Lexmark MS911 Service Manual page 90

2 x 500‑sheet tray 3 jam service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Step 2
Make sure that the tray 3 feed paper path, including the sensors, are free
of debris or dust.
Does the problem remain?
Step 3
Check the sensor (2 x 500‑sheet tray 3 feed).
Is it free of damage?
Step 4
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2 x 500-Sheet Tray Sensor Tests > Tray 3 feed
Does the sensor status change while toggling the sensor?
Step 5
a
Reseat the sensor cable.
b
Check the cable for damage, and replace if necessary.
Does the problem remain?
Step 6
Replace the sensor (2 x 500‑sheet tray 3 feed). See
transport assembly sensors removal" on page
Does the problem remain?
Step 7
Enter the Diagnostics menu, and then navigate to:
INPUT TRAY TESTS > Feed Tests > Tray 3
Does the leading edge of the paper reach the sensor (2 x 500‑sheet tray
3 paper feed)?
Step 8
Check the tray 3 feed, pick, and separator rollers for damage, and replace
if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
"2 x 500-sheet tray
379.
Diagnostic information
90
Yes No
Go to step 2. Go to step 7.
Go to step 3. The problem is solved.
Go to step 4. Go to step 6.
Go to step 13. Go to step 5.
Go to step 6. The problem is solved.
Go to step 7. The problem is solved.
Go to step 13. Go to step 8.
Go to step 9. The problem is solved.
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