Table 10. Alert Codes and Troubleshooting
Alert
PRIORITY
Code
CONDITION
412
Moderate
413
Critical
414
Critical
415
Critical
416
Critical
507343-01
APPLICABLE
SYSTEM
ALERT TEXT
COMPONENTS
The unit high-pressure is above
Outdoor unit
the required limit.
The high-pressure switch has
opened five times during a sin
Outdoor unit
gle demand.
The discharge line temperature
is higher than the recommend
Outdoor unit
ed upper limit of 279ºF.
The discharge line temperature
has been consistently higher
Outdoor unit
than the recommended upper
limit of 279ºF.
The outdoor coil sensor is ei
ther open, short-circuited or the
Outdoor unit
temperature is out of sensor
range.
Critical alerts are displayed on the Home screen, in the Home
owner alert button, and in the Installer alert button. Minor and
moderate alerts are found only in the Installer alert button.
COMPONENT OR SYSTEM OPERA
TIONAL STATE AND TROU
BLESHOOTING TIP
System is shut down
Unit high pressure is above the
upper limit.
The high pressure switch for
HFC410A will open at 590PSIG
and close at 418PSIG.
Confirm that the system is proper
ly charged with refrigerant.
Check outdoor fan motor, TXV,
indoor unit blower motor, stuck re
versing valve and possible
clogged refrigerant filter.
Confirm that the outdoor unit is
clean.
Thermostat will shut down the
outdoor unit.
Open high pressure switch error
count reached five strikes.
Check system charge using ap
proach and sub cooling tempera
tures.
Check outdoor fan operation.
Check for dirt or debris blocking
air flow to outdoor unit.
Reset by putting outdoor unit con
trol in test mode or resetting low
voltage power.
Discharge line temperature is
greater than 279ºF.
Make sure coil is clean and air
flow unobstructed in and out of
condenser.
Check system operating pres
sures and compare to unit charg
ing charts in installation manual.
Discharge line high temperature
error count reached five strikes
during a single demand.
Make sure coil is clean and air
flow unobstructed in and out of
condenser.
Check system charge using ap
proach and sub cooling tempera
tures.
Reset by putting outdoor control
in test mode or resetting low volt
age power.
Outdoor unit control will not per
form demand or time / tempera
ture defrost operation. (System
will still heat or cool.)
Sensor being detected open or
shorted or temperature is out of
sensor range.
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HOW TO CLEAR
ALERT CODE
Automatically clears
after the high pressure
switch closes or a
power reset
Automatically clears
when the system de
tects that the issue no
longer exists.
Automatically clears
after discharge tem
perature is less than
225ºF.
Automatically clears
when the system de
tects that the issue no
longer exists.
Automatically clears
when outdoor unit con
trol detects proper
sensor readings.