Toshiba GL-1020 Administrator's Manual page 234

Possible Cause
Hardware Error
The copier is not
functioning properly
The copier is not
equipped with
specified
components
The copier is not
communicating with
the GL-1020
Network Error
The GL-1020 is not
properly configured
for the network.
At this point, you have identified the problem is most likely related to a client-side error. Refer to
NOTE:
the section that applies to the client operating system you are trying to print from: the Windows
Macintosh, or Unix operating system.
Client Error (Windows
The driver on the
client machine is not
mapped to the
correct printer port
234
Troubleshooting Checklist
Cannot Print From Client
Check
1 Is the copier functioning
normally? Do copy jobs output
properly?
2 Check the Device page of
TopAccess. Are the options
specified for the job supported by
the hardware configuration? If
delete the job, install the
not,
required components, and try
again.
3 Press
PRINTER/NETWORK
copier's LCD touch screen. Does
the Print main menu display?
4 Can you print jobs from other
client workstations?
®
Platform)
5 Have you ever printed
successfully from this client
workstation?
Yes No
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Step
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GL-1020 Administrator's Guide
For
Instructions,
Go To...
Copier
Maintenance
Calls
on
page 242.
Contact your
TOSHIBA
authorized
dealer for
support.
"Starting
Controller,
Please Wait" or
"Shut-down in
Progress, Please
Wait" Message
Appears
on
page 239.
Cannot Print To
GL-1020 Device
on page 258.
® ,
Driver Mapped
to Wrong Port
on
page 274.