24.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power, Hardware Connections, and LEDs
•
LTE Device Access and Login
•
Internet Access
•
WiFi Connections
24.2 Power, Hardware Connections, and LEDs
The LTE Device does not turn on. None of the LEDs turn on.
Make sure you are using the power adaptor or cord included with the LTE Device.
1
Make sure the power adaptor or cord is connected to the LTE Device and plugged in to an appropriate
2
power source. Make sure the power source is turned on.
Disconnect and re-connect the power adaptor or cord to the LTE Device.
3
If the problem continues, contact the vendor.
4
One of the LEDs does not behave as expected.
Make sure you understand the normal behavior of the LED. See
1
Check the hardware connections. See the Quick Start Guide.
2
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Disconnect and re-connect the power adaptor to the LTE Device.
4
If the problem continues, contact the vendor.
5
Troubleshooting
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H A P T E R
Section 1.3.2 on page
24
16.