Malfunction - Tandem T:Slim User Manual

Chapter 17 – t:slim Pump Malfunction

17.1 Malfunction

If your t:slim Pump detects a system
error, the MALFUNCTION screen
appears and all deliveries are stopped.
Once a malfunction occurs, the pump
can no longer be used. Contact Tan-
dem Diabetes Care Customer Techni-
cal Support for a replacement pump.
Malfunctions notify you with 3 se-
quences of 3 notes at highest volume
and 3 vibrations. They repeat at regular
intervals until acknowledged by tapping
SILENCE ALARM.
PRECAUTION
Monitor your blood glucose (BG) levels frequently
with the guidance of your healthcare provider
anytime there is an interruption of insulin
delivery. If pump therapy cannot be resumed,
start backup plan per your healthcare provider.
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What will I see on the Screen?
MALFUNCTION
This pump cannot operate. Call
customer support immediately.
Call Customer Support:
1-877-801-6901
Malfunction #:
XXXXXXX
SILENCE ALARM
What does it mean?
Your t:slim Pump detected a system er-
ror and all deliveries have been stopped.
How will the system notify me?
3 sequences of 3 notes at
highest volume and 3 vibrations.
Will the system re-notify me?
Yes, the system will notify you every 3
minutes until you acknowledge the mal-
function by tapping SILENCE ALARM.
How should I respond?
Write down the Malfunction Code num-
ber that appears on the screen.
Tap SILENCE ALARM. The MALFUNC-
TION screen will remain on the pump
even though the alarm is silenced.
Contact Tandem Diabetes Care Cus-
tomer Technical Support at 1-877-801-
6901 and provide the Malfunction Code
number that you wrote down.
Customer Technical Support: 1-877-801-6901