Page 1 GL-1020 Administrator’s Guide Ve r s i o n 1 . 1 . 0 Your guide to installing, configuring, and troubleshooting the TOSHIBA e-STUDIO550-810 Electronic Document Processing System...
Page 2: End User Software License Agreement
MUST PROMPTLY RETURN THE SOFTWARE TO THE LOCATION WHERE YOU OBTAINED IT. GRANT OF LICENSE: This is a legal agreement between you, the end-user (“You”), and TOSHIBA TEC Corporation (“TTEC”) and its suppliers. This software, fonts (including their typefaces) and related documentation (“Software”) is licensed for use with the system CPU on which it was installed (“System”) in accordance with the terms contained in this...
Page 3 PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT. TOSHIBA TEC Corporation, 2-4-1, Shibakoen, Minato-ku, Tokyo, 105-8524, Japan. TRADEMARKS: The official name of Windows 98 is Microsoft Windows 98 Operating System.
Page 4: Table Of Contents
GL-1020 Software........
Page 5 Current Status ......... . .53 Controlling GL-1020 Operation ....... . .54 Taking the Controller Offline .
Page 6 Setting Up How to Sort ........91 GL-1020 Administrator’s Guide...
Page 7 Installing Client Software ........117 Removing Software from the Controller ..... . . 117 GL-1020 Administrator’s Guide...
Page 8 Installing the TOSHIBA NDPS Gateway ..... . 139 Setting up the GL-1020 as an NDPS Object ....140 Removing NDPS Components .
Page 9 Unix Queue Setup ........155 Printing to the GL-1020 in Unix ....... .156 8 SETTING UP MACINTOSH PRINTING .
Page 10 Deleting Scan Jobs ........206 GL-1020 Administrator’s Guide...
Page 11 16 TROUBLESHOOTING NETWORK ERRORS....255 Cannot See GL-1020 Device ....... . .256 Cannot Print To GL-1020 Device .
Page 12 Twain Driver Errors ........277 Cannot Find the GL-1020 ....... . . 277 Cannot Access TWAIN Folder.
Page 13 INDEX ........... . 316 GL-1020 Administrator’s Guide...
Page 14: Preface
Congratulations on purchasing the TOSHIBA e-STUDIO e-STUDIO550-810 Electronic Document Processing System. This system incorporates the e-STUDIO550/650/810 multifunctional digital copier with the GL-1020 controller to provide a one-source solution for all your document copying and network printing needs. This Administrator’s Guide provides detailed instructions for...
Page 15: Who Should Read This Guide
FEATURES AND FUNCTIONS Whether you use the GL-1020 controller in a high volume, large office environment, centralized copy and reprographics center, or print-for-pay facility, the feature-rich GL-1020 client software affords all users the opportunity to output their documents with increased productivity.
Page 16: Web-Based Device Administration And Job Management
Network Printer or a Print Server. Additionally, the TOSHIBA NDPS Gateway, distributed on the e-STUDIO GL-1020 Admin’s Client CD-ROM, allows the controller to emulate a NDPS-aware printer. Novell Distributed Printing Services (NDPS) is available on NetWare 4.11, NetWare 4.2, NetWare 5 and NetWare 6 releases.
Page 17: Network Scan Support
Novell print services. Network Scan Support The GL-1020 Network Scan feature allows you to turn a hard copy document into an electronic file that can be stored on the network, retrieved from TWAIN-compliant applications, uploaded to an FTP server or distributed via Email.
Page 18: Gl-Docmon
Other features include Print Profiles, which allow users to define specific settings so that future jobs can be configured with a click of the mouse. Other features that the GL-1020 printer drivers support are cover printing, sheet insertion, and page interleaving. GL-1020 Administrator’s Guide...
Page 19: Macintosh
Macintosh LaserWriter 8 printer driver version 8.6.5 (or higher) to provide printing to the GL-1020. Unix Filters in TAR format are distributed on the e-STUDIO GL-1020 Admin’s Client CD-ROM to provide printing services from Unix machines running HP-UX, Sun Solaris, IBM AIX or Linux operating systems.
Page 20: Using This Guide
Light blue and Indicates text that is linked on Click the link at the Install Software underline a web page. This text is not bottom of the page. linked in the documentation. GL-1020 Administrator’s Guide...
Page 21: Guide Organization
Establishing Network Print Services Chapter 5, Setting Up Novell Printing—provides an overview of how to set up the GL-1020 as a Novell Network Printer, Print Server, or NDPS Printer Agent. For more detailed information, refer to your Novell documentation. Chapter 6, Setting Up Microsoft Printing—discusses the issues...
Page 22 GL-1020 tools, to establish network printing to the controller from client workstations. PART 3: Managing the System Chapter 10, Managing Operations—describes how to use the control panel and the TopAccess interface to manage the device and jobs. Chapter 11, Managing the Address Book—includes instructions...
Page 23: Terms And Concepts
“plug in and print” paradigm. NDPS Gateway In order for non NDPS-aware printers, such as the GL-1020, to operate within the NDPS model, a proprietary “gateway” must be installed and configured on the network. The TOSHIBA NDPS Gateway is distributed on the e-STUDIO GL-1020 Admin’s Client CD-ROM.
Page 24 Printer driver Software installed on a client workstation, enabling application programs to interact with the printer without having to concern themselves with specific printer requirements. The GL-1020 printer drivers provide extended document print, layout and assembly functions that few applications supply.
Page 25 A document editor and organizer that enables you to store, edit and manage post print and scanned documents using a web interface. Walk-up functions Those operations performed from the control panel of the digital copier. They include standard copying functions, monitoring network print jobs and management functions. GL-1020 Administrator’s Guide...
Page 26: Supplemental References
GL-1020 Quick Start Guide The purpose of this guide is to introduce the GL-1020 controller, summarize installation and operational procedures, and describe system requirements and specifications. A printed copy of this manual ships with the GL-1020 controller.
Page 27 All of the e-STUDIO550-810 Electronic Document Processing System software and drivers come with application-specific online help. Click or choose the options Help Contents and Index from the Help menu. For web-based help in TopAccess, click the help link. GL-1020 Administrator’s Guide...
Page 28: Software Cd-Rom Contents
SOFTWARE CD-ROM CONTENTS The GL-1020 controller ships with three separate software CD-ROMs: e-STUDIO GL-1020 Admin’s Client CD-ROM This CD-ROM includes the following Administration tools and applications: TOSHIBA’s NDPS Gateway that enables Novell NDPS printing to the GL-1020. Unix filters for printing from Sun Solaris, HP-UX, IBM AIX and Linux operating systems.
Page 29 PART 1 SETTING UP THE CONTROLLER GL-1020 Administrator’s Guide...
Page 30: Installation Overview
INSTALLATION OVERVIEW The TOSHIBA e-STUDIO550-810 Electronic Document Processing System consists of several integrated hardware and software components. The default installation settings are designed to suit the needs of most sites, so they may need adjusting for your network environment. Accordingly, forethought and planning play critical roles in a successful implementation.
Page 31: The Big Picture
THE BIG PICTURE The TOSHIBA e-STUDIO550-810 Electronic Document Processing System consists of a TOSHIBA e-STUDIO550/650/ 810 digital copier, GL-1020 controller, and client software. At a high level, the steps for implementing the system include: Install the digital copier, GL-1020 controller, and network interface card (NIC).
Page 32: Network Configuration
TopAccess. In addition to system configuration, TopAccess provides job monitoring and system management functions. Depending on how you intend to use your GL-1020 controller, you may need to perform specific administrative functions before establishing print services. For example, you may have to set up Novell printer and server objects.
Page 33: Notify Users
IP addresses to the GL-1020, consider set- ting up WINS servers for host name resolution. • Running the GL-1020 as a print server in a Novell environ- ment over IP is not supported. However, you can use the con- troller as a printer agent if you have set up NDPS printing.
Page 34: Decide Whether To Use Wins Servers
GL-1020-Supported Protocols Protocol Considerations and Limitations AppleTalk • The GL-1020 supports all Macintosh computers that use AppleShare, which includes all workstations running version 6.0.7 (or later) operating system except for the Macintosh XL and 128K. Decide Whether to Use WINS Servers The GL-1020 supports the WINS host name resolution service.
Page 35: Choose A Device Naming Convention
Please do not use the underscore (“_”) or at (“@”) characters in the device (controller) name. Workgroup Name You cannot assign the GL-1020 to a Microsoft Domain. You must assign it to a workgroup. Both Microsoft printing and controller software updates require the workgroup name.
Page 36 Analyze the default GL-1020 Network Settings The following table summarizes the default controller settings. To adjust these settings locally use the copier’s control panel To adjust them remotely, use TopAccess. Default Controller Settings Property Default Setting Comments TCP/IP (Ethernet) Enabled Frame Type set to Ethernet II.
Page 37 Default Setting Comments NetWare Printing Disabled For NDPS support, you will need to configure the GL-1020 as an NDS PSERVER or NPRINTER. NDPS is a separate software component NLM, which you must install on the NetWare file server. Microsoft Printing...
Page 38: Modifying Controller Settings At The Control Panel
MODIFYING CONTROLLER SETTINGS FROM THE CONTROL PANEL After confirming the system is operational, this chapter explains how to use the LCD touch screen on the copier’s control panel to enable and disable controller options. GL-1020 Administrator’s Guide...
Page 39: Navigating The Control Panel
Use the touch keypad to type numeric data, such as the administrator password. For items, such as device names, an alphanumeric touch keyboard opens on the LCD touch screen. Sample alphanumeric keypad on the LCD touch screen GL-1020 Administrator’s Guide...
Page 40: Logging In
The first time you access administrative functions from the copier’s LCD touch screen, you must define a five-digit password. You are required to type this code each time you access the administration screens. Note: If you forget your password, contact your TOSHIBA authorized dealer. Press PRINTER/NETWORK Press the tab.
Page 41 If the values match, a message informs you the password was changed successfully. TopAccess requires you to enter this code each time you access the administration functions. Note: If you forget your password, contact your TOSHIBA authorized dealer. GL-1020 Administrator’s Guide...
Page 42: Modifying Protocol Settings Using The Control Panel
The controller’s default protocol settings ensure quick and easy installation. However, you may want to customize the settings for optimal operation in your specific network environment. Note: For a complete list of the default GL-1020 Network Configuration settings, refer to Default Controller Settings page 36.
Page 43 If you don’t apply your changes, they will be lost when you press or the copier times out. COPY Note: Check the configuration page that automatically prints upon start up to confirm that the changes were applied. GL-1020 Administrator’s Guide...
Page 44: Configuring Tcp/Ip Protocol Settings
IP ADDRESS SUBNET GATEWAY panel’s numeric keypad. To view or modify the WINS server IP Addresses, press the double-arrow and continue with Setting Up WINS and DNS Servers on page 45. Otherwise, press to save the changes. GL-1020 Administrator’s Guide...
Page 45: Setting Up Wins And Dns Servers
By default, the frame type is set to . With the Auto Sense AUTO option enabled, the controller inspects network traffic to determine the appropriate frame type. While this makes frame type discovery automatic, it can also cause network congestion. GL-1020 Administrator’s Guide...
Page 46 Note: The IPX/SPX Setting screen shown displays the Ethernet NIC settings. If you are running a TCP/IP-only network, press DISABLE Otherwise, press to accept or modify the IPX/SPX ENABLE frame type. Select the frame type from the options shown. Press to save the changes. GL-1020 Administrator’s Guide...
Page 47: Configuring The Ethernet Speed Settings
ETHERNET the Ethernet Setting screen. Sample Ethernet Setting screen on copier control panel Set the network speed to . Alternatively, select to automatically sense and set the correct speed. AUTO Press to save your setting. GL-1020 Administrator’s Guide...
Page 48: Configuring Appletalk Protocol Settings
DESIRED ZONE Enter the AppleTalk Zone, which is “*” by default. This indicates the local zone, although you can specify a different name of up to 15 alphanumeric characters. Press to save your changes. GL-1020 Administrator’s Guide...
Page 49: Naming The Device And Workgroup
NAMING THE DEVICE AND WORKGROUP From the Admin , press to display the menu ETWORK SETTING Network Setting screen. Sample Device Setting screen on copier control panel Press to display the SMB screen. Sample SMB setting screen GL-1020 Administrator’s Guide...
Page 50 (“@”) characters in the device (controller) name. Press to display the alphanumeric touchpad. WORKGROUP Enter the name of the workgroup to which the GL-1020 controller belongs. The workgroup name can have no more than 15 characters. Press to save your changes.
Page 51: Restoring The Default Gl-1020 Settings
RESTORING THE DEFAULT GL-1020 SETTINGS From the Admin , press menu FACTORY DEFAULT A confirmation message appears. Factory Defaults Check screen on copier control panel Press to restore all network and device settings. To return to the Admin without changing current settings, press...
Page 52 The Enter Admin Password screen opens. Sample Enter Admin Password screen on copier control panel Enter your five-digit password and press The Admin opens. menu Sample Admin menu screen on copier control panel GL-1020 Administrator’s Guide...
Page 53: Current Status
SNMP Service [Stop]107[Start] SNMP Service *System Default Sample GL-1020 panel codes for turning copier features on or off The system prompts you to reboot the controller to apply the changes. To enter another code, reply and type the next panel code.
Page 54: Controlling Gl-1020 Operation
CONTROLLING GL-1020 OPERATION You can perform the following functions from the copier’s LCD touch screen to control GL-1020 operation: Turn the controller offline Print test pages Reboot the controller Shut down the controller Taking the Controller Offline The controller must be online to perform network printing functions.
Page 55: Printing Test Pages
Press the soft key corresponding to the type of test page you want to print: , or CONFIG PAGE PCL FONT LIST FONT LIST After printing test pages, press to return to the main BACK Print menu. GL-1020 Administrator’s Guide...
Page 56: Rebooting The Controller
If possible, avoid rebooting the controller by physically resetting it. The preferred way to reboot is as follows: Press PRINTER/NETWORK Press the tab. PRINT The main Print opens. menu Sample Print menu screen on copier control panel Press REBOOT GL-1020 Administrator’s Guide...
Page 57 Press holding down the button for at least PRINTER/NETWORK, 10 seconds Press START The controller reboots. Warning! Do NOT reboot the controller unless absolutely necessary. Any job currently being processed will be lost during the rebooting process. GL-1020 Administrator’s Guide...
Page 58: Shutting Down The Controller
Shutting Down the Controller Gracefully powering down the TOSHIBA Network Document Processing System begins with shutting down the controller from the copier’s control panel. After you have shut down the controller, you can safely power off the copier. Caution! Do NOT power off the controller by pressing the controller’s power switch for three seconds or more since this...
Page 59: Monitoring The Print Queue
You must enter the correct document identification number (DIN) to print the job. “ ” Document has been cancelled The job you submitted for printing has been cancelled either at your request or because the time-out interval was exceeded. GL-1020 Administrator’s Guide...
Page 60: Managing Scheduled Jobs
A confirmation message appears. Press again to remove the job from the print queue. DELETE Press to return to the main Print menu BACK Releasing Scheduled Jobs To print a job now, instead of at the scheduled time: GL-1020 Administrator’s Guide...
Page 61: Managing Private Print Jobs
In the Private Print Jobs screen, scroll to the job you want to delete. Press DELETE A confirmation message appears. Press again to remove the job from the print queue. DELETE Press to return to the main Print menu BACK GL-1020 Administrator’s Guide...
Page 62 Once the private print job becomes a current job, you manage it like any other current job. If you don’t know or cannot remember the document password, you must delete the job from the private print jobs queue and resubmit the job. GL-1020 Administrator’s Guide...
Page 63: Managing Proof Print Jobs
In the Proof Print Jobs screen, scroll to the job you want to delete. Press DELETE A confirmation message appears. Press again to remove the job from the print queue. DELETE Press to return to the main Print menu BACK GL-1020 Administrator’s Guide...
Page 64: Managing Topaccesscomposer Jobs
OF COPIES change the number of remaining copies using the numeric keypad. Press to send the remaining copies to print. Managing TopAccessComposer Jobs You can set print properties and print TopAccessComposer jobs from the copier’s LCD touch screen. GL-1020 Administrator’s Guide...
Page 65 To access the Public folder only, press without entering a user name or password. The TopAccessComposer folder screen opens. Sample TopAccessComposer folder screen on copier control panel Press the folder containing the print queue you want to view, and press OPEN GL-1020 Administrator’s Guide...
Page 66 To change the print properties, press PROPERTY The TopAccessComposer Print Properties screen opens. Sample TopAccessComposer Print Properties screen on control panel Modify the print settings and press PRINT Press to return to the TopAccessComposer Login LOGOUT screen. GL-1020 Administrator’s Guide...
Page 67: Modifying Controller Settings Remotely
End users may use TopAccess to view general information, device status alerts and messages, and scan details. This chapter explains how to configure the controller using the administrative functions of TopAccess. The GL-1020 Operator’s Guide (Basic) documents end-user functions. GL-1020 Administrator’s Guide...
Page 68: Overview
View and modify job queues View and modify copier attributes View cassette/accessory configuration View and clear the log files for jobs, messages and counters Locate other TOSHIBA devices on the network Upload client software to the network Install client software Initiate a scan...
Page 69: System Requirements
Novell Client except for NDPS printers. ® Windows Novell Client v4.82 or higher is required to run IPX- based SNMP access and Novell printing. The Microsoft Client for NetWare may be used instead of the Novell Client except for NDPS printers. GL-1020 Administrator’s Guide...
Page 70: Email Requirement
® Internet Explorer 5.0 or higher for the Windows operating system Internet Explorer 5.0+ or Netscape Navigator 4.78 or higher for Macintosh Internet Explorer 5.0+ or Netscape Navigator 4.76 or higher for Unix TCP/IP Enabled. GL-1020 Administrator’s Guide...
Page 71: Opening Topaccess
The TopAccess web page opens. Using the GL-DocMon Link Right-click the GL-DocMon icon. Select the printer driver that is connected to the TOSHIBA controller. Select TopAccess. TopAccess Home Page The TopAccess Home Page or Main page is the general information page and appears upon launching the application.
Page 72 Short-cut access to login page or logout command Main menu bar to provide access to main pages of TopAccess Submenu bar The main body frame displays the main menu items as well as icon graphical links to the menu items. GL-1020 Administrator’s Guide...
Page 73 When you initially open the TopAccess web site, you have access to end-user functions, such as viewing device settings and the print queues. You must log in as an administrator to perform administrative functions. GL-1020 Administrator’s Guide...
Page 74: Logging In
Enter the administrator’s user name and password. This is the same password used at the LCD touch screen to log in to administrative functions. The default administrator’s user name is “Admin” and the default password is 12345”. “ GL-1020 Administrator’s Guide...
Page 75: Logging Out
Auto Log Out TopAccess automatically logs out the administrator after a period of inactivity. You, as the administrator, can define this period, between five and 120 minutes, on the Preferences page. The user’s screen does not change. GL-1020 Administrator’s Guide...
Page 76: Using Online Help
To access the web help topics and index from TopAccess, click link at the bottom of the page. Help GL-1020 Administrator’s Guide...
Page 77: How To Find A Help Topic
To search for words or phrases that may be contained in a Help topic, click the tab. Search In the left frame of the Help window, click the topic, index entry, or phrase to display the corresponding topic in the right frame. GL-1020 Administrator’s Guide...
Page 78: Remote Device Management
For example, you can perform the following remote operations by clicking the corresponding buttons at the foot of the page: Shut down the GL-1020 Reboot the GL-1020 Turn the GL-1020 online or offline Print configuration and font pages GL-1020 Administrator’s Guide...
Page 79: Administrator Site Map
The following is the TopAccess site map: Device Print Jobs Current Private Proof Scheduled TopAccessComposer Invalid Scan Scan Jobs Current Jobs Job Log Message Log Templates Templates Template Groups Preferences Counters Copy/Print Scan Administration Device General Copier Printer GL-1020 Administrator’s Guide...
Page 80 Send to iFax Send to TopAccessComposer Send to FTP Server Logs Print Job Scan Job Print Msg (message) Scan Msg (message) Address Book Contacts Groups Directory Services Import Export Maintenance Upload Software Remove Software Backup Restore Delete Files Notification GL-1020 Administrator’s Guide...
Page 81: Getting Started
To enter a new password, type the new password over the old password. Click Save Setting the Default Start Page Click the tab. Preferences The preferences page displays. Click the Start Page drop-down arrow and select the start page. Click to save your new settings. Save GL-1020 Administrator’s Guide...
Page 82: Setting The Default Admin Login Timeout Period
Setting the Service Phone Number Log in as an administrator. Click the tab. Administration Click the subtab. Device The Device window opens. In the Properties area, enter the phone number for service on the device in the Service Phone Number field. GL-1020 Administrator’s Guide...
Page 83: Setting The Administrative Message
Note: When you perform the previous procedure, TopAccess synchronizes the date and time settings of the controller with those of the copier. To change the format of the date or time, see Setting the Default Date and Time Formats on page 86. GL-1020 Administrator’s Guide...
Page 84: Reviewing The Device Version Properties
You can view the following component version information: Printer Manufacturer Copier Firmware Version Copier Main ROM Version Copier Scanner ROM Version Printer DSI Version OS Version Network Card Type Network Card Model MAC Address Network Card Driver Version CPU Type GL-1020 Administrator’s Guide...
Page 85: Setting Up Notification Of System Errors And Events
Sample TopAccess window with Preferences tab displayed To refresh and restore the settings to their original state, click at any time. Reset GL-1020 Administrator’s Guide...
Page 86: Setting The Default Date And Time Formats
Save Note: For information on how to set the current date and time, see Setting the Date and Time on page 83. Setting Refresh Rates Log in to the system as the administrator. Click the tab. Preferences GL-1020 Administrator’s Guide...
Page 87: Setting The Default Number Of Items To Show For Logs
Log in to the system as the administrator. Click the tab. Preferences The Preferences window opens. Click the Start Page drop-down menu and select the default start page to appear when you launch TopAccess. Your choices are: Device Print Jobs Scan Preferences or Login GL-1020 Administrator’s Guide...
Page 88: Setting The Default Admin Login Timeout Interval
The default timeout period is 20 minutes. To change this: Log in to the system as the administrator. Click the tab. Preferences The Preferences window opens. Click the Admin Login Timeout Period drop-down menu and select the time interval. Click Save GL-1020 Administrator’s Guide...
Page 89: Setting Copier Preferences
Select either Disabled or a time interval between 15 and 60 minutes. At the end of the selected time, the copier enters the power saving mode because of inactivity. Click Save Follow the instructions in Applying Your Changes page 89. GL-1020 Administrator’s Guide...
Page 90: Setting Up Automatic Shutdown
This attribute enables and disables double-sided printing (duplex mode) for the selected device. Double-sided printing conserves paper. Click the Auto 2-Sided Mode drop-down menu. Select the appropriate type of printing. Click Save Follow the instructions in Applying Your Changes page 89. GL-1020 Administrator’s Guide...
Page 91: Setting The Date Format
The copier and controller together function as a network printer. Some options you can set apply specifically to the this printer functionality. To set these options: Log in as an administrator. Click the tab. Administration subtab, click On the Device Printer The Print Settings page opens. GL-1020 Administrator’s Guide...
Page 92: Setting Up Raw Jobs
You can set three font-related options for jobs you would otherwise print using a PCL driver: Pitch (or width), Point Size, and Font Number. The defaults for these three are: 10 pts. wide 12 pts. line spacing 0, which prints using Courier GL-1020 Administrator’s Guide...
Page 93 Your choices are: Typeface Table Font# Font Name Courier CGTimes CGTimesBd CGTimesIt CGTimesBdIt CGOmega CGOmegaBd CGOmegaIt CGOmegaBdIt Coronet ClarendonCd UniversMd UniversBd UniversMdIt UniversBdIt UniversMdCd UniversBdCd UniversMdCdIt UniversBdCdIt AntiqueOlv AntiqueOlvBd AntiqueOlvIt GarmondAntiqua GarmondHlb GarmondKrsv GL-1020 Administrator’s Guide...
Page 94 Marigold AlbertusMd AlbertusXb Arial ArialBd ArialIt ArialBdIt TimesNew TimesNewBd TimesNewIt TimesNewBdIt Helvetica HelveticaBd HelveticaOb HelveticaBdOb HelveticaNr HelveticaNrBd HelveticaNrOb HelveticaNrBdOb PalatinoRmn PalatinoBd PalatinoIt PalatinoBdIt ITCAvantGardBk ITCAvantGardDb ITCAvantGardBkOb ITCAvantGardDbOb ITCBookmanLt ITCBookmanDb ITCBookmanLtIt ITCBookmanDbIt NwCentSchlbkRmn NwCentSchlbkBd NwCentSchlbkIt NwCentSchlbkBdIt Times TimesBd GL-1020 Administrator’s Guide...
Page 95: Setting Automatic Paper Size Conversion
Scroll down to the end of the page and click Save Setting Print Startup Page Click the Print Startup Page drop-down menu. Select Scroll down to the end of the page and click Save Setting Toner Save Mode Click the Toner Save Mode drop-down menu. Select GL-1020 Administrator’s Guide...
Page 96 Scroll down to the end of the page and click Save GL-1020 Administrator’s Guide...
Page 97: Configuring Network Protocol Properties
Setup Click the link. Network The Network page opens. In the Device area, click the Network Card drop-down list. Select Enable or Disable. Click Save Follow the instructions in Applying Changes to Protocol Settings on page 97. GL-1020 Administrator’s Guide...
Page 98: Configuring Ethernet Nic Speed
97. Configuring TCP/IP Settings On the Administration tab, click the subtab. Setup Click the link. Network The Network page opens. In the TCP/IP area, click the IP Address Resolution drop- down list. Select either Static IP DHCP GL-1020 Administrator’s Guide...
Page 99: Configuring Smb Settings
Enter a WINS Scope ID for the controller. Note: Macintosh and Unix networks must have WINS or NETBIOS support to access the GL-1020 controller by name instead of IP address. To set the controller as a master browser, click the Master...
Page 100: Restoring Default Protocol Settings
On the Administration tab, click the subtab. Setup Click the link. Network The Network page opens. Click to restore the default settings. Restore Defaults Click Follow the instructions in Applying Changes to Protocol Settings on page 97. GL-1020 Administrator’s Guide...
Page 101: Configuring Wireless Network Protocol Properties
On the Administration tab, click the subtab. Setup Click the link. Wireless Network The Wireless Network page opens. Sample Wireless page In the Device area, click the drop-down list. Wireless Card Select Enable or Disable Click Save GL-1020 Administrator’s Guide...
Page 102: Configuring Ipx/Spx Settings
On the Administration tab, click the subtab. Setup Click the link. Wireless Network The Wireless Network page opens. In the SMB area of the Wireless page, click the drop- Protocol down list. Select to enable the SMB protocol. Enable GL-1020 Administrator’s Guide...
Page 103: Configuring Appletalk Settings
Select the Authentication mode from the drop-down list box. Enter the identifier of the Default Access Point as 6 sets of hex characters (Infrastructure network type only). 10 Enter the Channel number (Ad Hoc network type only). GL-1020 Administrator’s Guide...
Page 104: Troubleshooting
Intel card are all mode is Open System, and the disabled. If it still fails, make printer is not visible on the sure that the WEP key of the network client and AP match. GL-1020 Administrator’s Guide...
Page 105 GL-1020 Administrator’s Guide...
Page 106: Setting Up Network Print Services
Configuring Microsoft Printing Microsoft Print Services are enabled by default. On the Administration tab, click the subtab. Setup Click the link. Print Services The Print Services page opens. In the Microsoft Printing area, click the Service drop-down list. GL-1020 Administrator’s Guide...
Page 107: Configuring Lpd Printing
The Print Services page opens. In the Mac Printing area, click the Service drop-down list. Select as required. Enable Disable Enter a Mac Printer Name. Enter a Mac Printer Name for Wireless (if the wireless NIC is installed). Click Save GL-1020 Administrator’s Guide...
Page 108: Configuring Agent Settings
CONFIGURING AGENT SETTINGS The GL-1020 uses various utilities, known as transfer agents, to send scanned files to different output destinations. The administrator sets up these agents initially but, in most cases, you supply additional information when you send a file.
Page 109: Configuring The Send To Ifax Agent
Enter the Subject of the message. In the field, enter the message you wish to send. Accept the File Format, which is TIFF MH. Note: Maximum Message Size is preconfigured by the administrator and cannot be modified. Select the message fragmentation. GL-1020 Administrator’s Guide...
Page 110: Configuring The Send To Topaccesscomposer Agent
For example, Private\Toshibauser. Select the Folder Type —Public, Private or Department. Enter a Login User Name and password if required depending on the folder type you chose. Confirm the password. GL-1020 Administrator’s Guide...
Page 111: Configuring The Ftp Agent
If you check the option , select the Retry when FTP transfer fails number of retries and the time interval between them. If necessary, change the File Path and File Name for storing the scanned file. Select the File Format. GL-1020 Administrator’s Guide...
Page 112: Setting Up Email
Configuring SMTP Server Settings Log in as an administrator. Click the tab. Administration Click the subtab. Setup Click the link. Email The Email page opens. Enter the SMTP Server IP Address GL-1020 Administrator’s Guide...
Page 113: Configuring Mail Message And Error Handling
In the If iFax Print Error area, check the Print Error Message box to print the error message. 10 Check the box. Send to Administrator's Email Address 11 Enter your administrator's email address to have error messages sent to you via email. 12 Click Save GL-1020 Administrator’s Guide...
Page 114: Configuring Directory Services
Default Parameter Range Value Remarks Directory GL-1020 GL-1020 GL-1020 address book is not an LDAP address book address server, but is displayed at the top of the (see remarks) book directory list. A user can select the List of registered...
Page 115 The Directory Service Properties page opens. Click to create a new Directory Service, to edit an Edit existing Directory Service or to delete a Directory Delete Service. Enter the Directory Service Name, Server IP Address and Port Number. GL-1020 Administrator’s Guide...
Page 116 Optionally, enter a Search Base, select a Search Timeout and enter a Maximum Number of Results. Click GL-1020 Administrator’s Guide...
Page 117: Configuring Client Software
Installing Client Software End users can install the software on their workstations from TopAccess (except for the Unix filters). Additional instructions are in the GL-1020 Operator’s Guide (Basic). To install the client software on a workstation: Click the link at the bottom of the screen.
Page 118: Wireless Networking
WIRELESS NETWORKING To provide users of the TOSHIBA e-STUDIO550-810 Electronic Document Processing System with wireless networking, you can install a wireless network interface card (NIC) in the controller. This chapter describes TOSHIBA’s implementation of the Cisco Aironet 350 PCI 802.11b Wireless Network Interface Card.
Page 119: Introduction
Wired Ethernet LAN and Peer-to-Peer Wireless You can use the embedded Ethernet NIC to connect to the LAN while the Cisco wireless NIC communicates with another client that is not on the network. In this case, you can have all network GL-1020 Administrator’s Guide...
Page 120: Wireless Configuration
The WEP encryption key can be either 40 bits (5 pairs of hex) or 128 bits (13 pairs of hex). These keys can take any hex value and are not case sensitive. They must match exactly between the access point and the clients. GL-1020 Administrator’s Guide...
Page 121: Setting Up A Wireless Network Using The Cisco Nic
Install the wireless NIC and press the button ACTORY EFAULTS to initialize the GL-1020 for both the wireless and embedded Ethernet NICs. button on the copier’s LCD touch screen and the WIRELESS wireless settings in TopAccess are only visible when the wireless NIC is installed.
Page 122: Setting Wireless Options From The Copier's Control Panel
In the Admin screen, press IRELESS ETTINGS Sample Admin screen Note: The Wireless Settings button appears only if a Wireless NIC is installed in the controller. Press to open the Wireless Settings screen. IRELESS GL-1020 Administrator’s Guide...
Page 123 Sample Wireless Settings In the status area at the top of the screen, the Data Rate is shown on the third line. It will either indicate Not Connected or display the current transfer rate. Choose the Network Type: NFRASTRUCTURE GL-1020 Administrator’s Guide...
Page 124 If you enable WEP security, the Encryption and Key fields are enabled. If required, set up WEP security. Press the down arrow to continue. In the next screen, you can configure the Default Access Point. Sample Default Access Point option GL-1020 Administrator’s Guide...
Page 125 Press the down arrow to adjust the Transmit Power settings. Sample Transmit Power settings Select the required power value. Press the down arrow to complete the wireless NIC settings. Sample Wireless NIC settings 10 Press to save your settings. GL-1020 Administrator’s Guide...
Page 126: Setting Wireless Network Protocol Properties
Enabling/Disabling the Wireless Card On the Administration tab, click the subtab. Setup Click the link. Wireless Network The Wireless page opens. Sample Wireless page In the Device area, click the drop-down list. Wireless Card Select Enable or Disable Click Save GL-1020 Administrator’s Guide...
Page 127: Configuring Ipx/Spx Settings
On the Administration tab, click the subtab. Setup Click the link. Wireless Network The Wireless page opens. In the SMB area of the Wireless page, click the drop- Protocol down list. Select to enable the SMB protocol. Enable GL-1020 Administrator’s Guide...
Page 128: Configuring Appletalk Settings
Select the Authentication mode from the drop-down list box. Enter the identifier of the Default Access Point as 6 sets of hex characters (Infrastructure network type only). 10 Enter the Channel number (Ad Hoc network type only). GL-1020 Administrator’s Guide...
Page 129: Troubleshooting
Intel card are all mode is Open System, and the disabled. If it still fails, make printer is not visible on the sure that the WEP key of the network client and AP match. GL-1020 Administrator’s Guide...
Page 130 PART 2 ESTABLISHING NETWORK PRINT SERVICES GL-1020 Administrator’s Guide...
Page 131: Setting Up Novell Printing
NetWare 5.x and 6.x NDS mode (over IPX/SPX only) NetWare NDPS Printer Agent This chapter provides an overview of how to set up the GL-1020 controller as a Novell Network Printer, Print Server, or NDPS Printer Agent. For more detailed information, refer to your Novell documentation.
Page 132: Network Printer Mode
Printer As a Network Printer, the GL-1020 can support multiple print queues. Running the GL-1020 as a Network Printer is not as fast or efficient as running it in Print Server mode. Prerequisites Use the NetWare management utility PCONSOLE (for NetWare 4.x bindery mode) or NWAdmin (NetWare 4.x, 5.x or 6.x NDS...
Page 133: Configuring Network Printing
Print Server created for the device is up and running on the network file server. Launch your Web browser. Open TopAccess using the IP address of the GL-1020 controller to be configured. (Refer to Opening TopAccess on page 71.) Note: You can find the IP address by using GL-DocMon.
Page 134: Print Server Mode
Considerations and Limitations You must enable the IPX/SPX protocol before running the GL-1020 controller in Print Server mode. You cannot attach any other printers to a GL-1020 running in Print Server mode. This supersedes the 255 printer limit imposed by NetWare.
Page 135: Print Server Setup
Print Server Setup Set Protocol Launch your Web browser. Open TopAccess using the IP address of the GL-1020 controller to be configured. (Refer to Opening TopAccess on page 71.) Note: You can find the IP address by using GL DocMon.
Page 136: Ndps Mode
Print Server for the GL-1020 controller. For NDS or Mixed Mode, enter the Tree name and Con- text under which the GL-1020 controller is installed. In the Print Server Name field, enter the PSERVER name previously created for the controller.
Page 137 NDPS supports drag and drop printing. NDPS supplies real-time printer status. Overview of TOSHIBA’s NDPS Gateway Because the GL-1020 controller is not a “NDPS-aware” printer, it requires a “Gateway” in order to emulate the NDPS model. The TOSHIBA Gateway mechanism employs several components, notably the NDPS Manager, NDPS Broker, and NDPS Printer GL-1020 Administrator’s Guide...
Page 138 The printer is automatically discovered by the TOSHIBA NDPS Gateway. You add it manually to the NDPS Manager, which resides on the same NetWare file server as the TOSHIBA NDPS Gateway. When an end-user attempts to add a NDPS printer, the client queries the NDPS Brokers to identify all available NDPS printers.
Page 139: Installing The Toshiba Ndps Gateway
NDPS Manager NDPS Broker NDPS Printer Agent To load the TOSHIBA NDPS gateway on NW4, besides loading CLIBAUX.NLM, you need to have the Novell new localization conversion tables installed in SYS:\SYSTEM. You can find these files from latest Support pack 8a for NetWare 4.11 or 4.2. After...
Page 140: Setting Up The Gl-1020 As An Ndps Object
When the NDPS Next Gateway and NetWare snap-in components have been installed, you can configure the GL-1020 as an NDPS object. Setting up the GL-1020 as an NDPS Object Considerations and Limitations The GL-1020 should be automatically discovered by the TOSHIBA NDPS Gateway.
Page 141 Create The New Object dialog box opens. New Object dialog box From the Class of New Object list box, select the NDPS Printer object. The Create NDPS Printer dialog box opens. Create NDPS Printer dialog box GL-1020 Administrator’s Guide...
Page 142 Next The configuration dialog that appears depends on the printing mechanism you choose. A description of the configuration settings for each option follows. When you finish configuring the Printer Agent, proceed to Select Drivers on page 146. GL-1020 Administrator’s Guide...
Page 143 If you select the LPR Gateway configuration option, the following dialog box opens: Toshiba Remote-LPR Printer Configuration dialog box Enter the IP Address of the GL-1020 controller and then click Finish To confirm your choice, click When the update is complete, you can proceed to...
Page 144 Completed Toshiba Remote-IPX Printer Configuration dialog box Click Finish To confirm your choice, click When the update is complete, proceed to Select Drivers page 146. Configure the GL-1020 as a Network Printer (refer Network Printer Mode on page 132). GL-1020 Administrator’s Guide...
Page 145 Manual Configuration data. Click Finish To confirm your choice, click When the update is complete, proceed to Select Drivers page 146. Configure the GL-1020 as a Print Server (refer to Print Server Mode on page 134). GL-1020 Administrator’s Guide...
Page 146: Removing Ndps Components
NDPS Printer Agent setup is complete. The new Printer Agent now appears in the list of NDPS objects. Removing NDPS Components Use the NWADMIN utility to delete all TOSHIBA NDPS printer and print agents you created. Delete the following files using either Windows ®...
Page 147 SYS:\SYSTEM\TACON.NLM SYS:\SYSTEM\TALIB.NLM SYS:\SYSTEM\TACFG.PD0 SYS:\SYSTEM\NLS\4\TACON.MSG SYS:\SYSTEM\NLS\4\TALIB.MSG SYS:\SYSTEM\NLS\4\TACFG.MSG SYS:\SYSTEM\NLS\4\TAPAP.MSG SYS:\SYSTEM\NLS\4\TACFG.HLP SYS:\SYSTEM\NLS\4\TACON.HLP SYS:\SYSTEM\NLS\4\TALIB.HLP SYS:\PUBLIC\WIN32\TASNAPIN.PC2 SYS:\PUBLIC\WIN32\TACFG.PD2 SYS:\PUBLIC\WIN32\TOSHIBA.INI SYS:\PUBLIC\WIN32\TASNMP.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TARES.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TACF- GRES.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\SC2_MSG.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\HLP25632.DLL SYS:\PUB- LIC\WIN32\NLS\ENGLISH\ROBOEX32.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\SC3_MSG.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TACF- GRES.DLL SYS:\PUB- LIC\WIN32\NLS\ENGLISH\WATERMARK5.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TANDBS.HLP GL-1020 Administrator’s Guide...
Page 148: Setting Up Microsoft Printing
SETTING UP MICROSOFT PRINTING The GL-1020 controller supports the following Microsoft printing services: Peer to Peer LPR/LPD This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft printing. It also provides step-by-step instructions for using TopAccess to enable Microsoft printing on the GL-1020 controller.
Page 149: Peer To Peer Printing
PEER TO PEER PRINTING Considerations and Limitations You cannot assign the GL-1020 to a Microsoft Domain; it can participate only in a Microsoft Workgroup. The GL-1020 device name must be unique within the network. The device name is also required in order to update the controller software using TopAccess.
Page 150: Lpr/Lpd Printing
Enable list. Scroll down to the bottom of the page and click Save Proceed to Installing Client Software on page 167. All these procedures are described in detail in the GL-1020 Operator’s Guide (Basic). GL-1020 Administrator’s Guide...
Page 151: Ipp Printing
IPP PRINTING Considerations and Limitations If you configure the GL-1020 controller as an IPP-compatible printer, end-users can print to the device over the Internet. IPP printing is available only over TCP/IP. Configuring Internet Printing Protocol (IPP) Login as an Administrator.
Page 152: Setting Up Unix Printing
SETTING UP UNIX PRINTING This chapter describes how to set up UNIX printing services for the GL-1020 controller. Currently, the following UNIX platforms are supported: SPARC platform running Solaris 2.5.x, 2.6 or 7.0 PA-RISC platform running HP-UX 10.20 and 11.0 RS6000 platform running IBM AIX 4.3.x and 4.1.5...
Page 153: Installing The Unix Tar File
This is an executable program that is called by net_gl1020 to send the print file to the GL-1020 using the LPD protocol. This program will be installed in /opt/toshiba/tap/bin/ lpdsend. lpLinux.sh (Linux filter only)
Page 154: Tar File Setup
. After processing the command line options, the GL-1020 filter is invoked in the same way as a System V print filter. This file is installed in /opt/toshiba/tap/bin/ lpLinux.sh. A symbolic link to this file will be installed in...
Page 155: Managing Unix Print Queues
Considerations and Limitations You must have root privileges to create a print queue. Prerequisites Locate the GL-1020’s IP Address if you will be accessing the device by entering its IP Address. Alternatively, add the device host name to the /etc/hosts file...
Page 156: Printing To The Gl-1020 In Unix
All the options are sent to the GL-1020 controller at the start of a print job so, if the print file contains its own commands, they may override the options.
Page 157: Setting Up Macintosh Printing
SETTING UP MACINTOSH PRINTING Printing to the GL-1020 controller from a Macintosh workstation involves the following steps: Enabling Macintosh printing from the copier’s control panel or by using TopAccess. Installing the TOSHIBA LPD driver file on the client workstation. This chapter describes how to set the necessary protocol and services properties on the GL-1020 controller to support Macintosh printing.
Page 158: Setting Up Appletalk Printing
LCD touch screen. Configuring AppleTalk Set Protocol Launch your Web browser. Open TopAccess using the IP address of the GL-1020 controller you want to configure. (Refer to Opening TopAccess on page 71.) Note: You can find the IP address by using GL-DocMon.
Page 159 Click the link. Network Sample Setup page Scroll to the Appletalk section. Enable the protocol and enter the Appletalk Zone. Click Save Do not close the Properties dialog. Continue with the next section, Set Print Services. GL-1020 Administrator’s Guide...
Page 160: Configuring Lpr/Lpd Printing
Sample Print Services page Scroll to the Mac Printing section and select from the Enable drop-down list. In the Printer Name field, enter the name for the GL-1020 controller. By default, the Printer Name is , where GL<MAC Address> MAC Address is the actual Machine Access Code of the NIC installed in the GL-1020 controller.
Page 161: Prerequisites
Locally, using the printer’s LCD touch screen. Macintosh LPD Setup Launch your Web browser. Open TopAccess using the IP address of the GL-1020 controller you want to configure. (Refer to Opening TopAccess on page 71.) Note: You can find the IP address by using GL-DocMon.
Page 162 GL-1020 Administrator’s Guide...
Page 163: Completing Printer Setup For Mac Os X
Sample English.lproj folder created during Macintosh OS X update Note: For Classic mode support, you must have OS 9.1 installed on your Macintosh. Restart your system in Classic mode, then refer to the manual section MAC PPD. GL-1020 Administrator’s Guide...
Page 164 Place the TOSHIBA GL-1020 PPD file (used in OS 9.1) into the English.lproj folder. Sample English.lproj folder with TOSHIBA GL-1020 PPD file Use the Printer List in the OS X Print Center to complete the printer setup. The GL-1020 attaches either using AppleTalk or using LPD printing.
Page 165 AppleTalk Printing Select AppleTalk Select the Zone where the GL-1020 is located. Sample Printer List with AppleTalk option and zone selected Select the GL-1020 device. Click Once you add the controller, it will be available for use in OS Sample Printer List with GL-1020 device added...
Page 166 Printer List of Print Center. Sample Printer List with TOSHIBA GL-1020 Printer Model selected Once the LPR setup is complete, the dssc (TOSHIBA) device will be available for use. Sample Printer List indicating the GL-1020 (dssc) device is available GL-1020 Administrator’s Guide...
Page 167: Installing Client Software
The final step in enabling network printing is to install the client software and drivers on client workstations. Because end-users typically perform these steps, this chapter provides only a brief overview of these procedures. For detailed instructions, please refer to the GL-1020 Operator’s Guide (Basic). GL-1020 Administrator’s Guide...
Page 168: Installing Windows Software
GL-DocMon cannot locate or interrogate the controller if it has been set up as a NetWare NDPS printer or NPRINTER. End users must install a GL-1020 printer driver and map it to the GL-1020 controller in order to access it using GL-DocMon.
Page 169: Client Setup
® Close all Windows applications before installing the new software. If an old version of TOSHIBA client software is installed, right-click the document monitoring application icon in the system tray, then choose from the short-cut menu. Exit Client Setup Insert the TOSHIBA e-STUDIO GL-1020 Client CD-ROM into the workstation’s CD-ROM drive.
Page 170: Uninstalling Client Software
Uninstalling Client Software If open, close the GL-DocMon application. Insert the TOSHIBA e-STUDIO GL-1020 Client CD-ROM into the CD-ROM drive. If Auto-Run is enabled, the InstallShield Setup Wizard starts automatically. Otherwise, choose from the Start Menu and then locate the Setup.exe file on the CD-ROM.
Page 171: Installing Gl-1020 Windows Printer Drivers
Operator’s Guide (Basic). Enabling LPR/LPD Printing To set up a client workstation for LPR printing: Install Microsoft TCP/IP Printing Services software. Add a LPR Port and map it to the GL-1020 controller using the Microsoft Add Printer wizard. GL-1020 Administrator’s Guide...
Page 172: Enabling Ipp Printing
To use LPR/LPD printing, also enable LPD printing from TopAccess. Prerequisites If the TOSHIBA PPD file is not in compressed format, go to step 4. Otherwise, continue with step 2. Drag the PPD Stuffit file, TOSHIBA_GL-1020.sit from the TOSHIBA e-STUDIO GL-1020 Client CD-ROM to the client workstation’s desktop.
Page 173 To extract the Macintosh PPD file, you must have the Stuffit utility on the client system. Select and drag the TOSHIBA_GL-1020 file to the Printer Descriptions folder. Enable Macintosh LPR printing or Macintosh Appletalk printing. Both methods are described in detail in the GL-1020 Operator’s Guide (Basic). GL-1020 Administrator’s Guide...
Page 174 PART 3 MANAGING THE SYSTEM GL-1020 Administrator’s Guide...
Page 175: Managing Operations
MANAGING OPERATIONS This chapter explains how to create department codes and enforce their use; how to view, reset and export department counters; and how to filter, sort, export and delete entries in the job and message logs. GL-1020 Administrator’s Guide...
Page 176: Managing Print Jobs
All Jobs is the default page. Sample Print Jobs page The Print Jobs page displays links to these job types: Private Jobs Proof Jobs Scheduled Jobs TopAccessComposer Jobs Invalid Jobs - submitted with an invalid department code GL-1020 Administrator’s Guide...
Page 177 To sort the results, click a heading. The page refreshes and a small triangle on the column heading indicates the sort sequence. The direction of the triangle indicates ascending or descending order. The default sort order is ascending. GL-1020 Administrator’s Guide...
Page 178: Deleting Jobs From The Queue
You can change the copy count and release the job or you can release the job without changing the count. Click to release the job to printing. Release After you release the job, you may monitor its status using the Current Jobs list. GL-1020 Administrator’s Guide...
Page 179: Releasing Proof And Scheduled Jobs
For information about how to reset job counters, see Resetting Scan Counters on page 186. For backing up, restoring and deleting files, refer to Maintenance Functions on page 219. GL-1020 Administrator’s Guide...
Page 180: Creating And Using Department Codes
Enable Click Save Creating the Master Department Code You create department codes from the copier’s control panel or by using TopAccess. The first department code must be created through the copier’s control panel. It becomes the master GL-1020 Administrator’s Guide...
Page 181: Creating Additional Department Codes
Both the department code feature and the enforcement option are enabled. Department Code Feature is Disabled In this case: The controller ignores any department codes submitted with a print job and does not prompt you to enter the code. This goes GL-1020 Administrator’s Guide...
Page 182: Only The Department Code Feature Is Enabled
Invalid Department Codes In TopAccess, if you enter an invalid department code you are prompted to enter a valid code. In the printer drivers, if you supply an invalid department code, the system increments the UNDEFINED department counter. GL-1020 Administrator’s Guide...
Page 183: Both Department Code And Enforcement Are Enabled
If the code is invalid, the controller processes the TopAccessComposer portion of the job normally and stores the document in TopAccessComposer. It treats the Print portion of the job as an IDC job. GL-1020 Administrator’s Guide...
Page 184: Managing Counters
Only administrators can reset the scan counters. Viewing Job Statistics The Counters page shows job statistics by department and for all departments. You must enter a valid department code to access this information. GL-1020 Administrator’s Guide...
Page 185: Resetting Department And Job Counters
To save department or job type counters in a format that can be used for reporting, follow these steps: Click the tab. Counters Click the Copy/Print submenu to export copy or print counters or the Scan submenu to export scan counts. Type the master department code and click Enter GL-1020 Administrator’s Guide...
Page 186: Resetting Scan Counters
TopAccess displays the scan counters for each template group. To reset the scan counter of a template group, check the checkbox adjacent the group or click the heading button to select all the template groups. Click Reset Counter GL-1020 Administrator’s Guide...
Page 187: Managing Message And Job Logs
This page displays all the jobs in the print queue. You set the total number of items displayed on the tab. Preferences The Log Total Number indicates the number of items in the log file. To view scan or message logs, click the appropriate links. GL-1020 Administrator’s Guide...
Page 188: Updating And Clearing Logs
For example on a message log, clicking displays Time messages in the order they occurred. Updating and Clearing Logs To update a log, click Refresh To clear the a log, click Clear Log GL-1020 Administrator’s Guide...
Page 189: Exporting Logs
File Name Note: If you experience any problems, use the filename link to download the exported file. Right-click the filename link, and select “Save Target As...” (Internet Explorer) or “Save Link As...” (Netscape Navigator) from the drop-down menu. GL-1020 Administrator’s Guide...
Page 190: Creating Custom Tabs
As an administrator, click the tab and select the Administration Device subtab. Click the Printer sub menu and scroll down to the bottom of the page. Device tab page Click Custom Tab TopAccess displays the Custom Tab Settings dialog box. GL-1020 Administrator’s Guide...
Page 191 Enter a name for the tabbed paper in the box. Tab Paper Name Select the paper size, number of tabs per bank (1-100), margin and other measurements. You can change the unit of measure from inches to millimeters and vice versa. Click Save GL-1020 Administrator’s Guide...
Page 192: Managing The Address Book
This chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups. It also covers sorting the address book contents, searching the address book, and importing and exporting address book data. GL-1020 Administrator’s Guide...
Page 193: Managing The Address Book
Reset add another address. Adding or Editing a Group On the tab, click the Address Book submenu. Administration The Address Book Contacts List page opens. Click the link. Groups The Group Properties page opens. GL-1020 Administrator’s Guide...
Page 194: Deleting A Contact Or Group
Searching the Address Book On the tab, click the Address Book submenu. Administration The Address Book Contacts List page opens. Click The Contact Properties page opens. Click Search The Search Contact page opens. Specify the criteria for the search. GL-1020 Administrator’s Guide...
Page 195: Importing And Exporting Address Book Data
If exporting, click the link and define the output File Name file name. Configuring Directory Services To use other Lightweight Director Access Protocol (LDAP) directory services available on your network, configure the service by following these steps: GL-1020 Administrator’s Guide...
Page 196: Using The Address Book With Scan Templates
Accessing the Address Book From the Template Properties - Agent Settings page, click the Scan Agents drop-down arrow and select the scan agent for the template (Send to Email or Send to iFax). Sample Template Properties page Click Select GL-1020 Administrator’s Guide...
Page 197: Choosing Recipients From The Address Book
Sample address book page Select a group list to display the members of that list. All User—displays all users in the address book. No Group User—displays only users who do not belong to a group. Group—displays the predefined group. GL-1020 Administrator’s Guide...
Page 198: Creating New Recipients For Templates
The Add Address dialog box opens. Sample Add Address dialog box Type in the last name, first name and required email address. Click TopAccess adds the recipient to the distribution list. Repeat these steps until you complete your recipient list. GL-1020 Administrator’s Guide...
Page 199: Managing Scan Operations
This chapter explains how to set up and maintain public templates, and how to manage scan jobs. For information on creating and modifying private templates, and on scanning and retrieving data, refer to the Scan Operator’s Guide which is in .pdf format on the Scanner Client CD-ROM. GL-1020 Administrator’s Guide...
Page 200: Setting Up Templates
Alternatively, you can create private groups and templates on behalf of end users. To create public templates, first log on as an administrator. Refer Log in as the Administrator on page 74 for instructions. GL-1020 Administrator’s Guide...
Page 201: Public Groups And Templates
For more detail on the individual fields and options, see Template Page on page 210. On the tab, click the Templates submenu. Scan The Templates page opens, listing all the templates defined for a selected group. By default, this is the public group. Click GL-1020 Administrator’s Guide...
Page 202: Editing Public Templates
Scan If necessary, open the list box and select the public Group group. Select the template you want to modify. Click Edit If the template is password-protected, the Password popup appears. Enter the template’s password and click GL-1020 Administrator’s Guide...
Page 203: Setting Or Changing Passwords For Public Templates
You can delete multiple templates in one operation provided they aren’t password protected (don’t have a padlock icon). The Delete button on the Templates page is grayed out until you select at least one template. You must delete password-protected templates one at a time. GL-1020 Administrator’s Guide...
Page 204: Editing Public Group Information
Creating Private Groups and Private Templates Although end users can create their own private groups and templates, they may prefer that you do this on their behalf. For details, see the Operator’s Guide (Basic) or the TopAccess online Help. GL-1020 Administrator’s Guide...
Page 205: Managing Scan Jobs
TopAccess Current Scan Jobs page To sort the current jobs list so that a particular job is easier to find, click the appropriate table heading. The page refreshes to display the information in the order you requested. GL-1020 Administrator’s Guide...
Page 206: Viewing The Scan Jobs Log
For information about how to reset scan counters, see Resetting Scan Counters on page 186. GL-1020 Administrator’s Guide...
Page 207 For backing up, restoring and deleting files, refer to Maintenance Functions on page 219. GL-1020 Administrator’s Guide...
Page 208: Deleting Scan Files
A confirmation message appears. Click to proceed or to leave the folders unchanged. Cancel The Reboot page is displayed and the controller will reboot. After rebooting, the folders are deleted. GL-1020 Administrator’s Guide...
Page 209: Templates Pages
To sort by agent, click the Agent heading. Controls To create, edit or delete public templates, you must be logged in as an administrator. If you are using TopAccess in end-user mode, GL-1020 Administrator’s Guide...
Page 210: New Template Page
Template Group—displays the group name selected on the Templates list page. To select a different group, click Cancel return to the Templates list page. To create a group, click to open the New Template Group popup. Group GL-1020 Administrator’s Guide...
Page 211 A specific size if this template applies to documents that are always on the same size paper. Send email—optionally check one or both of these boxes to receive notification by email. The Email Address box is enabled. Email Address—enter your email address (up to 90 characters). GL-1020 Administrator’s Guide...
Page 212 File Name—enter a name for the scanned file. File Format—click the down arrow and choose from Single Page TIFF (G4), MultiPage TIFF (G4), or PDF. Send to Email This transfer agent sends scanned files as email attachments to specified recipients. GL-1020 Administrator’s Guide...
Page 213 Private folder, a new folder with the same name will be created under the user’s home folder. For example, Private\Toshibauser \Toshibauser. If the folder name is left blank, no folder will be created and the scanned files will be GL-1020 Administrator’s Guide...
Page 214 File Format—open the list box and choose from Single Page TIFF (G4), MultiPage TIFF (G4), or PDF. Overwrite—check this box if you want the scanned file to overwrite any file of the same name in the destination folder. GL-1020 Administrator’s Guide...
Page 215: Addresses Popup
Checkmark—check the boxes in this column to select template groups. Padlock—a padlock icon in this column means the template group is password protected. If you try to edit or delete the group, the Group Password popup appears. Group Name—displays the name of each template group. GL-1020 Administrator’s Guide...
Page 216: New Template Group
(up to 90 characters). Padlock symbol—optionally, check Password protect this group enable the Password and Confirm Password fields. Password—enter a password for the template (5 digits displayed as asterisks). Confirm Password—enter the password again. GL-1020 Administrator’s Guide...
Page 217 GL-1020 Administrator’s Guide...
Page 218: Maintaining The System
MAINTAINING THE SYSTEM This chapter details procedures for maintaining the e-STUDIO550- 810 Electronic Document Processing System. It covers backing up and restoring files, deleting files stored on the controller, and updating the controller software. GL-1020 Administrator’s Guide...
Page 219: Maintenance Functions
“An old backup file exists in the controller. Do you want to replace it?” Click to delete the previous backup file and create a new backup file. Click to use the previous backup file as it is. Cancel GL-1020 Administrator’s Guide...
Page 220: Restoring Files
Administration Click the link. Restore Type the name(s) of the previously saved file(s) or click to locate the file(s). Browse Click to restore the file(s). Upload The Restore screen displays the backup file information. Click Continue Cancel GL-1020 Administrator’s Guide...
Page 221: Deleting Files Stored On The Controller
“Shared File” and “TWAIN” for scan data. To delete files in a specified folder, check the checkbox adjacent to the folder name. Or, click the heading button to select all file folders Click Delete Files GL-1020 Administrator’s Guide...
Page 222 TopAccess displays, “Are you sure to delete these data? This will reboot the controller” Click to proceed or to end the procedure. Cancel TopAccess displays the Reboot page and the controller reboots. GL-1020 Administrator’s Guide...
Page 223 PART 4 TROUBLESHOOTING N ET W ORK PRINTING GL-1020 Administrator’s Guide...
Page 224: Troubleshooting Overview
Checklists provided in this chapter help you to identify the subsystem most likely to be responsible for the error condition. GL-1020 Administrator’s Guide...
Page 225: Network Connectivity Problems
Some common network configuration options are shown below, with the steps required to configure a GL-1020 controller in each. If you perform all the steps in the applicable checklist and still cannot print satisfactorily to the GL-1020 controller, contact your TOSHIBA authorized dealer for further assistance.
Page 226 4 If you are setting up IPP LPR/LPD Next Step printing, are the port Printing ↓ configuration and URL page 150. correct? → 5 Can you see the GL-1020 in Cannot See Next Step ® GL-1020 Device Windows Network ↓ Neighborhood? on page 256.
Page 227 Print Server Setup page 135, or Setting up the GL-1020 as an NDPS Object page 140. → GL-1020 5 Was the GL-1020 printer Next Step driver correctly installed? Operator’s Guide ↓ (Basic). → Driver Mapped to 6 Is the driver’s port name...
Page 228 Next Step and set up the GL-1020 print on page 155. ↓ queue? → Set up Unix 4 Can you print to the GL-1020 Next Step using LPD as root? access for the ↓ GL-1020 to enable other users to print from the Bourne shell.
Page 229: Cannot Discover Device
GL-1020 devices are discovered automatically using SNMP. When GL-DocMon cannot automatically discover an installed GL-1020 controller over the network, the most likely cause is limitations of the protocols on the supporting workstations. In some cases, you need to add or update network components.
Page 230 TOSHIBA authorized dealer for further assistance. Troubleshooting Checklist Device Discovery Instructions, Possible Cause Check Go To... → Networking 1 Confirm that the protocol suite See the vendor’s Next Step installed on the client workstation (protocol) Web site for ↓...
Page 231: Cannot Ping Gl-1020 Device
CANNOT PING GL-1020 DEVICE Problem Description If the GL-1020 controller does not respond when you ping it, there is a problem either with the network configuration or with GL-1020 operation. The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it.
Page 232 Are Contact your the TCP/IP settings correct? TOSHIBA authorized dealer for support. 4 Try to ping the GL-1020 again. Next Step Did the GL-1020 respond to the ↓ ping? → Different and...
Page 233: Cannot Print From Client
After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client workstation to your TOSHIBA Network Document Processing System. This problem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client setup or driver properties.
Page 234 GL-1020 Please Wait” or “Shut-down in Progress, Please Wait” Message Appears page 239. Network Error → The GL-1020 is not Cannot Print To 4 Can you print jobs from other Next Step client workstations? properly configured GL-1020 Device ↓...
Page 235: Job Not Listed In Current Jobs
JOB NOT LISTED IN CURRENT JOBS Problem Description If a job submitted to the GL-1020 controller does not appear in the current jobs queue, visible from TopAccess, GL-DocMon, or the copier’s control panel, the most likely causes are a network issue or a client software installation and configuration error.
Page 236 130. correct? 7 Reboot the controller and restart Rebooting the the copier for any changes to Controller take effect. Resubmit the job and page 56. check the Current Jobs queue. Does the job appear in the list? GL-1020 Administrator’s Guide...
Page 237: Troubleshooting Hardware Errors
If you determine it is related to copier operation, refer to your TOSHIBA Toshiba Operator’s Manual for Copying Functions. This chapter also covers using the administration utility, TopAccess, to diagnose and resolve hardware-related errors. For more information about resolving error messages displayed on the GL-1020 Administrator’s Guide...
Page 238 LCD Touch Screen, refer to the TOSHIBA Toshiba Operator’s Manual for Copying Functions or the LCD online Help. GL-1020 Administrator’s Guide...
Page 239: Common Errors
However, doing so can corrupt the GL-1020 controller’s software or its hard disk. Often, the message simply indicates unsynchronized communication between the copier and the GL-1020, which is easy to resolve. Other times, the message results from damaged hardware or corrupt software. GL-1020 Administrator’s Guide...
Page 240: Device Name Does Not Default
Device Name Does Not Default Problem Description The first time the GL-1020 is powered on, it “detects” the MAC address of the installed NIC, from which it derives the default device name, GL<MACaddress>. However, if you have reason to...
Page 241: Print Jobs Not Output From Copier
The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for further assistance. GL-1020 Administrator’s Guide...
Page 242: Device Status Indicators
The Device Summary window includes a copier icon, which displays visual Device Status Indicators in the event of a copier malfunction. For information on resolving these error conditions, refer to your TOSHIBA Operator’s Manual for Copying Functions. Paper Jam Paper Jam icon GL-1020 Administrator’s Guide...
Page 243 The Open Door error icon varies depending on which copier door is open. Open Cassette Cassette Open icon The Open Cassette error icon depicts which cassette is open: upper, middle, or lower. You must close the specified cassette to resume printing and copying functions. GL-1020 Administrator’s Guide...
Page 244 If Auto-select options are configured, printing and copying may continue by drawing paper from a different cassette. Refer to the TopAccess online Help for instructions on setting up Auto-Select mode. GL-1020 Administrator’s Guide...
Page 245: Error Messages
The Add Staples error icon indicates you need to add staples to the finisher. Service Calls The Service Call error icon indicates that a call for service is needed. Contact your TOSHIBA authorized dealer for support. Service Call icon ERROR MESSAGES TopAccess Logged Error Messages...
Page 246 Add toner (Press HELP) Add toner Add toner. Call for service Call for service Call for service. Contact your TOSHIBA authorized dealer for support. Cannot staple this size Cannot staple this Do not choose staple for this size of size paper.
Page 247 Service recommended for Service Service recommended for IQC. recommended for Contact your TOSHIBA authorized dealer for support. Set key copy counter Set key copy counter Set key copy counter. Set staple cartridge Set staple cartridge Set the staple cartridge.
Page 248 The following messages may appear in the Status column of the Jobs Log. The table indicates the probable cause and the action you can take to resolve the error. If the error condition persists, contact your TOSHIBA authorized dealer for support. Jobs Log Status Messages Message...
Page 249 Load Paper (B5) according to the Unserviceable, Paper Not instructions on the copier’s control Loaded (B5) panel LCD. Out of paper. Load Paper (COMPUTER) Unserviceable, Paper Not according to the instructions on Loaded (COMPUTER) the copier’s control panel LCD. GL-1020 Administrator’s Guide...
Page 250 Load Paper according to the Unserviceable, Paper Out instructions on the copier’s control panel LCD. Conflicting or Review the print properties Unserviceable, PJL Error incorrect driver selected for the job. For more settings. information, refer to Troubleshooting Output Errors page 280. GL-1020 Administrator’s Guide...
Page 251: Scan-Related Error Messages
Scan kit Internal Error Restart the controller. If the controller is not restored, recover (SK1) the HDD. Refer to the GL-1020 Operator’s Guide (Basic). If the controller is still not restored, contact your TOSHIBA authorized dealer for support. Scan kit Internal Error Restart the controller.
Page 252 Scan Kit Internal Error Restart the controller. If the controller is not restored, recover (SK3) the HDD. Refer to the GL-1020 Operator’s Guide (Basic). If the controller is still not restored, contact your TOSHIBA authorized dealer for support. Scan Kit Internal Error...
Page 253: Led Indicators
Corrective Action Use the e-STUDIO GL-1020 Recovery CD-ROM to restore the required GL-1020 system files. Refer to the field service guide for instructions. OS Update Does Not Boot Off CD Problem Description...
Page 254: Incompatible Os Message
GL-1020 software. Anything from features becoming unavailable to complete system seizure could indicate that this is the problem. Corrective Action If you suspect this is the case, contact your TOSHIBA authorized dealer for further assistance. GL-1020 Administrator’s Guide...
Page 255: Troubleshooting Network Errors
This chapter describes the most common network configuration problems and provides steps to resolving them. If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized dealer for further assistance. GL-1020 Administrator’s Guide...
Page 256: Cannot See Gl-1020 Device
CANNOT SEE GL-1020 DEVICE Problem Description After installing and configuring the GL-1020 controller, you cannot see it on the network. This could be the result of controller problems, but is more likely to be caused by network configuration errors. The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it.
Page 257 → Faulty or missing NIC 5 Check link LED activity on the Contact your Next Step hub and/or NIC of the GL-1020 or network cable TOSHIBA ↓ and the client machine. Do the authorized dealer hardware components appear for support.
Page 258: Cannot Print To Gl-1020 Device
CANNOT PRINT TO GL-1020 DEVICE Problem Description You are unable to print to the GL-1020 controller. Using the Troubleshooting checklist, Cannot Print from Client on page 233, you have narrowed the problem down to a network-related issue.
Page 259: Unknown Gl-1020 Network Settings
6 Have you checked the GL-1020’s Configuring Next Step gateway and subnet settings to unreachable TCP/IP Protocol ↓ make sure the GL-1020 is part of network segment Settings the same network Gateway as page 44. the client from which you are trying to print? →...
Page 260 Access the protocol and device settings from the copier’s control panel. Refer to Modifying Protocol Settings using the Control Panel on page 42. Use the embedded web-based administration utility, TopAccess, to view current network settings. Refer to the TopAccess Help for instructions. GL-1020 Administrator’s Guide...
Page 261: Troubleshooting Client Errors
Any problem that arises when using TOSHIBA GL-1020 client software, including GL-DocMon Help system or any of the TOSHIBA print or scan drivers falls under the category of a client error. A subset of client errors, those relating to jobs that are printed in unexpected or unintended ways, are classified as output errors, and are covered in the next chapter.
Page 262: General Software Error Conditions
) to exit all open applications. Ctrl Delete Restart the computer. If the problem persists, contact your TOSHIBA authorized dealer for support. Have the following information available when you call: Operating system, type and version. Software in use at the time of the failure.
Page 263: Invalid File Handle
When you are trying to install client software, an error message indicates that you are trying to install a .dll that another program has already opened. Corrective Action Close all applications before installing any TOSHIBA client software. Invalid IDS Code Problem Description ®...
Page 264 Corrective Action Restore the software from a reliable backup source or from the original distribution CD-ROM. GL-1020 Administrator’s Guide...
Page 265: Topaccess Error Conditions
“unserviceable” if the controller does not support the features selected for the job. This most often occurs when a non- TOSHIBA driver is used to submit a job to the controller. For example, it is possible to select an HP LaserJet driver in a ®...
Page 266 For instructions on installing TOSHIBA client software, refer to the GL-1020 Operator’s Guide (Basic). Make sure that the driver’s network port is mapped to the correct controller. For more details, refer to the GL-1020 Operator’s Guide (Basic) GL-1020 Administrator’s Guide...
Page 267: Gl-Docmon Error Conditions
The network connection between the client and the controller has been broken. The GL-1020 IP or IPX Address has changed and the client is still using the old address. The GL-1020 is currently rebooting. The SNMP agent on the GL-1020 is not functioning properly or has stopped functioning.
Page 268 ‘ping’ to that IP address to see if the GL-1020 responds. In the unlikely event that the GL-1020 does not return a response to the ‘ping’ command, reboot the GL-1020 from the front panel of the copier.
Page 269: Cannot View Job In Gl-Docmon Print Queue
Cannot View Job in GL-DocMon Print Queue Problem Description After submitting a job to print, there are several reasons why you may not see the job in the print queue: Wrong device selected. GL-1020 Administrator’s Guide...
Page 270: Cannot Interpret Gl-Docmon Messages/Warnings/Errors
The device status indicates the current state of the copier to which print jobs are being submitted. Corrective Action For an explanation of device status messages, refer to the GL-DocMon online Help topic titled, Interpreting Device Messages, Warnings and Errors. GL-1020 Administrator’s Guide...
Page 271: Gl-Docmon Error Messages
(requesting services it doesn’t provide) are coming from a non-TOSHIBA driver. Corrective Action Use only TOSHIBA printer drivers, PPD file (Macintosh), and Unix filters to print to the GL-1020. For instructions on installing TOSHIBA client software, refer to Installing Client Software on page 167.
Page 272: Printer Door Is Open
An error has occurred on the copier. Go to the copier’s control panel to see what type of error has occurred. For more details on resolving the error, refer to the Toshiba Operator’s Manual for Copying Functions or consult your network administrator.
Page 273: Printer Driver Installation Error Messages
Have Disk Printer list. Corrective Action Cancel the Add Printer Wizard. Double-click from the Printers folder, but when Add Printer prompted to locate the driver, click Have Disk Browse to the subdirectory that contains the appropriate *.inf file. GL-1020 Administrator’s Guide...
Page 274: Location Does Not Contain Information About Your Hardware
Corrective Action Delete the driver and either reinstall it from the distribution CD- ROM or download it from the GL-1020 controller. Refer to the GL-1020 Operator’s Guide (Basic). PRINTER DRIVER GENERAL ERRORS Driver Mapped to Wrong Port...
Page 275: Command Line Options Not Processed By Gl-1020
Command Line Options Not Processed by GL-1020 Problem Description All print options are sent to the GL-1020 at the start of the print job. If the print file already contains print commands, they override the command line options you set. For example, if the...
Page 276: Cannot Remember Document Password
If not, turn it on. Connect to the controller via TopAccess. If you cannot connect, reboot the controller. If it still fails, check the printer driver port assignment and make sure it is correct. GL-1020 Administrator’s Guide...
Page 277: Twain Driver Errors
Then try entering the controller’s machine name directly in “Machine Name”. Cannot Access TWAIN Folder Problem Description: ® Cannot access the \\GL-1020\GL_TWAIN folder from Windows Explorer. Corrective Action: This network folder contains Scan to TWAIN documents and can be accessed only using the GL-TWAIN Driver.
Page 278: B/W Image Reversed
If the group password changes, the corresponding TWAIN folder password changes also. Document passwords remain the same as the template password when the document is scanned originally, even if the template password changes subsequently. GL-1020 Administrator’s Guide...
Page 279 GL-1020 Administrator’s Guide...
Page 280: Troubleshooting Output Errors
It also suggests ways to resolve or work around the limitation to achieve the desired output effects. If the problem you are experiencing is not discussed in this chapter, or continues to persist after following the suggested steps, contact TOSHIBA authorized dealer for further assistance. GL-1020 Administrator’s Guide...
Page 281: Job Submitted But Never Printed
JOB SUBMITTED BUT NEVER PRINTED Problem Description There are many reasons why a job sent to the GL-1020 controller may not print, several of which relate to hardware or network problems. However, if you have been able to print successfully on...
Page 282: Error Message Printed Instead Of Job
STAPLING ERRORS Documents Stapled in Wrong Order Problem Description When you select the stapling option from the GL-1020 printer driver, it automatically enables the driver’s collate option. If is selected in the application’s print dialog as well, which Collate is the default for many applications, erratic and unexpected output can result.
Page 283: Multiple Copies Stapled Together
This condition causes a myriad of erratic and unexpected results. Corrective Action When printing to the GL-1020 controller, use the application settings to specify print options, including the copy count. Only use the printer driver’s settings to support features the application does not provide.
Page 284: All Copies Of Proof Print Job Printed Together
Image Overlay file. However, make sure that the resolution set for the overlay file is the same as the resolution set for the documents on which it will be printed. Refer to the GL-1020 Operator’s Guide (Basic) for instructions on creating and using Image Overlays.
Page 285: Image Overlay File Deleted
Refer to the following diagrams for directions: Loading orientation Loading orientation for single-sided printing for double-sided printing Loading letterhead in the Large Capacity Feeder For single-sided printing from the LCF, load the paper face up as shown. GL-1020 Administrator’s Guide...
Page 286: Problems With Banner Pages
Manually insert the correct media type at the copier. Banner Page Listed as Separate Job in Queue Problem Description When you view the jobs queues from the copier’s LCD touch screen, two separate jobs are listed for one job sent. GL-1020 Administrator’s Guide...
Page 287: Partial, Blank, Or Blurry Pages
PostScript print jobs, as the driver creates independent information for each page to assure integrity of the printed document. Corrective Action From the GL-1020 driver’s PostScript properties sheet, enable the Use Adobe Document Structuring Convention option. GL-1020 Administrator’s Guide...
Page 288: Wrong Fonts Print
Help for more information. Truncated Output Problem Description When printing a PostScript file from a Macintosh to the GL-1020 via a Novell queue, the output is truncated or is not printed at all. This may result if binary communications is enabled for the spooler.
Page 289: Booklet Prints On Wrong Size Paper
Corrective Action Remember that application settings almost always override driver settings. As a general rule, set the application properties to achieve the desired effect. Set driver properties only for those features the application does not support. GL-1020 Administrator’s Guide...
Page 290 PART 5 REFERENCE GL-1020 Administrator’s Guide...
Page 291: Reference
REFERENCE The information that follows is organized for ease of reference. It includes descriptions of the fields on each page of TopAccess, and a glossary defining the terms used in this guide. GL-1020 Administrator’s Guide...
Page 292: Parts Of A Topaccess Page
Tabs that provide access to the main pages Sub menu bar The body area contains the features and settings that control the system. The button updates the page with current Refresh information. The footer area contains: Link to install software GL-1020 Administrator’s Guide...
Page 293: Administration Tab
SNMP), Date and Time, Properties (including Location, Contact Information, Service Phone Number, Administrative Message and Administrator's Password). Copier—provides access to Copier Settings. Printer—provides access to Print Settings, Internet Fax Output (Duplex and Tray settings). Version—displays version information about the controller. GL-1020 Administrator’s Guide...
Page 294: Setup
Scan Msg—displays the status of each scan job. In addition to including error and warning messages, this page can display additional information about the job. Address Book This page provides access to: Contacts Groups Directory Services Import—import an address book Export—export an address book GL-1020 Administrator’s Guide...
Page 295: Maintenance
This page provides access to: Notification Settings General Notification Events Scan Notification Events Note: You must log in as the system administrator to configure these settings. Other users do not have access to the tab. Administration COUNTERS TAB Sample Counters page GL-1020 Administrator’s Guide...
Page 296: Device Tab
Warnings indicate conditions that do not require immediate attention, but may affect normal operation, such as out of paper or low toner. Errors are shown in red and warnings in yellow. GL-1020 Administrator’s Guide...
Page 297: Preferences Tab
Note: The administrator login timeout is only visible if you are logged in as the administrator. GL-1020 Administrator’s Guide...
Page 298: Print Jobs Tab
Scheduled—displays print jobs that the controller will run at a later date and time. TopAccessComposer—displays jobs that will be stored on the controller for further processing. Invalid—displays jobs put on hold by the controller because the department code is incorrect. All—displays all jobs in all queues GL-1020 Administrator’s Guide...
Page 299: Actions
Type of Job—current, Private, Proof, etc. Actions The check mark column allows you to take action on multiple jobs at the same time. Clicking the check-all button at the top of the column either selects or deselects all jobs. GL-1020 Administrator’s Guide...
Page 300: Scan Tab
Templates allows you to create, edit and delete scan templates and template groups. Job Types The job types are: Current—displays a list of the current jobs in the scan queue. Job Log Message Log GL-1020 Administrator’s Guide...
Page 301: Job Information
Status—is the current status of the scan job. Pages—is the number of pages in the scan. Time—is the time the job was scanned. Detail Status—shows additional information about the job. Actions Administrators and end users can delete jobs. Deleting Scan Jobs GL-1020 Administrator’s Guide...
Page 302: Glossary Of Terms
(standard equipment). Auto-Document Feeder. An accessory that allows a document to be fed or scanned without user intervention. Ad Hoc A type of wireless network in which two or more clients communicate in peer-to-peer mode. GL-1020 Administrator’s Guide...
Page 303 Booklet mode was previously known as magazine sort. The GL-1020 supports two kinds of Booklet mode: left to right read mode and right to left read mode.
Page 304 Definition Current Jobs The list of all print and copy jobs currently queued to the selected GL-1020 controller. You can view it using either the TopAccess or the GL-DocMon application. Data Rate In wireless networking, the rate at which data packets are transmitted to or received from the access point.
Page 305 In order for the different nodes within a network to communicate, the same frame type must be setup for each. Gateway address The IP address of the router that the GL-1020 controller uses to access devices on other subnets. GL-1020 Administrator’s Guide...
Page 306 Definition of Common Terms Term Definition GL-1020 The TOSHIBA controller used to connect digital copiers to a network. Also referred to as the device or printer. Group sort Sorting multi-page, multi-copy output into sets or groups. For example, if a 3-page original document is sorted into five sets, the output is five copies of page 1, five copies of page 2, then five copies of page 3.
Page 307 Jobs Log A file that contains a historical record of the jobs submitted to the GL-1020 controller. The information for each job includes the document name, size, date and time stamp, and status. You can filter the Jobs Log to list only the details for specific types of jobs.
Page 308 “plug in and print” paradigm. NDPS Gateway In order for non NDPS-aware printers, such as the GL-1020, to operate within the NDPS model, a proprietary “gateway” must be installed and configured on the network. The TOSHIBA NDPS Gateway is distributed on the e-STUDIO GL-1020 Admin’s Client...
Page 309 Printing from a client workstation running a Macintosh, Unix or ® Windows operating system to the GL-1020 controller, with the output produced on the connected TOSHIBA digital copier. Network File System. A Unix networking protocol that allows files and printers to be shared across the network.
Page 310 GL-1020 Client CD-ROM. They permit printing to the GL-1020 controller. Printing mode Defines the way the print job is processed by the GL-1020 controller: as a Normal job, Private Print job, Proof Print job, or Scheduled Print job. Print profile A set of user-defined properties that are saved locally so that complex documents can be configured quickly and easily.
Page 311 GL-1020 printer driver. For example, using DOS commands to print directly to the local port, or using a different type of driver, such as a HP driver, to print to a GL-1020 controller. Recoverable error An error condition that simply requires user intervention to resolve, for example, paper out or paper jam.
Page 312 Printing on only one side of a piece of paper. See also Duplex. SMTP Simple Mail Transfer Protocol. A protocol used for delivering email to a server. Another protocol, usually POP3, must be used to access and read the messages. GL-1020 Administrator’s Guide...
Page 313 IBM (IEEE 802.5). Token Ring is more deterministic than Ethernet. It ensures that all users get regular turns at transmitting their data. With Ethernet, users compete to get onto the network. Tray The location on the copier where a print job is output. GL-1020 Administrator’s Guide...
Page 314 Wi-Fi Wireless Fidelity. The brand name of the IEEE 802.11b standard for wireless networking. WINS ® Windows Internet Naming Service. A method of associating a computer’s host name with its address. GL-1020 Administrator’s Guide...
Page 315 Access points connected to an Ethernet hub or server transmit over a radius of several hundred feet, enabling users to roam from one access point to another without dropping the connection. GL-1020 Administrator’s Guide...
Page 316: Index
74 installing 117 setting communication status 292 network protocol properties 101, 126 Completed message 299 admintool 155 Config page Advertising name 144, 145 printing 55 Apple Talk Configuration file 156 settings 99 AppleShare support for 34 GL-1020 Administrator’s Guide...
Page 317 TopAccess error conditions 265 DHCP 32, 34 uploading software 117 default settings 36 Controller settings Digital Copier default 36 setting up 31 controlling GL-1020 operation 54 digital copier Copier control panel 39 setting up 31 directory services copier configuring 195...
Page 318 Import item on Address Book sub menu 294 Test print screen 55 importing touch keyboard screen 49 address book data 195 touch screen functions 32 Interface file 156 LCD touch screen Internet Explorer 16 navigating 39 Internet printing see also, IPP 16 GL-1020 Administrator’s Guide...
Page 319 Macintosh printing 48 Network page 97 default settings 37 Network Printer 131, 132 maintenance 219 Network settings default 36 Maintenance sub menu 295 managing jobs NIC 36, 160 Proof Print 63 Notification TopAccessComposer 64 sub menu 295 Novell 131 GL-1020 Administrator’s Guide...
Page 320 61 setting printer preferences 91 releasing 62 Preferences tab 297 viewing queue 61 Primary WINS Private printing 16 default settings 36 private templates print job creating 204 administration 179 Processing message 299 proof jobs releasing 179 GL-1020 Administrator’s Guide...
Page 321 SMB options 99 Windows® XP 69, 169 TCP/IP options 98 Restore item on Maintenance sub menu 295 toner save mode 95 restoring files 220 RS6000 70, 152 sam command 155 scan administration 206 counters, resetting 186 files, deleting 208 GL-1020 Administrator’s Guide...
Page 322 Windows 98 146 Sun Solaris 35, 70, 152 Windows Me 146 Windows NT 146 Windows NT® 4.0 tabbed paper and printing 190 requirements 69, 168 tabs 292 Windows® 2000 creating custom 190 requirements 69, 169 TAR file 153 GL-1020 Administrator’s Guide...
Page 323 Windows® 98 requirements 69, 168 Windows® ME requirements 69, 168 Windows® XP requirements 69, 169 WINS benefits of 34 setting up server 45 Wireless networking 15 Wireless on the Setup sub menu 294 Workgroup 149 naming 49 GL-1020 Administrator’s Guide...

Toshiba GL-1020 Administrator's Manual

Preface

1 Installation Overview

2 Modifying Controller Settings at the Control Panel

3 Modifying Controller Settings Remotely

Setting Printer Preferences

Configuring Network Protocol Properties

Configuring Wireless Network Protocol Properties

Setting up Network Print Services

Configuring Agent Settings

Setting up Email

Configuring Directory Services

Configuring Client Software

4 Wireless Networking

5 Setting up Novell Printing

6 Setting up Microsoft Printing

7 Setting up Unix Printing

8 Setting up Macintosh Printing

9 Installing Client Software

10 Managing Operations

11 Managing the Address Book

12 Managing Scan Operations

Quick Links

Troubleshooting

Related Manuals for Toshiba GL-1020

Summary of Contents for Toshiba GL-1020