulatory notice for Japan ..... 42 Using your Avaya 1220 IP Deskphone ....43 Getting started .
Page 6 Configuring the dialpad to alphanumeric dialing ..54 Accessing the Avaya 1220 IP Deskphone ... . . 56 Logging on ........56 Automatic login .
Page 7 Contents Adjusting the volume ....... 78 Adjusting the ring volume ......79 Adjusting the volume of the Handset, Headset, and Handsfree mode .
Page 8 Contents Adding a contact to your Address Book ....116 Editing a contact in your Address Book ....117 Copying information to the Address Book .
Page 9 Contents While on an active call ......153 Making a new call ....... . . 153 Initiating a call using the active call context-sensitive soft key menu .
Page 10 Contents Outgoing call privacy ......217 Multiple Appearance Directory Number ....218 Audio Codecs .
Page 11 Contents Remembering settings after logout ....238 Programmable keys ....... 238 Inbox, outbox, IM log .
Page 12 Third party terms ....... . 297 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
Page 13: Welcome
Welcome Welcome Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP Avaya 1220 IP Deskphone communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.
Page 14: Ip Deskphone Controls
Power over Ethernet (PoE) through the LAN port, or power through a supported AC adapter • Accessory Expansion Module (AEM) port to connect the expansion module. IP Deskphone controls The following figure shows the Avaya 1220 IP Deskphone. Figure 1: Avaya 1220 IP Deskphone...
Page 15 Welcome This section describes the controls on your Avaya 1220 IP Deskphone. Your Avaya 1220 IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. When a message is waiting, the red...
Page 16 Welcome (Services) When the IP Deskphone is idle, press the Services key to briefly display the software version, network address, and Ethernet address. When you navigate the menu, press the Services key to back up one level to the previous display. (Quit) Press the Quit...
Page 17 Mute key remains lit. (Handsfree) Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1220 IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Enter...
Page 18 Welcome (Goodbye) Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call. Use the Goodbye/Release to close menu navigation or cancel user tasks. (Headset) Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
Page 19: Ip Deskphone Display
Welcome IP Deskphone display Your Avaya 1220 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.
Page 20 Welcome features and menus depending on the state of the IP Deskphone and the menu you access. Figure 3 on page 20 shows context-sensitive soft keys when the IP Deskphone is in the idle state. Figure 3: Idle state context-sensitive soft keys Table 1 on page 20 lists the context-sensitive soft keys that you can use to access menu items..
Page 21 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item Function Press the context-sensitive soft key to • context-sensitive soft key must be displayed. • context-sensitive soft key to display the context-sensitive soft key on the menu list. Press the Msgs context-sensitive soft...
Page 22 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item Function More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More…...
Page 23 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address. Press the context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive...
Page 24 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Function Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1.
Page 25 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Function Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...
Page 26: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Function More… Press the More... context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...]...
Page 27: In-Call Context-Sensitive Soft Keys
Welcome Table 2 on page 27 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function Send Press the Send context-sensitive soft key to dial out the user input using the...
Page 28 Welcome Figure 5: In-call context-sensitive soft keys Table 3 on page 28 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 8) Item Function Conf...
Page 29 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 8) Item Function Press the Audio context-sensitive Audio soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
Page 30 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 8) Item Function Note: You can change the Audio audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to...
Page 31 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 8) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [Park] [Retrve] [More.…]...
Page 32 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 8) Item Function Press the Park context-sensitive Park soft key to park the current call to the server or another user (not available for all call servers). Press the Retrve context-sensitive...
Page 33 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 8) Item Function 2. Audio—use to adjust tones and Prefs volume setting. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons —...
Page 34 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 8) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...
Page 35: Navigation Keys
Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1220 IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
Page 36 Navigation Key Cluster • Scroll long lines of text when you view caller ID. Note: The Avaya 1220 IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When...
Page 37: Available Avaya 1220 Ip Deskphone Call Features
Available Avaya 1220 IP Deskphone call features The Avaya 1220 IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1220 IP Deskphone is connected to determines whether certain features are...
Page 38: Security Features
Call Server supports SIP address dialing. Security features Before you can use your Avaya 1220 IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, and Instant Message logs are inaccessible.
Page 39 Welcome Figure 6: Example of a secure connection when the IP Deskphone is idle Figure 7 on page 39 is an example of a secure connection when you are on an active call. The security icon is visible on the IP Deskphone screen. Figure 7: Example of a secure connection during an active call...
Page 40: Regulatory And Safety Information
Regulatory and safety information Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
Page 41 Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...
Page 42: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan...
Page 43: Using Your Avaya 1220 Ip Deskphone
After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the Avaya 1220 IP Deskphone. Carefully read each section before you operate the new Avaya 1220 IP Deskphone.
Page 44: Before You Begin
Deskphone, do not plug your Avaya 1220 IP Deskphone into a regular phone jack. CAUTION Your Avaya 1220 IP Deskphone is designed for use in an indoor environment only. Connecting the components Figure 8 on page 45 shows the connections on the Avaya 1220 IP Deskphone.
Page 45: Attaching The Foot Stand (Optional)
Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone. If you insert the foot stand into the upper slots, your Avaya 1220 IP Deskphone sits at a 25-degree angle.
Page 46: Connecting The Handset
Connecting the headset (optional) If you have a headset, you can connect the headset to the Avaya 1220 IP Deskphone as given in the following procedure: 1. Plug the headset cord into the headset jack on the back of the Avaya...
Page 47: Connecting Ac Power (Optional)
Connecting the LAN Ethernet cable Connect your Avaya 1220 IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your Avaya 1220 IP Deskphone. If your Ethernet port is equipped with Power over Ethernet...
Page 48: Connecting The Pc Ethernet Cable
Wall mounting (optional) You can mount your Avaya 1220 IP Deskphone on a wall. Wall-mount the Avaya 1220 IP Deskphone using the two keyholes on the back of the it. You do not need the foot stand for wall-mounted applications.
Page 49: Entering Text
4. Insert the screws (not provided) so that they protrude slightly from the wall. 5. Align the keyholes on the back of the Avaya 1220 IP Deskphone with the screws in the wall. 6. Slide the Avaya 1220 IP Deskphone onto the screws to secure it in position.
Page 50 Using your Avaya 1220 IP Deskphone Figure 9: context-sensitive soft key abc/123 For example, if you want to enter the lower case letter a, press the abc/ context-sensitive soft key to toggle to alphabetic input. Then press the number key once. If you want to enter the upper case letter C, press the number key six times.
Page 51 Using your Avaya 1220 IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name underscore & ampersand ‘ apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi-colon...
Page 52: Enabling And Disabling The # Ends Dialing Feature
Using your Avaya 1220 IP Deskphone Enabling and disabling the # Ends Dialing feature You can enable the Avaya 1220 IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1.
Page 53 Using your Avaya 1220 IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn off # Ends Dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Page 54: Configuring The Dialpad To Alphanumeric Dialing
To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1220 IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the default: 1. Press the...
Page 55 Using your Avaya 1220 IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences...
Page 56: Accessing The Avaya 1220 Ip Deskphone
You require a log on ID and a password to log on to a server with your Avaya 1220 IP Deskphone. Logging on Whenever you log on to your Avaya 1220 IP Deskphone you must do the following: • confirm your logon ID •...
Page 57: Automatic Login
Domain context- sensitive soft key from the logon prompt. The current domain appears on the Avaya 1220 IP Deskphone LCD screen. You can edit the domain that is listed or press the Domain context-sensitive soft key to access a list of...
Page 58 Domain key to change the current domain. Note: You must enter an admin password before you can edit the domain in which the Avaya 1220 IP Deskphone connects. 2. Press the Up/Down navigation key to highlight the new domain you want to use.
Page 59: Password Protection For Domains
Server Settings menu. Selecting a language Your Avaya 1220 IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the IP Deskphone is...
Page 60: Logging On To Your Ip Deskphone
Accessing the Avaya 1220 IP Deskphone To change the language: 1. Choose one of the following: Change — Press the Change context-sensitive soft key to change the current language. Back — Press the Back context-sensitive soft key to keep existing language...
Page 61 Accessing the Avaya 1220 IP Deskphone Note 1: When you log on to the Avaya 1220 IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page Note 2: The Avaya 1220 IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.
Page 62 Accessing the Avaya 1220 IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password.
Page 63 Accessing the Avaya 1220 IP Deskphone Next 5. Press the Next context-sensitive soft key. Cancel Note: You can cancel the login process by pressing one of the following keys: — Cancel context-sensitive soft key — Goodbye fixed key — Quit...
Page 64: Configuring The Duration Of The Login
Accessing the Avaya 1220 IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.
Page 65: Logging On Multiple User Accounts
“Multiuser” on page 226. Timed logoff When you determine a logon time other than permanent, the Avaya 1220 IP Deskphone reminds you of your expiry time. Timed logoff while the IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: •...
Page 66: Timed Logoff While On A Call
If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login. Selecting a location When you first login to the Avaya 1220 IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.
Page 67: User Profile
User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1220 IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 68: Overwriting Your Personal Address Book
The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1220 IP Deskphone prompts you to download the latest address book.
Page 69: Logging Off From The Avaya 1220 Ip Deskphone
Services menu. Logging off multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically.
Page 70: Making An Emergency Call
“Logging out” on page 229. Making an emergency call You can use the Avaya 1220 IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...
Page 71: Location Information
Accessing the Avaya 1220 IP Deskphone To make an emergency call: 1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button. Note: Hang up or switch off the handset to return to normal state.
Page 72 Accessing the Avaya 1220 IP Deskphone Figure 12: Phone information menu Figure 13 on page 72 displays the location information. Figure 13: Phone location display You can obtain location information only if it has been configured on your system.
Page 73: Configuring The Avaya 1220 Ip Deskphone
Configuring the Avaya 1220 IP Deskphone You can adjust a few settings of the Avaya 1220 IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1220 IP Deskphone.
Page 74: Creating The Idle Screen Text Display
Configuring the Avaya 1220 IP Deskphone 3. Choose one of the following: — Press the Apply context-sensitive Apply Cancel soft key to save the changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing...
Page 75: Setting Up The Backlight Screensaver
Configuring the Avaya 1220 IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
Page 76: Configuring Menu Auto Back-Out
Configuring the Avaya 1220 IP Deskphone Configuring Menu auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
Page 77 Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...
Page 78: Selecting A Ring Pattern
— Press the Back context-sensitive soft key to keep the existing configurations and return to the previous menu. Adjusting the volume You can adjust the volume of the Avaya 1220 IP Deskphone for the following: • Ring Volume • Handset Volume...
Page 79: Adjusting The Ring Volume
Configuring the Avaya 1220 IP Deskphone • Headset Volume • Handsfree Volume • Paging Ring Volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 14 on page 79 shows how to adjust the volume.
Page 80: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1220 IP Deskphone. To adjust the volume of the handset: Prefs 1. Press the...
Page 81 Back context-sensitive soft key to keep existing configurations and return to the Voice menu. You can adjust the headset volume on the Avaya 1220 IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and...
Page 82 Back context-sensitive soft key to keep the existing configurations and return to the Voice menu. You can adjust the handsfree mode volume on the Avaya 1220 IP Deskphone. To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree.
Page 83: Adjusting The Paging Ring Volume
Configuring the Avaya 1220 IP Deskphone 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to...
Page 84: Selecting A Language
Configuring the Avaya 1220 IP Deskphone 2. To adjust the ring volume of an incoming paging call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume.
Page 85: Selecting The Date And Time Format
Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the desired language and return to the previous screen.
Page 86 Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. You can select a time zone for your Avaya 1220 IP Deskphone. To select a time zone: Prefs 1. Press the Prefs context-sensitive soft...
Page 87 Time Format menu. You can select the time zone format for your Avaya 1220 IP Deskphone. To select a time format: Prefs 1. Press the Prefs context-sensitive soft...
Page 88 Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: —...
Page 89: Making A Call
Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your Avaya 1220 IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 90 •...
Page 90: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
Page 91 “Creating a feature key using the Copy key” on page 206. 3. Press the Send context-sensitive soft Send key to immediately initiate the call. Note: The Avaya 1220 IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number.
Page 92: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
Page 93 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Page 94: Using Call Subjects
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.
Page 95 Making a call To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2.
Page 96 Making a call Save 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. Clear — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 97: Managing Call Subjects
You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the Avaya 1220 IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state.
Page 98 Making a call 2. Press the context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available. In this situation, you need to delete a Call Subject before you can add the new Call Subject.
Page 99: Deleting A Call Subject
Making a call Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject...
Page 100: Editing A Call Subject
Making a call Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject...
Page 101: Receiving A Call
When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is entered in the Avaya 1220 IP Deskphone Address Book, the caller information appears as it is in the Address Book. See Figure 15 on page 102.
Page 102: Answering An Incoming Call
Receiving a call Figure 15: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
Page 103 Receiving a call To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. •...
Page 104 Receiving a call To redirect a call by using the Address Book or Call Inbox: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2. To select a SIP address to redirect the call, do one of the following: —...
Page 105: Declining An Incoming Call
Receiving a call Declining an incoming call You can decline an incoming call by pressing the Decline context- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one.
Page 106: Creating A New Call Decline Reason
Receiving a call 3. Choose one of the following: Send — Press the Send context-sensitive soft key to send the selected decline reason to the caller. Back — Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen.
Page 107: Managing Call Decline Reasons
Receiving a call Send 5. Choose one of the following: — Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use.
Page 108 Call Decline Reason. Note: The Avaya 1220 IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. To delete a Call Decline Reason: 1.
Page 109: Ignoring An Incoming Call
Receiving a call To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. Edit 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. 3.
Page 110 Receiving a call You can set the Call Ignore feature to either Local or Network. When Call Ignore is set to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key. When Call Ignore is set to Network and you press the Ignore context-sensitive soft...
Page 111: Receiving Intercom Calls
Receiving a call 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: Ignore — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call.
Page 112 Receiving a call • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key). • If you are on an active call, the IP Deskphone does not auto-answer the page call.
Page 113: The Address Book
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
Page 114: Initiating A Call From The Address Book
117. Figure 17: Contact details Initiating a call from the Address Book You can initiate a call directly from your Avaya 1220 IP Deskphone Address Book. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Address Book entry must have the DN to initiate a call.
Page 115 The Address Book To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. View 3.
Page 116: Adding A Contact To Your Address Book
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1220 IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: —...
Page 117: Editing A Contact In Your Address Book
The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want the contact to a group, and return to the address...
Page 118 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
Page 119 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
Page 120 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...
Page 121: Copying Information To The Address Book
The Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message No contact selected for copying appears on the screen. This message does not appear when an IM pop-up appears.
Page 122 The Address Book 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive Back soft key to return to the previous menu.
Page 123 The Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...
Page 124: Searching For A Contact In The Address Book
The Address Book Searching for a contact in the Address Book When you access the Avaya 1220 IP Deskphone Address Book you can search for a contact using the Index Search (performs a search based on the index number you enter).
Page 125: Using The Search Feature
2. Using the Search feature You can search for a contact that is in your Avaya 1220 IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search). You can save a contact name and SIP address found on the call server to your personal Address Book stored in your Avaya 1220 IP Deskphone.
Page 126 The Address Book 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key. — Press the Back context-sensitive Back soft key to return to the previous menu.
Page 127: Using Global Search
The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.
Page 128 The Address Book 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 129 The Address Book 6. When a search result is successful you can do one of the following: — Press the Up/Down navigation key to highlight a contact from the search result and press the Call Call context-sensitive soft key to initiate a call.
Page 130 The Address Book 8. When a search result is not successful, you can do one of the following: — Press the context-sensitive soft key to return to the search menu and begin a new search. Back — Press the Back context-sensitive soft key to return to the previous screen.
Page 131: Call Inbox
Call Inbox Call Inbox While your Avaya 1220 IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller •...
Page 132: Accessing The Call Inbox
Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 132. •...
Page 133 Call Inbox 3. Do one of the following: Enter — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key.
Page 134 Call Inbox Table 8 on page 134 provides a list of additional user interactions for the main inbox screen. Table 8: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Page 135: Viewing The Details Of A Call In The Call Inbox
Managing missed calls When you do not answer incoming calls, the number of new calls appears on the Avaya 1220 IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.
Page 136 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 140. Note: The Avaya 1220 IP Deskphone deletes only the missed calls from the Call Inbox.
Page 137: Missed Calls Notification
Call Inbox Exit 6. To exit the Inbox and return to the idle IP Deskphone screen, press the Exit context-sensitive soft key. Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call.
Page 138 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...
Page 139: Initiating A Call From The Call Inbox
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...
Page 140: Deleting Calls In Your Call Inbox
Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...
Page 141: Accessing The Calls In Your Call Inbox During A Call
Call Inbox 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. —...
Page 142: Instant Messaging
Instant Messaging Instant Messaging You can use your Avaya 1220 IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The red LED (Message Waiting Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives.
Page 143: Configuring Instant Messaging Pop-Ups
Instant Messaging Figure 20: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).
Page 144: Configuring Im Audible Alert
You can configure the Avaya 1220 IP Deskphone to audibly alert you when a new IM arrives. The Avaya 1220 IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.
Page 145: Composing An Instant Message
— Access the list of IMs by pressing Expand fixed key. — To compose an IM from the Avaya Send IM 1220 IP Deskphone Address Book, select an address and press the Send IM context-sensitive soft key.
Page 146 Instant Messaging 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3. Use the dialpad to enter the address of the contact. Next 4. Choose one of the following: — Press the Next context-sensitive soft Back key to continue.
Page 147: Instant Message Inbox/Outbox
Instant Messaging Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread...
Page 148 Instant Messaging 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. Note: When you want to view only IMs from a specific contact, press the User User context-sensitive soft key to filter all IMs based on the lM that you highlight.
Page 149: Viewing The Content Of An Instant Message
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 149. • Initiate a Call to the contact. See “Initiating a call from an Instant Message”...
Page 150: Initiating A Call From An Instant Message
Instant Messaging Send 4. Choose one of the following: — Press the Send context-sensitive soft key to send the IM when it is Back complete. — Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand...
Page 151: Deleting An Instant Message
IM, press the Call context- sensitive soft key. The Avaya 1220 IP Deskphone goes off- hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure.
Page 152 Instant Messaging 3. Select one of the following context- Delete sensitive soft keys: — Press the Delete context-sensitive soft key to clear all IMs from the IM Back Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
Page 153: While On An Active Call
You can initiate a new call during a current call. If you do not place the current call on hold first, the Avaya 1220 IP Deskphone automatically places the current call on hold when you initiate a new call. You can initiate a new call by using any of the following methods: •...
Page 154: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu
While on an active call Initiating a call using the active call context- sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: 1.
Page 155: Placing A Call On Hold
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 101. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call.
Page 156: Multiple Calls On Hold
While on an active call To retrieve a call on hold: 1. To retrieve a call on hold do one of the chad following: — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen.
Page 157 While on an active call Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. Context-sensitive soft keys for the multiple calls In-call display screen Join Press the Join...
Page 158 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
Page 159 While on an active call Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the...
Page 160 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings.
Page 161 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. User Settings—use to modify the following: — Call Settings — IM Settings —...
Page 162 While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad —...
Page 163: Using 3-Way Calling
You and the other two callers can speak together. When you join more than two calls into one call, you must use the conference call feature. Your Avaya 1220 IP Deskphone manages the 3-way call, and the server manages a conference call. For more information, see “Setting up...
Page 164 Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avaya 1220 IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3- way call, you must initiate a conference call with the server and join all callers to the conference call.
Page 165: Setting Up A Conference Call
Setting up a conference call When you want to invite three or more callers to a call, you can set up a conference call using the Avaya 1220 IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate.
Page 166: Ad Hoc Conferencing When Connecting To The Call Server
While on an active call To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. Join 2. Press the Join context-sensitive soft key to join the highlighted call to the conference.
Page 167 While on an active call Figure 24: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains—to select the domain. • Edit—to edit the conference details. • PgDwn—to move to the next screen containing conference parameters.
Page 168: Edit Domain Page
While on an active call Figure 25: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details.
Page 169 While on an active call Figure 26: Edit Domain screen To edit the conference properties and maximum number of ports, press Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 27 on page 169 provides an example of the Domain Conference Edit screen.
Page 170: Transferring A Call
While on an active call • Save—to save the updated value to the system configuration file. • (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on.
Page 171 While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key.
Page 172 While on an active call The Avaya 1220 IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 173 While on an active call toVMt 4. Choose one of the following: — Press the toVM context-sensitive soft key to connect the calling party Backt to Voice Mail. — To return to the previous screen, press the Back context-sensitive soft key. Note 1: The Transfer to Voice Mail feature is not available for all call servers.
Page 174: Using The Park Call Feature
You must enter the code to retrieve the call from park. Using Park Call The Avaya 1220 IP Deskphone prompts you with, Press Park for server or User to park to a user. To park a call to the server during a call: Action 1.
Page 175: Retrieving A Parked Call
While on an active call 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. 4. You can do one of the following: Park —...
Page 176 While on an active call 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: Retrve — Press the Retrve context-sensitive soft key to retrieve the parked call. Clear —...
Page 177: Additional Features
Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 177 • “Feature keys” on page 185 • “Creating a feature key using the Copy key” on page 206 • “Configuring Do Not Disturb” on page 212 •...
Page 178: Accessing Your Friends List
Additional features Figure 28: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select...
Page 179 Additional features 2. Do one of the following: Status — Press the Status context-sensitive soft key to view the current presence status of the friend. — Press the context-sensitive soft key to view the contents of the Address book, including contacts designated as friends and regular contacts.
Page 180 Call context-sensitive soft key to initiate a call to the friend. The Avaya 1220 IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1.
Page 181: Editing Information Of A Friend
Additional features 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: Send — Press the Send context-sensitive soft key to send the IM. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 182 Additional features 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. Edit 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact.
Page 183 Additional features 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: — Press the Next context-sensitive soft key to complete the process. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 184 Additional features To delete a contact from your Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key.
Page 185: Feature Keys
Additional features Feature keys Use the Feature key option to configure the feature keys on Avaya 1220 IP Deskphone and the Expansion Module for Avaya 1220 Series IP Deskphone. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Page 186: Feature Key Programming
Additional features Figure 30 on page 186 shows the feature key numbering for 3 Expansion Modules for Avaya 1220 Series IP Deskphone. Figure 30: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: 1.
Page 187 Additional features The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. •...
Page 188 Additional features Figure 31: Feature key details Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward —...
Page 189 Additional features To edit a feature key 1. To select a feature key to edit, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context-...
Page 190 Additional features Figure 32: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down navigation key to highlight one of the following feature key services: —...
Page 191 Additional features Select 3. Choose one of the following: — Press the Select context-sensitive Back soft key to choose a service. The next screen in the process opens. — Press the Back context-sensitive soft key to return to the previous menu.
Page 192 Additional features 6. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “To program a Speed Dial feature key:” on page 192. Call Forward.
Page 193 Additional features 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8.
Page 194 Additional features 10. Choose one of the following: — Press the context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the context-sensitive soft key to return to the previous step. The following procedure continues from Step 6 on page 192.
Page 195 Additional features Finish 3. Choose one of the following: — Press the Finish context-sensitive Clear soft key to confirm the entry and complete the procedure. — Press the Clear context-sensitive Back soft key to erase the entry. — Press the Back context-sensitive soft key to return to the previous...
Page 196 Additional features 2. Choose one of the following: Finish — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. Back — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 192.
Page 197 Additional features Finish 6. Press the Finish context-sensitive soft key to continue. The following procedure continues from Step 6 on page 192. To program a Presence feature key: 1. Press the Up/Down navigation key to highlight one of the following: —...
Page 198 Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected in step 1, press Up/Down navigation key to highlight one of the following details: —...
Page 199: Remove A Programmed Feature Key
Additional features Finish 5. Choose one of the following: — Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. Back — Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: 1.
Page 200 Additional features To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press Edit context-sensitive soft key.
Page 201: Feature Key Autoprogramming
Additional features 4. Choose one of the following: — Press the context-sensitive soft key to confirm the removal of the feature key. — Press the context-sensitive soft key to return to the previous screen without removing the feature key. Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call...
Page 202 Additional features To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. Program Key screen opens as shown in, Figure 29 on page 185. Bulk 2. Choose one of the following: —...
Page 203 Additional features To remove all programmed feature keys by using the Bulk context- sensitive soft key: Bulk 6. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step.
Page 204 Additional features 10. To select a single feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context-sensitive soft key. —...
Page 205 Additional features 2. Press the Up/Down navigation key to highlight 2. Feature key removal press the Select context-sensitive soft. Program Key screen opens listing all the feature keys. Select 3. Press the context-sensitive soft key to remove all the programmed feature keys.
Page 206: Creating A Feature Key Using The Copy Key
Additional features — Press the Feature key that you want to remove and then press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Remove context- sensitive soft key.
Page 207 Additional features 3. Press the Select context-sensitive soft Select key. 4. Choose one of the following: — Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. — Press the Feature key that you want to use for the service selected.
Page 208: Using Call Forward
Additional features Back — Press the Back context-sensitive soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Page 209 Subject: Calling to discuss budget. When you forward your calls to another user or phone, you have the option to program the Avaya 1220 IP Deskphone to remind you that incoming calls can be forwarded. This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming.
Page 210 Note: If the Avaya 1220 IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. To forward your calls or change the number where calls are forwarded: 1.
Page 211 Additional features 3. Choose one of the following: Forwrd — Press the Forwrd context-sensitive soft key to accept the number and return to the Home screen. Clear — Press the Clear context-sensitive soft key to clear the input line. Back —...
Page 212: Configuring Do Not Disturb
Additional features Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: 1. Press the context-sensitive soft key on the idle display (press the More…...
Page 213: Configuring A Presence State
Additional features 2. Press the context-sensitive soft key to return to the Services menu. Configuring a Presence state You configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state.
Page 214 Additional features 4. Choose one of the following: Select — Press the Select context-sensitive soft key to continue to the next Back screen. — Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional...
Page 215: Adding A New Presence State Message
Additional features 6. Choose one of the following: Select — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. — Press the context-sensitive soft key to enter a custom note. For more information, see “Adding a new Presence state message”...
Page 216: Configuring Privacy Settings
Additional features 4. Press the context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the Dialpad to enter a new Presence state message. 7. Choose one of the following: — Press the context-sensitive soft key to confirm the entry and complete the procedure.
Page 217: Outgoing Call Privacy
Additional features To configure Incoming Call Privacy: 1. Press the Prefs context-sensitive soft Prefs key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction.
Page 218: Multiple Appearance Directory Number
Additional features To configure Outgoing Call Privacy: 1. Press the Prefs context-sensitive soft Prefs key, select Misc Options, and then Outgoing Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction.
Page 219 To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private. To dial a Vertical Service Code on an Avaya 1220 IP Deskphone, you must first initiate a new call by pressing the...
Page 220: Audio Codecs
Additional features Figure 35: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle.
Page 221: Audio Codec Ordering
Additional features The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen. Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls.
Page 222: Answer-Mode Settings
Additional features Answer-Mode Settings For an Avaya 1220 IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs,...
Page 223 Additional features Allow Domain setting The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs, Feature Options, Answer-Mode Settings, and then press Allow addresses to view the Allow Addresses screen. The screen displays the following instructions: Domain or SIP address [Typing cursor]...
Page 224: Automatic Remote Software Updates
Additional features Automatic remote software updates Note: Your system administrator must enable Remote check for update for this feature to work. Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and context-sensitive soft keys are displayed.
Page 225 Additional features Table 10: Call states and corresponding Presence icons State Meaning Icon Unknown The presence of the monitored IP Phone is unknown Terminated The monitored IP Phone is not involved in a call and is available Ringing The monitored IP Phone is ringing Flashing On the phone The monitored IP Phone is busy on a call Note: If you have the required permissions you can answer a call...
Page 226: Multiuser
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Page 227: Initial Login
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains.
Page 228: Automatic Login
Multiuser Figure 37: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.
Page 229: Logging Out
Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the Avaya 1220 IP Deskphone” on page Figure 38 on page 229 shows the logout screens. Figure 38: Logout screens...
Page 230: Secondary Account Logout
Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Page 231: Upgrade Impacts To User Profiles
Example: • An Avaya 1220 IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. — user1@domain1.com — user2@domain1.com —...
Page 232: Line Keys
You can select a different available line key for secondary accounts during the login process. Figure 39 on page 233 shows the Avaya 1220 IP Deskphone with an Expansion Module for Avaya 1220 Series IP Deskphone and multiple accounts.
Page 233 Multiuser Figure 39: Avaya 1220 IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information ““Making a call” on page 234.
Page 234: Making A Call
Multiuser MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.
Page 235: Receiving A Call
Multiuser Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line.
Page 236: Instant Messages
Figure 40 on page 236 shows two examples of the Avaya 1220 IP Deskphone with one call and multiple calls. Figure 40: Avaya 1220 IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages.
Page 237: Menu Features
Multiuser Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the Retrve context-sensitive soft key to retrieve a parked call if call parking is allowed by the service...
Page 238: Voice Mail Settings
Multiuser Voice Mail settings Voice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail context-...
Page 239: Inbox, Outbox, Im Log
Multiuser used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account.
Page 240: Address Books
Multiuser select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all network address books. Accessing the Address Book in view mode (by pressing the Directory hard key from the Idle screen) displays the address book of the primary...
Page 241: User Status
Multiuser User status This section describes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option allows you to place all accounts in DND mode.
Page 242: Call Forwarding
Multiuser DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one...
Page 243: Presence
Multiuser After a forward all programmed key is pressed: • If all accounts are already configured to forward calls to the key's target, then Call Forward is disabled for all accounts. • If not, Call Forward is activated for all accounts using the key's target. For both single keys, you can treat the key as a toggle.
Page 244: Notifications
These spontaneous notifications do not indicate which account is affected by the event. In such cases, the affected account is indicated by the message itself. Figure 42 on page 245 shows per account notification on the Avaya 1220 IP Deskphone.
Page 245: Account Selection
Multiuser Figure 42: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys).
Page 246: Advanced Features
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 246 • “Accessing the services menu” on page 247 • “Network menu” on page 258 Viewing the IP Deskphone information To view the Phone information for the IP Deskphone 1.
Page 247: Accessing The Services Menu
2. Login—use when the call server supports multiple user logons only. 3. Logout— use to logoff the IP Deskphone. For more information, see “Logging off from the Avaya 1220 IP Deskphone” on page 4. Check for Updates—use to check for the latest software update for the IP Deskphone.
Page 248: Checking For Updates
8. Phone Information—use to view phone details. For more information, “Viewing the IP Deskphone information” on page 246. Checking for updates You can check for the latest software update for your Avaya 1220 IP Deskphone. To check for the latest software update: 1. Press the Services fixed key.
Page 249: Switching The Proxy
Advanced features Switching the proxy When you switch proxy, you change the domain to which the Avaya 1220 IP Deskphone connects. To switch the proxy: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the...
Page 250 — Press the context-sensitive soft key to return to the System menu. The Avaya 1220 IP Deskphone logs you out from the current domain and returns you to Domain User Login screen. 8. Press the Domain context-sensitive soft key.
Page 251: Resetting The Ip Deskphone Phone
Advanced features 11. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain display screen, and the new domain appears. Back —...
Page 252: Erasing The User Data
System menu. Erasing the user data The Avaya 1220 IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3.
Page 253 Advanced features 6. System file—IP Deskphone system configuration file (Deleting this file returns the IP Phone 1220 to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user.
Page 254 Advanced features 5. Choose one of the following: — Press the context-sensitive soft Back key. — Press the Back context-sensitive soft key to return to the previous menu. 6. Press the Up/Down navigation key to highlight one of the following: —...
Page 255 Advanced features 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete context- sensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Page 256 Advanced features 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2. Choose one of the following: Delete —...
Page 257 Advanced features 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive Back soft key to return to the previous menu. To delete a log file: 1.
Page 258: Network Menu
Primarily, the system administrator is the only person authorized to access the network menu and to use an administration password to access the items. For more information on how to access the network menu items, see SIP Software for Avaya 1200 Series IP Deskphones - Administration (NN43170-601).
Page 259: Customizable Banner For Login
Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information —...
Page 260: Phone Information - Details Screen
Advanced features IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Figure 43 on page 260 displays the login banner screen. Figure 43: Login banner screen You can dismiss the banner screen.
Page 261: Screensaver/Screen Lock
Advanced features If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 44 on page 261 displays the Phone Information Details screen. Figure 44: Phone Information Details screen The Phone information details list the following: •...
Page 262 Advanced features then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More…...
Page 263 Advanced features Figure 46: Screensaver settings screen The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to configure the time delay before the screensaver is invoked.
Page 264 Advanced features Figure 47: Screensaver mode setting screen The screensaver mode setting lists the following items: • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode.
Page 265 Advanced features Figure 48: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection. Figure 49 on page 265 displays the screensaver enable message screen. Figure 49: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you.
Page 266 Advanced features Figure 50 on page 266 displays the screensaver password screen. Figure 50: Screensaver password screen The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid.
Page 267 Advanced features Figure 51: Screensaver locked screen The following option is available for the Enable (with password) mode: • Unlock—if the screensaver is not password protected, this key press (or any other) cancels the screensaver. If the screensaver is in a password–protected mode, pressing the Unlock context-sensitive...
Page 268 Advanced features • An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone. An Unlock context-sensitive soft key appears on the screen.
Page 269: Background Image
Advanced features Background image The IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored images on the file system and select an image for the user interface. Figure 52 on page 269 displays the background image menu.
Page 270 Advanced features Figure 53: File names containing image files 2. The following are the options available for the background selection screen. • Select—to select the currently highlighted image. • Back—to dismiss the Image selection screen. After you select the background image you want to use, the confirmation screen appears.
Page 271: Service Package Group Support
Advanced features • Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds. Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module.
Page 272 Advanced features 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. Bulk 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight...
Page 273 Advanced features Select 7. Choose one of the following: — Press the Select context-sensitive soft key. If you press the Select context-sensitive Back soft key, the Select Source screen appears. — Press the Back context-sensitive soft key to dismiss the screen. 8.
Page 274 Advanced features You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation. To view existing groups in your address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation.
Page 275 Advanced features Filter 2. Press the Filter context-sensitive soft key to filter the list of entries displayed in your Address Book. The Select Filter screen appears and displays all the existing groups in your address book, as well as the Friends filter.
Page 276 Advanced features 6. Choose one of the following options: View — Press the View context-sensitive soft key to display the address book entry details for the selected entry. — Press the context-sensitive soft key to return to the main address book screen (no filtering) Edit —...
Page 277 Advanced features 2. Press the context-sensitive soft key. 3. Choose one of the following: — Use the dialpad to enter a name for the new contact and press the Next context-sensitive soft key to Next continue. — Press the Back context-sensitive Back soft key to return to the previous...
Page 278 Advanced features 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the new entry to an address book group. — Press the context-sensitive soft key to add the entry to the address book without adding it to a group.
Page 279 Advanced features 7. Choose one of the following options: — Press the Select context-sensitive Select soft key to assign your new address book entry to the group that you selected. — Press the Edit context-sensitive soft Edit key to modify the name of an existing group.
Page 280: Speed Dial List
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation.
Page 281: Speed Dial List Screen
Advanced features The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
Page 282: Auto Retrieve Flag
Advanced features • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries. To make sure that this flag is configured for programmed speed dial keys the screen in Figure 57 on page 282 appears as the last step in Speed Dial Key creation.
Page 283: File Manager
Advanced features • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C. • When the A-C call completes, if the auto retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Page 284: Visual Indicators
Visual indicators Visual indicators The Avaya 1220 IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend.
Page 285 Visual indicators Table 11: Visual Alerter/Message Waiting Indicator (Part 2 of 2) Visual indicator LED status New Instant Message Steady blue light until received message is reviewed. New Instant Message received when other Single flash and returns to unread Instant steady blue light.
Page 286 Visual indicators...
Page 287: Quick Reference
“Context-sensitive soft keys” on page 291 • “Display screen icons” on page 295 Fixed keys The Avaya 1220 IP Deskphone is available with either icon fixed keys or English text fixed keys. Short-cut and navigation function keys Copy Copy information from the Address Book Inbox and IM log and to Feature keys and Address Book entries.
Page 288 Quick reference Directory Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Enter Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.
Page 289: Commonly Used Functions
Quick reference Applications Access Instant Message log to view and send IMs Headset Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Hold Use to place a call on hold or to retrieve a call on hold.
Page 290 Quick reference Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number.
Page 291: Context-Sensitive Soft Keys
Quick reference Initiating a conference call 1. During a call, press the Conf context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book or Inbox, and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call.
Page 292 Quick reference A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes.
Page 293 Quick reference Presnce Configure the presence status for your IP Deskphone. Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings. 3. Feature Options—Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification. 4.
Page 294 Quick reference More… context-sensitive soft key menu (first) NewCall Park Retrve More... More… context-sensitive soft key menu (second) Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.
Page 295: Display Screen Icons
Quick reference Park Park the current call to the server or another user (not available for all call servers).Retrve Retrve Retrieve parked calls (local and server parked calls only). Prefs “Idle phone display” on page 291. More… Select a new menu list. •...
Page 296 Quick reference On hold Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging Icon New, unread Read Replied to Send IM Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Terminated Connected Inactive (only available if audio...
Page 297: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 298: Gnu
Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 299 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 300 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
Page 301 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 302 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 303 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 304 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 305: Zlib
Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 306 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
Page 307 Third party terms Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...
Page 308: Kern_Random
Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.
Page 309: Wchar Functions
Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...
Page 310: Libjpeg
Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...
Page 311: T-Rex
Third party terms We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis...
Page 312 Third party terms...
Page 313: Terms You Should Know
Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1220 IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Page 314 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire. Date/Time display The Avaya 1220 IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
Page 315 This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message This is a fixed key on your Avaya 1220 IP Deskphone that connects to your Call Inbox.
Page 316 Terms you should know Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
Page 317 Terms you should know Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users. SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls. context-sensitive soft keys This is a set of four programmed keys directly beneath the display area.
Page 318 Terms you should know...
Page 319: Index
Index Index Symbols Do Not Disturb feature key pro- gramming 195 # Ends Dialing 52 Domain 57 Numerics 3-way calling 163 Enter key 17 Entering Text 49 Erasing user data 252 Action key 28 Expand key 18 Active Call features 153 Expansion Module 45 Address Book 68 Expansion Module for IP Phone...
Page 320 Index Presence feature key program- Ignoring a call 109 ming 197 Incoming call privacy 216 Privacy settings 216 Instant Message composing 145 Proxy (Domain) 249 Instant Message Inbox/Outbox Redirecting a call 102 Release key 18 Language display 83 Resetting the phone 251 Language selection 59 Ring patterns 78 Local Search 125...
Page 321 Index Voice Mail 21 Volume adjustment 78 Volume control 17...
Page 322 Index...

Avaya 1220 User Manual

Welcome

Regulatory and Safety Information

Using Your Avaya 1220 IP Deskphone

Accessing the Avaya 1220 IP Deskphone

Configuring the Avaya 1220 IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

The Address Book

Call Inbox

Instant Messaging

While on an Active Call

Additional Features

Multiuser

Advanced Features

Visual Indicators

Quick Reference

Third Party Terms

Terms You Should Know

Index

Quick Links

Avaya 1220 IP Deskphone

Related Manuals for Avaya 1220

Summary of Contents for Avaya 1220