Problems And Solutions; Feed Problems - Pitney Bowes DA300 Operating Manual

Troubleshooting
Problems and
Solutions

Feed Problems

6-2
Before calling our National Diagnostic Centre or your Pitney
Bowes Customer Service Representative, look for your problem
below. If you can solve the problem yourself, you will be able to
resume printing sooner.
Problem Intermittent Feed
Reason: Material prop not used.
Solution: The material prop adds a gentle slope to the
stack and helps feeding. If you're using the prop,
check the H-Block gap for proper separation.
Also make sure the wire frame is centred under
the material. See pages 3-8 and 3-12.)
Reason: Dirty feed rollers.
Solution: Clean the feed roller with denatured alcohol. DO
NOT use any other solvents or detergents. They
could damage the feed rollers.
Reason: Paper dust present (yellow or white residue),
blocking feed sensor.
Solution: Clean sensor with compressed air (see page 5-3).
Problem Multifeed (Feeds Doubles) or Skewing
Reason: Separators (H-blocks) not set correctly. Also feed
fence set incorrectly.
Solution: Adjust H-blocks to thickness of material. See
page 3-6. Check feed fence position.
See page 3-10.