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10.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power, Hardware Connections, and LEDs
•
Multy Device Access and Login
•
Internet Access
•
Resetting the Multy Device to Its Factory Defaults
•
WiFi Connections
•
OpenVPN Problems
•
USB File Sharing Problems
10.2 Power, Hardware Connections, and LEDs
The Multy Device does not turn on. None of the LEDs turn on.
• Make sure you are using the power adapter or cord included with the Multy Device.
• Make sure the power adapter or cord is connected to the Multy Device and plugged in to an
appropriate power source. Make sure the power source is turned on.
• Disconnect and re-connect the power adapter or cord to the Multy Device.
• If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
• Make sure you understand the normal behavior of the LED.
• Check the hardware connections. See the Quick Start Guide.
• Inspect your cables for damage. Contact the vendor to replace any damaged cables.
• Disconnect and re-connect the power adapter to the Multy Device.
• If the problem continues, contact the vendor.
Troubleshooting
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