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MECHANICAL PROBLEMS
2. Jam
Possible Cause:
• Incorrect document type or size.
• The document is too long.
• The scanner rollers (pick-up, feed, R1, and R2 rollers) are dirty.
• Obstruction in the document paper path.
• The scan line sensor is defective.
• Defective scanner motor
Action:
1. Check whether a correct document type is being used, and that the document
length is within the maximum limit.
2. Check for obstructions in the paper path.
3. If the problem remains, do the following.
• Clean the rollers with a soft cloth and water, and replace them if damaged.
• Check that the scan line sensor is working correctly.
• Replace the scanner motor.
7-18
30 November, 1999
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