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This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power, Hardware Connections, and LEDs
•
Zyxel Device Access and Login
•
Internet Access
•
Wireless Internet Access
•
USB Device Connection
•
UPnP
43.1 Power, Hardware Connections, and LEDs
The Zyxel Device does not turn on. None of the LEDs turn on.
Make sure the Zyxel Device is turned on.
1
Make sure you are using the power adaptor or cord included with the Zyxel Device.
2
Make sure the power adaptor or cord is connected to the Zyxel Device and plugged in to an
3
appropriate power source. Make sure the power source is turned on.
Turn the Zyxel Device off and on.
4
If the problem continues, contact the vendor.
5
One of the LEDs does not behave as expected.
Make sure you understand the normal behavior of the LED. See
1
Check the hardware connections.
2
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Turn the Zyxel Device off and on.
4
C
Troubleshooting
VMG/XMG Series User's Guide
371
H A P T E R
Section Figure 19 on page
43
30.
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