nVideon TLC User Manual

Personal telephone assistants

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 Introduction

Welcome to the Tel-Lynx

coordinates and screens mobile and land-based phone calls in your home

and home office using patented processes and techniques. By connecting

your single and/or two-line telephones to up to two mobile phones and up

to two landlines

(or one landline and Skype

freedom to handle all your calls and text messages

When Tel-Lynx is connected to laptops, PCs, and tablets, you'll have even

more flexibility with calls and texts.

You can quickly and easily start making and receiving phone calls with Tel-Lynx.

Then take your time to learn about its many features, and to decide which ones

you'll use in your home or home office.

....

Line 1

Line 2

....

Optional use with PC(s)

A landline could be a traditional copper wire, VoIP (provided by your cable company, Ooma

etc.), or wireless home service (Straight Talk

Home Phone Service, etc.). Tel-Lynx is compatible with any phone service you can plug a traditional

telephone into. Connection to a second landline requires TLC Plus or Guardian Plus.

Tel-Lynx must be attached to a PC (running the Skype Desktop Client) using the provided USB cable.

Text message access requires TLC's free app running on your smartphone.

Preliminary

Tel-Lynx

User's Guide

July 12, 2015



family of Personal Telephone Assistants. Tel- Lynx

Bluetooth

TLC

USB

LAN

....

Home, Verizon's Home Phone Connect, AT&T's Wireless

, Tel- Lynx provides you the

™

)

throughout your home.

Mobile 1 Mobile 2

Landline

Telco

Skype

Router

Figure 1

, Vonage

Page 1 of 76

Table of Contents

Summary of Contents for nVideon TLC

Page 1 Home Phone Service, etc.). Tel-Lynx is compatible with any phone service you can plug a traditional telephone into. Connection to a second landline requires TLC Plus or Guardian Plus. Tel-Lynx must be attached to a PC (running the Skype Desktop Client) using the provided USB cable.
Page 2 Preliminary Tel-Lynx comes in four versions. If you have mobile phones, you’ll want TLC or TLC Plus; if not, Tel-Lynx Guardian or Guardian Plus are for you.  Tel-Lynx Connexion (TLC) o supports up to four (4) outside lines (phone services) for four...
Page 3 You can select which contacts’ calls will be forwarded, and you'll never have to turn this feature on or off. With TLC and TLC Plus, you can also send and receive mobile phone text messages using your home telephones, PCs, laptops, or tablets .
Page 4: Requirements And Compatibility
Preliminary Additional features include timers and alarms, as well as an intercom that makes communication by PC, laptop, or tablet easy and convenient for TLC users. Tel-Lynx keeps track of your calls in a log, including phone number, time, date, length of call, and the name of the line that was used to make or receive the call.
Page 6: Using This Manual
Inside lines are identified as inside line 1, 2, 3, or 4. Telephones are connected to lines 1 and 2, and PC audio devices are used on lines 3 and 4 . Page 6 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 7 PC-based VoIP service. Tel-Lynx connects with Skype over a ™ ™ USB cable. Skype is a trademark of Skype. It can be used for computer-to- Page 7 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 8 It may be referred to as a mobile or cell phone service provider or carrier. Some wireless carriers provide a wireless home phone service that can be interfaced to Tel-Lynx's landline port. Page 8 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 9: Safety Information
The call to 911 must last for at least 10 seconds in order for Tel-Lynx to switch into ring through mode. This avoids accidental 911 calls from switching modes. Page 9 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 10: Surge Protection
Tel- Lynx is attached to a PC running the Tel-Lynx service program or a Smart Phone running the TLC app, the PC or Smart Phone will automatically reset Tel- Lynx s clock. Otherwise, the first call that comes in on the landline with caller ID will reset the clock.
Page 11 If you’re using an old telephone keypad or a rotary dial telephone, you’ll notice that the Q and the Z are missing, so you’ll have to remember their positions. Here are the buttons for Q: 7 and Z: 9. Page 11 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 13: Outside Lines
A landline could be a traditional copper wire, VoIP (provided by your cable company, Ooma ® , Vonage ® etc.), or wireless home service (Straight Talk ® Home, Verizon's Home Phone Connect, AT&T's Wireless Home Phone Service, etc.) Page 13 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 14: Distinctive Ringing
The Tel-Lynx phone book makes it easy to place calls using names so that you don't have to remember phone numbers (see Dial-By-Name). There are four ways to populate your Tel-Lynx phone book with contacts: Page 14 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 15 Preliminary  Import contacts from your mobile phones (TLC and TLC Plus only; see Importing Contacts from a Mobile Phone).  Enter contacts using a telephone handset (see Enter or Edit a Name in the Tel-Lynx Phone Book Auto-Create Contact Option).
Page 16 Smith are ignored as middle names. A better entry might be Dr J Smith. Note: If only one name is entered for a contact, it is considered a first name. Page 16 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 17 Do-Not-Disturb setting. In addition, the personal assistant is bypassed, and when you answer the telephone, you will be connected directly to the caller. Page 17 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 18: Phone Numbers
Number types are: Business(B), Fax(F), Home(H), Misc 5, Mobile(M), Skype™(S), User(U), Work(W), and Unspecified (1). The second landline is only available on TLC Plus. Page 18 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 19 Add a New Phone Book Contact, and Manage Phone Book Contacts). Once you are connected to the main number, you can instruct Tel-Lynx to dial the extension. Page 19 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 20  Importing Contacts from Mobile Phones (TLC/TLC Plus only) With TLC and TLC Plus, you can import contacts to Tel-Lynx 's phone book from both your mobile phones. During import, only contacts with at least one valid (callable) phone number are added to Tel-Lynx 's phone book. If you hang up during import, or if you receive a call on the mobile phone, the import will be terminated.
Page 21 Caller ID with Call Waiting allows you to see a caller's name and phone number for calls that come in while you are on the telephone. Page 21 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 22  To view the number on the caller ID display and hear the number spoken, press # once briefly.  To commit your entry, press and hold # for one to two seconds or press # twice quickly. Page 22 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 23 You can override this using the "+Type" attribute below. If your mobile phone does not support phone number types, append the number type, within parentheses, to the contact’s name. For example: John Smith (Work) Page 23 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 24 If a work number is present, the extension is applied to the work number. Otherwise, the extension is applied to the home number (if present). For example, to set a local extension: +Ext= 1234 Page 24 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 25: Placing A Call
 Dial-By-Name,  Dial using the last 4 digits,  Speed dial,  Call a Tel-Lynx user, or  Have Tel-Lynx redial or return the last call. Page 25 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 26: Dial By Name
After you have entered the first name with the *, Tel-Lynx will switch into Dial-By-Name mode and will prompt you to enter the second name, ending in Next, Tel-Lynx will prompt you for the contact’s phone number type. Page 26 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 27 D I A * * M (DIA Rotary Dialing: 3 flash flash 6 Tel-Lynx will also search the new call list if enabled to do so (factory default is disabled). Page 27 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 28: Digit Dialing
Warning: Do not pause between the third and fourth digit! For example, if you dial '9113' and you pause before the 3, Tel-Lynx will place an emergency call!! Page 28 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 29: Speed Dialing
The Tel-Lynx Guardian can only call other users if they are using the Tel-Lynx application on a PC. Page 29 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 30 If the outside line is available, Tel-Lynx will produce a dial tone with two stutters, and then you can place the call. The line selection is cancelled when you hang Example: # 2 selects Skype for the call. ™ Page 30 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 31 10 digits (NPA-NXX-XXXX). In some areas, to place a local call, you dial 7 digits in your home area code, but must dial 10 digits in a Page 31 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 32 The operator feature allows you to use voice commands and is only available when Tel-Lynx is attached to a PC with the Tel-Lynx software. Page 32 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 33 0 1 1 or you will invoke the operator feature.  Picking up a Call in Progress You can use your home telephones to pick up a call that originated on your mobile phone handset (TLC or TLC Plus only) or a Skype™ call that originated on your PC.
Page 34: Answering A Call
If you dial 911, Tel-Lynx automatically goes into Ring-through mode and overrides the Do-Not-Disturb schedule so that all calls come directly through for the next hour. Page 34 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 35 Assistant, not to the caller, so you will have the opportunity to further screen the call. Tel-Lynx will say the caller's recorded name, tell you which line the call came Page 35 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 36 If you don't want to block your landline's or Skype's phone number on all your outside lines, but still block the spoofed calls, you can create "Normal" contacts with three special characters appended to the name. Page 36 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 37 Personal Assistant modes II and III are designed to prevent vulnerable persons from answering scam phone calls devised to lure them into dangerous transactions. TLC Plus only Page 37 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 38 To start a conference call, you will place the current call on hold, then place a new call, place the new call on hold, and then join both held calls into a Page 38 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 39: Call Waiting
Tel-Lynx works with fax machines in one of two ways. The fax machine and Tel- Lynx can share the landline, or you can attach your fax machine to one of Tel-Lynx 's inside lines. Page 39 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 40: Timed Functions
If the schedule is not enabled, the override simply sets a Do-Not-Disturb period. No other TLC user should have a two-ring pattern when using this method, as the fax machine will most likely not distinguish between short and long rings in a given pattern.
Page 41 Using the secret code to make urgent calls should be reserved for TLC users only. You should not give out the secret code to anyone you do not want to have complete access to TLC's setup.
Page 42 7am to 9am and 5pm to 11pm; and sleep hours may be 11pm to 7am. Normal contacts will get through from 7am until 11pm, workday contacts from 9am to 5pm, and super contacts at all times. Page 42 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 43 # 6. Enter the number of minutes you want to set, followed by #, and hang up. To enter hours and minutes, enter hours, then *, then minutes, then #. Page 43 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 44 If the timer goes off while you’re on a call using the telephone line used to set the timer, you will hear a beep. Press flash, and the timer message will play. Then press flash or 0 to return to your call. Page 44 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 45: Alarm Clocks
Tel-Lynx saying "You will be connected in a moment. First I need to collect some information ...". See the Robocall Blocking Feature for more information. Page 45 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 46 You can set each calling table to suit your needs. For instance, to allow calls to premium numbers on your landline, set the premium calling table to use the Second landline only available on TLC Plus. Page 46 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 47: Listening To Voice Mail
(Press 1 to skip this information.) After listening, messages are saved unless you delete them. After a message plays, Tel-Lynx will prompt you as follows: Page 47 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 48: Setting Up The Voice Mail System
Menu) will be presented.  Managing Mobile Phones (TLC & TLC Plus Only) With TLC and TLC Plus, Tel-Lynx supports up to two mobile phones through ® Bluetooth connections. Both mobile phones can be used at the same time (i.e.
Page 49: Pairing A Mobile Phone
® mobile phone to scan (search, add new device, etc.) for Bluetooth devices (in this case TLC). See the mobile phone's instruction manual to learn how to scan ® or search for Bluetooth devices. The mobile phone will find the TLC system and you will be led through a pairing process.
Page 50 *, then enter a few letters of the second name and press *, then press #. TLC will ask you to select the mobile phone from which to send the message and will then ask you to speak your message.
Page 51 TLC will speak the letter that you entered. To view the last part of the message on the caller ID display, press # once. To hear the last sentence of the message, press # three times quickly.
Page 52: Receiving A Forwarded Call
Your home phone service must have 3-way calling for this feature to work. 3-way calling is often an additional charge option on home phone service. Skype includes 3-way calling as part of its basic phone service. The user's mobile phone must be paired with TLC and that user's mobile phone must also be enabled on TLC.
Page 53 TLC system, at the same time retaining the call physically on your mobile phone. The reconnection may cause a brief interruption in the audio. To avoid this interruption, you can set up TLC to reject the audio transfer request.
Page 54: Recording A Phone Conversation
Preliminary you switch between them. TLC keeps track of the waiting call and the active call, but if a provider does not allow merging, the mobile phone does not indicate that merging did not work, so TLC can get confused about which call is which.
Page 55: Using The Menu System
You are in call mode when dialing a phone number, Dialing-By- Name, or on a call. You can flash the switch hook to enter and leave the menu Page 55 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 56 Leave a Voice Message for a User Hear the Date, Time, and Line Status  Set Do-Not-Disturb and Timed Functions Press # to Cancel, Press 0 to Go Back Page 56 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 57 Note: If you press and hold 1 - 7 for at least one second when setting the alarm days, only that day will be selected for a one time (not recurring) alarm. Page 57 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 58 Press 7 to Set current message to unread (mark as new) Press 8 to Place a call to sender Press 9 to View current message on caller ID Press # to Hear sender's contact info Page 58 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 59 Press 2 to Replace the Existing Contact (with new contact). o Press 3 to Proceed Entering New Contact.  Enter the contact’s number type. Number types are: Page 59 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 60 Chronological order is the order in which the contact called in, was called, or was entered into the phone book. Your phone must produce a continuous tone for the entire time you press the key. Page 60 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 61 You will then be able to add, accept, or change the voice tag as appropriate. Press 1 to Add/Modify Contact Information Press 2 to Go to the Next Selected Contact Page 61 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 62 Note: At the dial tone you can specify an outside line by pressing #, then the line number. For example # 1 selects outside line 1. Page 62 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 63 To set days for schedule 1, choose days from this list: 1=Sunday, 2= Monday, 3=Tuesday, 4=Wednesday, 5=Thursday, 6=Friday, 7=Saturday TLC does not wait for the outbound call announcement to finish before placing the call. Therefore, disabling it saves no time in dialing. Page 63 of 76...
Page 64 Press 4 to Enable 3-Way Calling w/ Flash Before Dialing ® and Double Flash to Join 3-Way Calls (for Ooma Press 7 to Set Dialing Mode Press 1 to Dial Landline using Normal Dialing Rules Page 64 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 65 Enter the outside line(s) in preferred order: 1=landline 2=second landline /Skype 3=Mobile Phone 1 The second landline is only available on TLC Plus & Guardian Plus. Page 65 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 66 3. sets how Tel-Lynx will dial out on your second home phone service if you have TLC Plus. If you don't have TLC Plus, set to 3. Page 66 of 76...
Page 67 11 digits. If you use the 'ABCD NXX' form to set the dialing plan and TLC tells you the wrong number of digits required to make a call, set the dialing plan again using EFGH = 1323 to correct the problem.
Page 68 Press 2 to Send Pending Mobile Call to Mobile Voice Mail An exclusive hold allows only the inside line that placed the call on hold to go back to that call. Page 68 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 69 Press 2 to Send Call to Voice Mail and Listen In Press 3 to Get Reason for the Call (only for new callers) Inclusive hold allows any line on the system to pick up the call. Page 69 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 70 Tel- Lynx then says, “Please hold while I connect you to (person being called)” and rings your telephones. The caller hears a ringing sound while Tel-Lynx rings Page 70 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 71: Miscellaneous Information
NANP number. A toll call normally requires all eleven digits. Toll-free numbers are 1-800-NXX-XXXX (also 888, 877, etc). Premium numbers are 1-900-NXX-XXXX, NPA-976-XXXX, or 976-XXXX. Page 71 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 72 (404, 770, 678, 470, 256, 706, and 702). Currently there are no toll prefixes in 404, 770, 678, and 470, but there are in 256, 706, and 702. Page 72 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 73 ™ Note: Making calls with Skype requires Tel-Lynx to be attached to a ™ computer running the Skype application. ™ Page 73 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 74: Fcc Information
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the Page 74 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 75 —Consult the dealer or an experienced radio/TV technician for help. Notice: FCC ID can be found on the label on the bottom of the unit. Page 75 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...
Page 76 Preliminary Notes ------------------------------------------------------------------------------------------ Local Calling Area Data Bases Comcast - www.comcast.com/callingarea AT&T - www.usa.att.com/localcallingarea http://www.localcallingguide.com Dialing plan data base http://nanpa.com/enas/npaDialingPlansReport.do http://www.localcallingguide.com Skype Issues: https://support.skype.com/en/support_selection_after_search Page 76 of 76 Copyright 2013-2015, nVideon, Inc. Atlanta, GA All Rights Reserved Worldwide...

This manual is also suitable for:

Tel-lynx guardian plus Tlc plus Tel-lynx guardian