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6.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
NCC Access
•
Power, Hardware Connections, and LEDs
•
Zyxel Device Access and Login
•
Internet Access
•
Resetting the Zyxel Device to Its Factory Defaults
•
WiFi Connections
6.2 NCC Access
I cannot access the NCC portal.
• Check that you are using the correct URL:
• Zyxel Device: https://nebula.zyxel.com/
• Make sure your computer's Ethernet card is installed and functioning properly.
• Check that you have Internet access. In your computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, enter 'ping' followed by a website such as
'zyxel.com'. If you get a reply, try to ping 'nebula.zyxel.com'.
• Make sure you are using the correct web browser that supports HTML5. View the browser in full screen
mode to display the NCC portal properly. Browsers supported are:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
I cannot log into the NCC portal.
Troubleshooting
SCR 50AXE Local GUI User's Guide
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