Table of Contents
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6 • Troubleshooting
Problems and
Solutions
Feed Problems
6-2
Before calling our National Diagnostic Center or your Pitney
Bowes Customer Service Representative, look for your problem
below. If you can solve the problem yourself, you will be able to
resume printing sooner.
Problem
Intermittent Feed
Reason:
Feed ramp not used.
Solution:
The feed ramp adds a gentle slope to the stack
and helps feeding. If you're using the prop, check
the H-Block gap for proper separation. Also
make sure the wire frame is centered under the
material. See pages 3-9 and 3-13.)
Reason:
Dirty feed rollers.
Solution:
Clean the feed roller with denatured alcohol. DO
NOT use any other solvents or detergents. They
could damage the feed rollers.
Reason:
Paper dust present (yellow or white residue),
blocking feed sensor.
Solution:
Clean sensor with compressed air (see page 5-3).
Problem
Multifeed (Feeds Doubles) or Skewing
Reason:
Separators (H-blocks) not set correctly. Also
sliding fence set incorrectly.
Solution:
Adjust H-blocks to thickness of material. See
page 3-6. Check sliding fence position. See page
3-11.
Pitney Bowes W660/W680 Operator Guide
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