Transferring External Calls; Canceling A Transfer - Nortel ICS 6.1 Manual

112 / Transferring calls

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after
a few rings, the call automatically rings again at the telephone from which
it was transferred, and the display indicates that the telephone was busy or
that no one answered.
When transferring an external call to an external number, the external call
you are trying to transfer must be an incoming call on a disconnect
supervised line.
While on a conference call, you can remove yourself from the conference
and connect the other two callers using the Transfer feature. However, if
both of the other people are from outside the system, at least one of the
outside callers must have called you, and both of the outside calls must be
on disconnect supervision lines.
Note: Transfer via Hold on DID lines is not supported. Once a call is
answered, the line appearances on all other sets are free immediately
to take other calls. This allows a greater number of calls to be
received. Use the Call Park feature to transfer a call.
In certain situations, you may experience lower volume levels when
transferring an external call to an external person, or when transferring two
external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time
before the transfer is complete.
² £ à â
1. Press
2. If you are not reconnected to your original call, press
press the line key of the original call, which is now on hold.
Compact ICS 6.1 System Coordinator Guide
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