System Features; Introduction; Making Calls; Answering Calls - Avaya 5402 User Manual

Introduction

System Features

Introduction
As well as your phones specific features that only the System Administrator can
allocate, you can access a number of system features by dialing short codes (see
Overview of the Feature Key on page 10).
These instructions are for the system's default configuration. They assume that you are
using the default feature codes (see Default Feature Codes on page33). It also
assumes that you have full access to all features and the public telephone network

Making Calls

Internal Calls: To make a call to another extension, simply dial the number.
If your System Administrator has allocated you the Ring Back When Free feature (see
page 26) under a dial pad digit, you can:
1.
2.
3.
External calls: To make an external call, either dial the number (prefixed by the
access code if required) or use a speed dial code (contact your System Administrator
for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your system manager
can bar certain calls, such as those to premium rate numbers and international calls

Answering Calls

Ringing at your own extension: Simply pick up the handset. When in headset mode,
press the button associated with the alerting call.
The default ringing cadences are:
•
•
These can be changed by your System Administrator.
Ringing at another extension: You can answer from your own phone by using Call
Pick-Up; lift your handset and dial:
-
-
-
Note: If your phone rings for any longer than a specified period (15 seconds in
IP Office (R3.0) 5402 User's Guide
40DHB0002UKFC – Issue 1 (5th February 2005)
When you call an extension that does not answer or is busy, press
and then the relevant dial pad digit to set a callback on that extension.
When the extension you called becomes free, your phone will ring (a burst of three
rings).
Lift the handset and the extension is called automatically.
Internal calls have a single ring cadence
External calls have a double ring cadence.
*30 to answer a call ringing anywhere.
*31 to answer a call within your group.
*32*201# to answer the call for a particular extension, in this example 201.
default), any re-direction feature that you have activated, such as voicemail or
call forwarding, will come into effect.
System Features - Page 31
Feature
System Features - Page 31
Introduction