Pitney Bowes AddressRight DA70S Operator's Manual
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Pitney Bowes AddressRight DA70S Operator's Manual

Addressright da series printer
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See also: Service Manual
AddressRight
DA70S, DA75S
DA Series Printer
™

Operator Guide

US/International English Version

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Summary of Contents for Pitney Bowes AddressRight DA70S

  • Page 1: Operator Guide

    AddressRight ™ DA70S, DA75S DA Series Printer Operator Guide US/International English Version...
  • Page 2 The principle difference in these printers is that the DA75S is a color printer that uses both a black and color ink cartridge. The DA70S only uses a black ink cartridge. The photos and illustrations in this document are of the DA75S printer, but representative of each printer.
  • Page 3 Conforms to the Following: FCC Rules NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment.

  • Page 4: Table Of Contents

    Contact Information List USA Contacts ...iii Canada Contacts ...iii Other Country Contacts ... iv Chapter 1 - Introduction Welcome to the DA70S/DA75S Ink Jet Printer ...1-2 Using This Guide ...1-2 System Requirements ...1-2 Getting Help ...1-3 Online Help ... 1-3 Printer Options ...1-3...
  • Page 5 Chapter 3 - Printer Maintenance Preventive Maintenance ...3-2 Print Quality Problems ...3-2 Cleaning the Exit Rollers ...3-3 Cleaning the Sensor ...3-3 Cleaning the Printhead Shaft ...3-3 Cleaning the Floor Assembly and Top Cover ...3-4 Purging the Printhead ...3-4 Installing and Removing the Ink Jet Cartridges ...3-5 Installing the Ink Jet Cartridges (Color &...

  • Page 6: Contact Information List

    USA Contacts Product Name - DA70S or DA75S ▪ For frequently asked questions, go to: www.pb.com and click on Customer Support. ▪ To place requests for service or training, go to: www.pb.com and click on My Account. ▪ To order supplies and accessories, call the Supply Line 1.800.243.7824 or go to: www.pb.com and click on Online Store. ▪ To view and pay invoices online, go to: www.pb.com and click on My Account.

  • Page 7: Other Country Contacts

    Contact Information List Other Country Contacts Contact information is given in a separate publication supplied with the product. SV61665 Rev. C...
  • Page 8 The DA70S/DA75S printer is a versatile, easy-to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your printer. Welcome to the DA70S/DA75S Ink Jet Printer ...1-2 Using This Guide ...1-2...

  • Page 9: Welcome To The Da70S/Da75S Ink Jet Printer

    1 • Introduction Welcome to the DA70S/DA75S Ink Jet Printer The DA70S/DA75S ink jet printer is a desktop printer used to print addresses, graphics and other information, in color (DA75S only), on a wide range of material of various sizes, construction and composition.

  • Page 10: Getting Help

    Online Help The Print Driver for your printer has a built-in help system. To get to the driver, click on Properties from Windows print dialog box. Right- click on items in question for the "What's This" Help button.

  • Page 11: Important Safety Notes

    Important Safety Notes Follow the normal safety precautions for all office equipment: • It is recommended that you use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could result in a personal injury and/or property damage.

  • Page 12: Other Informational Cautions

    Avoid using wall outlets that are controlled by wall switches, or shared with other equipment. If a wall outlet controlled by a wall switch is used, mail could be interrupted if the printer is plugged in when the wall switch is used to turn power off.

  • Page 13: Important Safety Notes For The Eu Only

    Important Safety Notes for the EU Only In some countries the equipment is supplied with a moulded mains lead and plug. In other countries, or if the supplied lead is not used, the following information applies: 1. An approved mains lead for the country concerned must be used.

  • Page 14: Printer Parts And Locations

    H-Block Separators - Adjust to the thickness of your material. The gap between the H-Block separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer. SV61665 Rev. C...
  • Page 15 Control Panel - Use the control panel buttons to access printer menus, define print options, run the print job, position the print carriage and turn the printer on and off line. Interface Panel (Not Shown) - Located on the lower part of the rear cover, the panel has the ON/OFF switch, USB and Ethernet cable connectors and power cord receptacle.
  • Page 16 Introduction • 1 Printer Interface Panel SV61665 Rev. C...
  • Page 17 1 • Introduction This page is intentionally blank. 1-10 SV61665 Rev. C...
  • Page 18 In this chapter you'll learn about key printer features and how to adjust it to meet the requirements of your print jobs. Printer Features Overview ...2-2 Setting Up a Job ...2-3 1. Setting the Separator Gap ...2-3 2. Centering the Input Guide under the Material ...2-5 3.

  • Page 19: Printer Features Overview

    Internal Fonts 13 (14 including Code 3 of 9 Barcode). Font Size Font size refers to the size of each typeface. The printer uses from 4 to 144 point size for internal or downloaded fonts. Media Size The printer can print on the following range of material sizes.

  • Page 20: Setting Up A Job

    There are two things that determine how reliably your printer feeds: the setup adjustments and the quality of your material. A good setup minimizes misfeeds and jams. And your printer will perform at its best when you run material that falls within our published specifications.
  • Page 21 NOTE: If the separator gap is not set properly, the printer will misfeed. • If the gap is too big, the printer will feed doubles (two or more pieces at the same time). • If the gap is too small, material will jam at the feed roller entrance.

  • Page 22: Centering The Input Guide Under The Material

    2. Centering the Input Guide under the Material This adjustment helps eliminate skewing. A. Place a sample piece of material in the feed area, up against the support plate. B. Unlock the knob on the input guide slide by turning counterclockwise.

  • Page 23: Setting The Feed Angle

    3. Setting the Feed Angle The height of the input guide depends on the type of material you're running: • Heavy material—adjust to a low angle • Standard material—adjust to the center (45 degree angle) • Light material—adjust to a high angle To make the adjustment: A.
  • Page 24 NOTE: The settings shown above are suggested settings. You can adjust the input guide accordingly (up or down) until the desired feed throughput is achieved. SV61665 Rev. C The center of the knob aligns with number 1 for a typical 90 to 100 lb. (340 to 380 g/m stock post card.

  • Page 25: Setting The Feed Ramp

    4. Setting the Feed Ramp A. Slide the ramp to the top of the input guide. B. With the Feed Gap properly set for one piece of media, slide the ramp down. C. Add a stack of media and adjust the ramp downward until the first piece of media is resting half way down the angle of the ramp surface as pictured below.

  • Page 26: Position The Side Guide

    5. Position the Side Guide Your printer comes with two side guides—a long one and a short one. Use the long side guide for #10 or DL envelopes and larger materials. Use the short side guide for materials smaller than a #10 or DL envelope.

  • Page 27: Loading Material

    6. Loading Material Once your printer is set up, you can load material and make a test print. Avoid misfeeds by following these precautions: A. Make sure the input area is free of dust and other matter. B. Take a manageable amount of material and while holding it as shown, fan all sides of the material to separate each piece.

  • Page 28: Adjusting The Media Thickness Knob

    NOTE: Adjusting the media thickness knob too far counter clockwise may cause smearing or jamming. A NOTE ABOUT PRINT QUALITY: This printer is designed to feed and print on a range of materials with various finishes and coatings. However, the sharpness of the print may vary with different materials, depending on how absorbent the surface is, as well as other qualities.

  • Page 29: Adjusting The Exit Rollers

    8. Adjusting the Exit Rollers Adjust the exit rollers so they overlap the left and right edges of the material by 1/4" (6mm). Rotate the release lever to vertical then slide the rollers from side to side to make the adjustment and press the lever down to lock.

  • Page 30: Printing A Test Piece

    1. Click the Start button in the task bar, then select Settings. 2. Click Printers. The Printer window displays. 3. Right click the Pitney Bowes printer icon, then left click the Properties option. The Propertes window opens and displays seven tabs, each of which allows access to different printer options.

  • Page 31: Using The Control Panel

    Using the Control Panel Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer ON LINE and OFF LINE. You’ll normally perform these actions from within the application you’re using to set up your...

  • Page 32: Using The Menus

    • Use the Main Menu to control how your printed material looks. • Use the Setup Menu to configure your printer so it will function correctly with your computer. NOTE: The printer must be OFF LINE to access the menu options.

  • Page 33: Using The Main Menu

    BARCODE (U.S. Only) ADDRESS RECOVERY CLEAR COUNTER IMAGE OVERLAY NOTE: The settings you define in a software application such as SmartMailer™ override any settings you choose in the printer menus. 2-16 MENU OPTIONS A. DISTANCE TO RIGHT B. DISTANCE TO BOTTOM C.

  • Page 34: Using The Setup Menu

    Using the Setup Menu The Setup Menu Options are: SETUP MENU HEAVY MEDIA MODE TEST PRINT HEAD PURGE PRINT HEAD LINES PER ADDRESS COMMUNICATIONS HEX DUMP MODE LANGUAGE ENVELOPE FEED DELAY ENVELOPE AUTO EJECT 10. ROM REVISION # 11. PRINT HEAD MAINT 12.
  • Page 35 2 • Printer Basics This page is intentionally blank. 2-18 SV61665 Rev. C...
  • Page 36 This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer running trouble-free. Preventive Maintenance ...3-2 Print Quality Problems ...3-2 Cleaning the Exit Rollers ...3-3 Cleaning the Sensor ...3-3 Cleaning the Printhead Shaft...3-3 Cleaning the Floor Assembly and Top Cover ...3-4 Purging the Printhead ...3-4...

  • Page 37: Preventive Maintenance

    Preventive Maintenance The Ink Jet Printer is designed for trouble-free service with a minimal amount of care. You should schedule regular cleaning of the Feed Rollers, Exit Rollers and Lower Guide. CAUTION: • Clean print head, cartridge, ink surfaces and covers with plain water only.

  • Page 38: Cleaning The Exit Rollers

    Printer Maintenance • 3 Cleaning the Exit Rollers If the right and left exit rollers are misaligned, that is, contact printed surfaces, they can become contaminated with ink. Use water to dampen a soft cloth and remove the ink from the rollers.

  • Page 39: Cleaning The Floor Assembly And Top Cover

    4. To select Purge Printhead cycle, press Enter when the "Purge Printhead?" message displays. 5. Press the + button (YES) to enable this option. The printer will display "Please wait...print head being purged". 6. Press the Menu button to back out of the menu until printer displays "OFF LINE".

  • Page 40: Installing And Removing The Ink Jet Cartridges

    Installing the Ink Jet Cartridges (Color & Black) The printer uses Ink Jet Cartridges for printing. You must install a black only cartridge (DA70S), or a black and a color cartridge (DA75S), before you can print. To begin: 1. With the printer on, press the ON LINE key until the display reads OFF LINE.

  • Page 41: Removing The Ink Jet Cartridges

    Removing the Ink Jet Cartridges To remove or replace the ink jet cartridges, follow these steps: 1. With the printer on, press the ON LINE button until the printer displays "OFF LINE". 2. Open the printhead cover.
  • Page 42 4. To remove the ink jet cartridge, place your thumb on the grooved surface and press down slightly then tilt towards you until it pops loose. 5. Lift the print cartridge out of the cradle. SV61665 Rev. C...

  • Page 43: Cmyk Printing Alignment (Da75S Only)

    CMYK Printing Alignment (DA75S ONLY) Your DA75S printer allows black (K) to print with color (CMY) at the same time (known as CMYK printing). To ensure proper printing, the black (K) and color cartridges (CMY) need to be correctly aligned.
  • Page 44 10. Press MENU to return to the alignment choice window 11. Press (+) or (-) to move to the vertical alignment screen. 12. Insert an envelope into the printer and press Enter. The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope.
  • Page 45 (for the color and black cartridges, respectively). 14. Insert an envelope into the printer and press Enter. The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope.
  • Page 46 When correct pattern is selected all lines should be straight 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Both Black and Color Cartridge Lines Together Aligned 15. Press Menu twice to return to the normal ON LINE screen. SV61665 Rev.
  • Page 47 3 • Printer Maintenance This page is intentionally blank. 3-12 SV61665 Rev. C...
  • Page 48 This chapter lists some common printer problems and offers suggestions on how to fix them. Problems and Solutions...4-2 Feed Problems ...4-2 Print Quality Problems ...4-3 Interface Problems ...4-4 Motor Problems ...4-4 Barcode Problems ...4-5 Other Problems ...4-6 SV61665 Rev. C...

  • Page 49: Problems And Solutions

    Problems and Solutions Before calling for service, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Feed Problems Problem Reason Intermittent Feed Ramp not used. Feed Dirty feed rollers. Paper dust present (yellow or white residue), blocking...

  • Page 50: Print Quality Problems

    Tyvek®, recycled or glossy media. Turn off bolding in software and/or turn bold selection in printer menu OFF. Refer to help system provided with printer for more information. If problem still exists, call for service. Count carriage returns and line feeds and adjust Lines Per Address to the same number.

  • Page 51: Interface Problems

    Solution Use appropriate printer driver; replace USB or Ethernet cable. Make sure cable connections are tight. If the problem still persists, call for service. Clear memory. Cycle power (turn printer off, then on). Solution Call for service. SV61665 Rev. C...

  • Page 52: Barcode Problems

    Instrument) at USPS. SV61665 Rev. C Solution Envelope Designer™ Plus, the appropriate print driver or the printer’s control panel menus. Insert ZIP Code. Check ZIP Code for invalid character. Example: Zero (0) can only be the number, not the letter (O). Verify that there...

  • Page 53: Other Problems

    If the out-of-memory message appears, try reducing the size of your art and limiting the number and size of your fonts. Then shut the printer OFF, then ON and retry. SV61665 Rev. C...

  • Page 54: Appendix A - Specifications

    This Appendix contains detailed hardware and material specifications for the printer. Equipment Specifications ... A-2 Material Specifications... A-9 SV61665 Rev. C Specifications...

  • Page 55: Equipment Specifications

    Appendix A • Specifications Equipment Specifications Physical Dimensions 13” (33 cm) high; 19” (48 cm) wide; 17” (43 cm) deep (without input guide). Weight 50 lbs. (23 kg), including high-capacity print cartridges and catch bin. Electrical 100-240 Vac, 50/60 Hz., 5.0A Agency Approvals cTUVus/TUV Rheinland-GS - Refer to the FCC and CE statements at the front of this guide for more information.
  • Page 56 Print Modes (Print Resolution) The printer has three print resolutions. These resolutions are Executive (600), Letter (300), and Draft (200), which represent the horizontal density. Additionally, there are two Light Mode settings (ON and OFF), which represent the vertical density. When Light Mode is "ON", the vertical density setting is 300 DPI;...
  • Page 57 The printer is capable of printing an approved FIM barcode to the defined standards. FIM is used to “face” first class mail with certain types of IBI (information-based indicia) mail. NOTE: Pitney Bowes Envelope Designer™ Plus software does not support the creation of FIM barcode. true type font.
  • Page 58 Throughput Throughput specifications for the printer have the following parameters in common: 18 average Characters per line; 12 point character size; roman font; 6 lines per inch; each line terminated with CR LF; each address terminated with FF (all speeds rated in pieces/ hour).
  • Page 59 Effective Print Area The printable width is 9.4" (24cm) measured from the right side of the piece of mail. The printable height is 15" (38cm) measured from the bottom edge of the piece of mail. See the figure below. Left NOTES: •...

  • Page 60: Environmental Limits

    Temperature: 55 to 95°F (12 to 35°C) • Humidity: 8 to 80% • Maximum Wet Bulb Temperature: 80°F (27°C) Storage Condtons • Temperature (Printer): 15 to 120°F (-23.6 to 35.2°C) • Humidity (Supplies): 5 to 95% • Maximum Wet Bulb Temperature: 85°F (29°C) Shpment Condtons •...
  • Page 61 Noise Level Idle Mode: <6.6 Bel (A) Operating Mode: <7.3 Bel(A) Operator position: no more than 65 dBa referenced to 20 µpa. Recommended Usage This machine has been tested under many different conditions. We recommend that you do not exceed the usage levels specified below: •...

  • Page 62: Material Specifications

    Material Specifications Approved Media The paper types listed below are approved for use with the printer. Please note that the dimensional limits above apply in all cases, and that all media (flats, envelopes, postcards, catalog envelopes, etc.) must be without windows, unstuffed and unsealed.
  • Page 63 Envelope Sizes Name Style #6-1/4 #6-1/2 Square #6-3/4 Commercial #8-1/2 Square Baronial Baronial #5-1/2 Baronial Baronial #7-3/4 Official Official #8-5/8 Official Official Official Official Official Official Monarch DIN C4 DIN C5 DIN C6 A-10 Dimensions (Inch) Height x Width 3-1/2 x 6” 6-1/2 x 6-1/2”...

  • Page 64: Glossary

    Appendix B • Glossary This Appendix contains a glossary of terms related to your Address Printer and Computer. SV61665 Rev. C...
  • Page 65 Configuration The settings used by the printer to communicate with the computer. Also the internal settings in the printer that control the print job. Control code The instructions sent to the printer to describe how to perform the print job.
  • Page 66 Embedded printer commands Commands sent in a record or document to instruct the printer to change printing options. Escape character A special non-printable character used to instruct the printer to change printing options.
  • Page 67 Lines per inch The number of lines printed in one vertical inch. Menu directories The list of available printer controls that appear on the bottom of the LCD display. A directory can contain other directories called "sub-directories." Off Line A condition in which the printer will not respond to information sent from the computer.

  • Page 68: Print Cartridge

    One point equals one seventy-second of an inch. Postal regulations Rules and guidelines set up by the Postal Authority for mail. Power socket The socket on the back of the printer where the line cord is connected. Print cartridge A removable container that holds ink for printing.

  • Page 69: Troubleshooting

    Stuffed media Media that is already filled and sealed for delivery. Subdirectory A directory within a directory (or a folder within a folder). Troubleshooting The process of isolating and correcting a problem. Universal Serial Bus (USB) A communications protocol for connecting printers and other peripheral devices to a computer.

  • Page 70: Index

    Index SV61665 Rev. C...
  • Page 71 Addresses "Walking" 4-3 Address High 4-5 Address Recovery Specification A-2 Address Smudging 4-3 Agency Approvals A-2 Approved Media A-9 Approved Media Types 2-2 Barcode (Lower Right) is not Printing 4-5 Bold Type Unwanted 4-3 Cartridge Fonts A-3 Cleaning Rubber Rollers 3-2 Cleaning Printhead Cartridge 3-2 Contact Information iii...
  • Page 72 Light Print 4-3 Material Notes A-9 Material Safety Data Sheets Media Size 2-2 Media Thickness Knob 1-7,2- 11,3-2 Memory Card Error 4-6 Noise Level A-8 No Print 4-3 Operating System Recommended 1-2 Ordering Supplies iii Out of Memory 4-6 Paper Jam 4-6 Petroleum Based Cleaning Solvents 3-2 Print...
  • Page 73 Print Position Accuracy Recommended Usage Resident Font Enhancements A-3 Resident Fonts A-3 Stacker Capacity A-5 Weight A-2 Speed Printer 2-2 Stacker Capacity A-5 Technical Support iii Test Piece 2-13 Troubleshooting Address Printing is not Sharp 4-3 Address Smudging 4-3 Address too High 4-5...
  • Page 74 Elizabeth Way Harlow, Essex CM19 5BD United Kingdom For Service or Supplies PB Form SV61665 Rev. C 8/06 © 2006 Pitney Bowes Inc. All Rights Reserved Printed in the USA or Canada Printed on recyclable paper *sv61665revC* 5500 Explorer Drive Mississauga, Ontario L4W 5C7 www.pitneybowes.ca...

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Addressright da75s

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