Figure 99. Ap Tech Support Information Receiving Window - Samsung WEC8500 Operation Manual

WEC8050 / WEC8500 Operation Manual
4.2.5.3 Tech Support Information
Execute the below command to download the Tech Support information from an AP.
Configuration using CLI
1) Go to configure  AP configuration  tech-support of CLI.
WEC8500# configure terminal
WEC8500/configure# ap [ap profile name]
WEC8500/configure/ap ap_1# tech-support
WEC8500/configure/ap ap_1/tech-support#
2) Request the coredump file of the AP.
WEC8500/configure/ap ap_1/tech-support# get-coredump (system / radio-
coredump)
3) Request the crashfile of the AP.
WEC8500/configure/ap ap_1/tech-support# get-crash-file (system /
radio-coredump)
4) Request the log file of the AP.
WEC8500/configure/ap ap_1/tech-support# get-log-file
5) Use 'show ap tech-support' command to check the Tech Support file information of
APs. Operator can use FTP or sFTP to download Tech Support files.
Configuration using Web UI
In the menu bar of <WEC Main window>, select <Administrator> and then select the
<Tech Support>  <AP Crash> menu in the sub-menus.
By clicking the profile name of an AP, operator can download the Tech Support file.
© Samsung Electronics America
Figure 98. AP Tech Support Information Receiving Window
Version 7.1
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