Toshiba GL-1020 Administrator's Manual page 236

Possible Cause
Software Error
The job was deleted
or was unservicable.
Possibly, the job
completed before the
Current Jobs queue
could be refreshed.
Printer port
improperly configured
Job properties are
not set correctly
Network Error
Jobs are stuck in a
Novell print queue
Network print settings
are not properly
configured
236
Troubleshooting Checklist
Submitted Job Not in Current Jobs Queue
Check
1 Sometimes, the job completes
before the Current Jobs Log is
updated. When a job completes,
either successfully or with an
error, it is transferred to the Jobs
Log. Use TopAccess to view the
Jobs Log. Was the job printed?
2 Does any job submitted from the
workstation appear in the Current
Jobs queue?
3 Does the job appear in a different
print management utility, such as
Print Manager?
4 Are you using a Novell queue-
based printing mode?
5 Can you see the job using either
the PCONSOLE or NWAdmin
utility?
6 Use the LCD touch screen to
check that printing is turned
Online and that the Protocol and
Services settings are set
properly. Are the settings
correct?
7 Reboot the controller and restart
the copier for any changes to
take effect. Resubmit the job and
check the Current Jobs queue.
Does the job appear in the list?
For
Instructions,
Yes No Go To...
→
Cannot
End
Interpret
GL-DocMon
Messages/
Warnings/
Errors
page 270.
→
Driver Mapped
Next
Step
to Wrong Port
↓
on page 274.
→
Printer Driver
Next
Step
General Errors
↓
on page 274.
Setting Up
Next Go to
Step Step 7
Novell Printing
↓
on page 131.
→
Refer to your
Next
Step
Novell
↓
documentation.
→
Refer to PART
Next
Step
3,
↓
Network Print
Services
page 130.
End End Rebooting the
Controller
page 56.
GL-1020 Administrator's Guide
on
Establishing
on
on