Tandem T:Slim User Manual page 5

12. Tandem Diabetes Care is committed to ensuring the safety of its customers. Tandem has implemented policies covering
situations when a Tandem employee believes that a customer is suffering from a medical emergency, including contacting
the applicable emergency medical care.
13. A patient has a right to full information and counseling on the availability of known financial resources for his or her health
care received by Tandem Diabetes Care for the purpose of beneficiary coverage of Tandem Product and Services.
14. A patient has the right to examine and receive a detailed explanation of his or her financial bill.
15. A patient has the right to be advised when they are being considered for a medical care research program. In this
occurrence, Tandem Diabetes Care will send an informed consent agreement to a patient, requesting their participation
in a clinical investigation.
16. A patient has the right to decide whether their personal health information could be used for any fundraising efforts.
17. A patient, and when appropriate, a patient's representative has the right to have any concerns, complaints and grievances
addressed. Sharing concerns, complaints and grievances will not compromise a patient's care, treatment or services.
18. If a patient has a concern, complaint, or grievance, he or she may contact Tandem Diabetes Care Customer Support by:
» Calling Customer Support
1-877-801-6901
» Writing a letter to Tandem Diabetes Care
ATTN: Customer Support
and sending it to
11045 Roselle Street
San Diego, CA 92121
Customer Technical Support: 1-877-801-6901 5