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Network Appliance C1200 NetCache Service Manual

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C1200 and C2100 NetCache™ Appliance
Hardware and Service Guide
Network Appliance, Inc.
495 East Java Drive
Sunnyvale, CA 94089 USA
Telephone: +1 (408) 822-6000
Fax: +1 (408) 822-4501
Support telephone: +1 (888) 4-NETAPP
Documentation comments: doccomments@netapp.com
Information Web: http://www.netapp.com
Part number 210-00378
December 2002

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Summary of Contents for Network Appliance C1200 NetCache

  • Page 1 C1200 and C2100 NetCache™ Appliance Hardware and Service Guide Network Appliance, Inc. 495 East Java Drive Sunnyvale, CA 94089 USA Telephone: +1 (408) 822-6000 Fax: +1 (408) 822-4501 Support telephone: +1 (888) 4-NETAPP Documentation comments: doccomments@netapp.com Information Web: http://www.netapp.com Part number 210-00378...

  • Page 2: Copyright And Trademark Information

    European Union. NetCache is a registered trademark of Network Appliance, Inc. in the European Union and Japan, and a trademark of Network Appliance, Inc. in the United States. SnapCopy is a registered trademark of Network Appliance, Inc. in the European Union and a trademark of Network Appliance, Inc.

  • Page 3: Table Of Contents

    Table of Contents Safety Information (Sicherheitshinweise) ....v Preface ........vii Chapter 1 Preparing for the Installation.
  • Page 4 Internal LEDs ......60 Chapter 6 Maintenance and Servicing ......61 Field-replaceable unit overview .

  • Page 5: Safety Information (Sicherheitshinweise)

    Safety Information (Sicherheitshinweise) Safety rules You must follow these safety rules when working with this equipment: WARNING WARNING Failure to follow these directions could result in bodily harm or loss of life. ◆ When installing disk shelves and a filer, NetCache™ appliance, or NearStore™...
  • Page 6 Sicherheitsvorgaben Die folgenden Sicherheitshinweise sind beim Betreiben des Geräts unbedingt zu beachten: Vorsicht Nichtbeachtung dieser Anweisungen kann zu schweren Körperschäden führen oder tödlich sein. ◆ Bei der Montage der Diskettenregale und Archivierungsgeräte, des NetCache™ -Geräts oder des NearStore™ -Systems in bewegliche Schränke oder Regale sind die Geräte von unten nach oben einzubauen, um optimale Stabilität zu gewährleisten.

  • Page 7: Preface

    FRU refers to any field-replaceable unit that is replaceable at the customer site. ◆ NetCache appliance and appliance refer to a C1200 NetCache appliance or a C2100 NetCache appliance that share common components or procedures. When components or procedures that apply specifically to a C1200 or C2100 are noted, the full model number is included in the reference.
  • Page 8 Keyboard This guide uses capitalization and some abbreviations to refer to the keys on the conventions keyboard. The keys on your keyboard might not be labeled exactly as they are in this guide. What is in this guide... What it means... hyphen (-) Used to separate individual keys.
  • Page 9 Formatting convention Type of information Words or characters you type. What you type is Bold monospaced font always shown in lowercase letters, unless you must type it in uppercase letters for it to work properly. Special messages This guide contains special messages that are described as follows: Note A note contains important information that helps you install or operate the system efficiently.
  • Page 10 Preface...

  • Page 11: Chapter 1 Preparing For The Installation

    Preparing for the Installation About this chapter This chapter identifies the tools and manuals you need for first-time installation of a C1200 NetCache appliance or a C2100 NetCache appliance. It describes the following: ◆ Physical characteristics, such as height and weight ◆...

  • Page 12: Required Tools, Equipment, And Documentation

    Required tools, equipment, and documentation Equipment you In addition to this guide, your shipment should have the following components: receive with your ◆ A NetCache appliance and bezel appliance ◆ The appropriate number of disk drives, installed in the appliance ◆...
  • Page 13 Required tools To install the appliance components in an equipment rack, you need the following tools and equipment: ◆ #2 Phillips screwdriver ◆ Marker ◆ Hand level ◆ Antistatic wrist strap and grounding leash Caution The appliance has electronic components that are sensitive to static electricity. Static discharge from your clothing or other fixtures can damage these components.

  • Page 14: Appliance Dimensions And Environmental Parameters

    Appliance dimensions and environmental parameters Installation When planning your installation, you must consider the following: considerations ◆ Physical characteristics of the appliance, such as height and weight ◆ Environmental requirements, such as temperature and humidity ◆ Space requirements that you must have around the appliance ◆...
  • Page 15 Environmental condition Operating range Storage range Humidity 85% (noncondensing 90% (noncondensing at 40 ° C) at 35 ° C) Space requirements The following table lists the recommended minimum clearances. Recommended minimum clearance U.S. Metric Front clearance Cooling 1 in. 2.54 cm Maintenance-without slide rails 10 in.
  • Page 16 Power Rating C1200 310W C2100 152W Heat dissipation BTU/hr. C1200 519 BTU/hr. maximum C2100 1,058 BTU/hr. maximum Note For detailed environmental and electrical information, see the Site Requirements Guide. Appliance dimensions and environmental parameters...

  • Page 17: Chapter 2 Installing The Netcache Appliance

    Installing the NetCache appliance Types of installation The following list specifies the types of installations you can perform: ◆ Double two-post installation using slide rails ◆ Two-post equipment rack as a mid-mount or flush-mount installation Topics in this This chapter discusses the following topics: chapter ◆...

  • Page 18: Installing In A Double Two-Post Equipment Rack

    Installing in a double two-post equipment rack Installing the To install the appliance in a double two-post equipment rack, complete the appliance following steps. Step Action Unpack the supplied slide rail kit and follow the enclosed instructions to install the slide rails and the appliance into the equipment rack.

  • Page 19: Installing In A Two-Post Equipment Rack

    Installing in a two-post equipment rack Installing the To install the appliance in a two-post equipment rack as either a mid-mount or appliance flush-mount installation, complete the following steps, using the figure for reference. C1200 Slide rail C2100 Slide rail Support bracket Step...
  • Page 20 Step Action Align the back of the slide rails with the small brackets attached to the equipment rack, then carefully slide the appliance into place and tighten the screws on the two small brackets into the posts. If you are mounting the appliance as a...

  • Page 21: Chapter 3 Connecting The Netcache Appliance

    Connecting the NetCache appliance About this chapter This chapter discusses how to connect the NetCache appliance to a network through several types of Ethernet adapters, and how to connect the appliance to an ASCII terminal console. Topics in this This chapter discusses the following topics: chapter ◆...

  • Page 22: Connecting To An Ethernet Network

    Connecting to an Ethernet network Supported Ethernet The appliance has two onboard 10Base-T/100Base-TX Ethernet ports. It also connections supports the following Ethernet network interface cards (NICs) in the internal PCI riser: ◆ 10Base-T/100Base-TX/1000Base-T Gigabit Ethernet (GbE) NIC, with an RJ45 connection ◆...

  • Page 23: Connecting Through An Rj45 Connection

    Connecting to an Ethernet network Connecting through an RJ45 connection Connecting through To connect the appliance to a 10Base-T/100Base-TX or 10Base-T/100Base- an RJ-45 TX/1000Base-T Ethernet network, complete the following step. connection Step Action Push the RJ-45 connector into the Ethernet port until it clicks and locks into place.

  • Page 24: Connecting Through A Fiber Optic Gbe Network

    Connecting to an Ethernet network Connecting through a fiber optic GbE network Connecting through To connect the appliance to a fiber optic GbE network, complete the following a fiber optic GbE step. connection Step Action Push the fiber optic cable with the SC connector into the ports on the NIC, until it clicks and locks into place.

  • Page 25: Connecting To An Ascii Terminal Console

    Connecting to an ASCII terminal console About the ASCII The ASCII terminal console enables you to monitor the boot process and helps terminal console you configure the appliance after it boots. You must use an ASCII terminal attached through the serial port on the back of the appliance if you want to do local system administration.
  • Page 26 Connecting to an To connect an ASCII terminal console to the appliance, complete the following ASCII terminal steps. console Step Action Set the following communications parameters to the same values for both the appliance and ASCII terminal. Parameter Setting Baud 9600 Data bit Parity...

  • Page 27: Chapter 4 Powering On The Netcache Appliance

    Powering on the NetCache appliance About this chapter This chapter describes how to prepare the NetCache appliance for initial power on and what to expect when you apply power to the appliance. Topics in this This chapter discusses the following topics: chapter ◆...

  • Page 28: Connecting To A Power Source And Powering On

    Connecting to a power source and powering on Connecting and To connect the appliance to a power source and power it on, complete the powering on following steps. Step Action Plug one end of a power supply cord into each power supply inlet connector, then plug the other end of the power cord into grounded electrical outlets on separate AC circuits.

  • Page 29: Configuring The Appliance At Initial Boot

    Configuring the appliance at initial boot Ways to configure You can configure the appliances: the NetCache ◆ Through the console or through the front bezel buttons on the C2100 appliance ◆ Through the console only on the C1200 Information you You need to supply the following configuration information when you first boot need to supply your appliance:...
  • Page 30 Step Action Enter the requested information through the ASCII console keyboard. Note If you need to stop the setup program, press Ctrl-C. To restart the setup program, enter at the system prompt. setup Go to the Quick Setup Guide to complete the installation. Configuring the To configure the C2100 appliance using the buttons on the bezel, complete the appliance through...
  • Page 31 Step Action Apply power to the system and boot it to the first series of configuration questions displayed on the Status LCD. Enter the requested information for each configuration question displayed on the Status LCD, by using the following procedure: 1.
  • Page 32 Configuring the appliance at initial boot...

  • Page 33: Chapter 5 Error Messages And Troubleshooting

    Error Messages and Troubleshooting About this chapter This chapter lists error messages you might encounter during the boot process. It also describes the location of the LEDs and how to interpret the information they provide. Topics in this This chapter discusses the following topics: chapter ◆...

  • Page 34: Startup Error Messages

    CPU-level errors, displayed as four-digit numeric codes and an English description The following series of messages are examples of POST messages displayed on the console. Intel Open Firmware by FirmWorks Copyright 1995-2000 FirmWorks, Network Appliance. All Rights Reserved. Firmware release x.x_in Memory size is 3GB Testing SIO...
  • Page 35 The exact messages that appear on your console depend on your system configuration. NetApp Release x.x.x: Thu January 10 04:06:00: PST 2002 Copyright (c) 1992-2002 Network Appliance, Inc. Starting boot on Thu January 10 23:42:47 GMT 2002 System ID: 0016777216 ()

  • Page 36: Post Error Messages

    Startup error messages POST error messages POST error The following table describes the POST error messages that might appear on the messages system console of the appliance, if the system encounters environmental, CMOS, or CPU errors during the POST process. Note Always power cycle the appliance when you receive any of the following errors.
  • Page 37 Error message or code Description Corrective action *CPU ucode err The CPU microcode update did not Update the firmware to a version occur or, in a multiprocessor system, that contains an updated microcode the microcode updates in the CPUs database. do not match;...
  • Page 38 Error message or code Description Corrective action *Fan stopped; Replace A fan in the appliance stopped and Replace the identified fan, as should be replaced as soon as described in “Replacing the fans” possible. The system console on page 80. displays information about which fan stopped.
  • Page 39 Ignore this error message and set. continue booting to the operating system. If the system does not boot, 105 CMOS checksum A checksum failure occurred during call Network Appliance Customer failure CMOS testing. Support. 106 CMOS display error A display error occurred during CMOS testing.
  • Page 40 121 Password clear The system password is not set. system. If the system does not boot, call Network Appliance Customer Support. 140 PCI error A PCI slot error was encountered. Attempt to isolate the problem by...
  • Page 41 The watchdog timer failed on the last Ignore this error message and failed on last boot boot. continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support. Chapter 5: Error Messages and Troubleshooting...
  • Page 42 C2100 only. 8420 Intelligent system Ignore this error message and monitoring chassis continue booting to the operating opened system. If the system does not boot, call Network Appliance Customer 84F1 Intelligent system Support. monitoring forced shutdown Startup error messages...
  • Page 43 Error message or code Description Corrective action 84F2 Server The server management interface Replace the motherboard, as management interface failed. described in “Replacing the failed motherboard” on page 102. If the problem persists, call Network 84F3 BMC in update The BMC is in update mode and is Appliance Customer Support.

  • Page 44: Boot Error Messages

    For more information about the appliance program, see the setup System Administration Guide. Cannot initialize When the system tries to create a new Contact Network Appliance Customer labels file system, it cannot initialize the disk Support. labels. Startup error messages...
  • Page 45 Boot error message Explanation Corrective action Cannot read labels When the appliance tries to initialize a Contact Network Appliance Customer new file system, it has a problem Support. reading the disk labels it wrote to the disks. This problem can be because the...
  • Page 46 One of the following errors causes the scrambled file system to be inconsistent: ◆ An unclean shutdown when the Contact Network Appliance Customer appliance is in degraded mode Support to learn how to start the and when NVRAM is not system from a system boot diskette working.
  • Page 47 If the problem persists, contact Network Appliance Customer Support. Dirty shutdown in The file system is inconsistent Contact Network Appliance Customer degraded mode because you did not shut down the Support for instructions about system cleanly when it was in repairing the file system.

  • Page 48: Operational Error Messages

    Operational error messages When operational These error messages might appear on the system console or LCD when the error messages system is operating, when it has halted, or when it is restarting because of system appear problems. These errors are generated by sensors in the appliance that constantly monitor heat, power, and other environment characteristics while the system is operating.
  • Page 49 Sensor type C2100 sensors C1200 sensors Power voltage sensors Baseboard 1.25V Baseboard 1.25V Baseboard 2.5V Baseboard 2.5V Baseboard 3.3V Baseboard 3.3V Baseboard 3.3VSB Baseboard 3.3VSB Baseboard 5.0V Baseboard 5.0V Baseboard 12V Baseboard 12V Baseboard -12V Baseboard -12V Baseboard VBAT Baseboard VBAT Baseboard VRM Baseboard VRM Power supply sensors...
  • Page 50 The system is dumping core after a Write down the system crash message system crash. on the system console and report the problem to Network Appliance Customer Support. Disk hung during swap A disk error occurred as you were hot 1.
  • Page 51 Error message Explanation Corrective action Fan %n is in Critical One fan, other than the power supply Replace the fan, as described in State; Replace the fan fan, is spinning below the critical “Replacing the fans” on page 80. immediately to avoid limit.
  • Page 52 Error message Explanation Corrective action Power %a status OK A power voltage is back to a normal No action needed. condition from a warning or critical <current reading> condition. <range> Power %a outside A power voltage is outside noncritical If the condition persists, replace the normal functioning limits but within critical limits.
  • Page 53 Error message Explanation Corrective action “Power Unit: One of the following events was Check the power and correct any <event>” detected at the power unit sensor: conditions or replace the power supply, as described in “Replacing the ◆ Power off power supplies”...
  • Page 54 Error message Explanation Corrective action Processor %n Stat: One of the following events was No action needed. <event> detected at the processor sensor: ◆ Absence ◆ Thermal trip ◆ IERR ◆ FRB1 ◆ FRB2 ◆ FRB3 ◆ Disabled DIMM %n: <event> One of the following events was Replace the identified DIMM, if detected at the DIMMn (n = 1-6)

  • Page 55: System Beep Code Error Messages

    Beeps Description Corrective action 1-5-1-1 FRB failure (processor failure) Call Network Appliance Customer Support. 1-5-2-1 Empty processor Check the appliance for a CPU. If it is missing, call Network Appliance Customer Support. 1-5-2-2...
  • Page 56 “Replacing the faulty. motherboard” on page 102. If the problem persists, call Network Appliance Customer Support. Parity error. Parity cannot be reset. Reboot the system. If the problem persists, call Network Appliance Customer Support. Base memory failure. Base memory test Check and replace defective DIMMs, as described failure.
  • Page 57 Beeps Description Corrective action Keyboard controller. Gate A20 failure. Call Network Appliance Customer Support. The keyboard controller might be bad. The BIOS cannot switch to protected mode. Processor exception interrupt error. The CPU generated an exception interrupt. Display memory read/write error. The system video adapter is either missing or its memory is faulty.

  • Page 58: Interpreting Led Messages

    Interpreting LED messages Types of LEDs There are two sets of LEDs that provide you with basic information about how your system is running. These sets are described in the following table. LED location Basic information given External LEDs Gives high-level device status at a glance, along with network activity.

  • Page 59: External Leds

    Interpreting LED messages External LEDs LEDs visible from The following figure and table shows and describes the LEDs visible from the the C1200 appliance front of the C1200. front Network 1 Status Network 2 Activity Power button Power LED Status indicator Description Activity...
  • Page 60 LEDs visible from The following figure and table shows and describes the LEDs visible from the the C1200 appliance back of the appliance. These LEDs are located on the on-board Ethernet ports back and on the power supplies. Green LED RJ-45 NIC 2 connector Green LED Amber LED...
  • Page 61 LEDs visible from The following figure and table shows and describes the LEDs visible from the the C2100 appliance front of the C2100. front Status LCD Activity Cursor right Increment up Enter Status Back Cursor left Decrement down Power Status LED label indicator Description...
  • Page 62 LEDs visible from The following figure and table shows and describes the LEDs visible from the the C2100 appliance back of the C2100. These LEDs are located on the on-board Ethernet ports and back on the power supplies. Optional NICS On-board AC power AC power LEDs...
  • Page 63 Step Action Call Network Appliance Customer Support and describe the LED error sequence. If Customer Support corrective actions... Then... Do not require replacing the Follow the instructions the motherboard Customer Support representative gives you. Requires replacing the Replace the motherboard, as...
  • Page 64 Status indicator from left LED to right LED POST code Left Right Description Verify password checksum. Verify CMOS checksum. Read microcode updates from BIOS ROM. Initializing the processors. Set up processor registers. Select least featured processor as the BSP. Hook before the keyboard command is issued.
  • Page 65 Status indicator from left LED to right LED POST code Left Right Description Setup Interrupt Vectors: Reading the 8042 input port and disabling the MEGAKEY Green PC feature next. Making the BIOS code segment writable and performing any necessary configuration before initializing the interrupt vectors.
  • Page 66 Status indicator from left LED to right LED POST code Left Right Description Debugger hook. Init PCI devices and motherboard devices. Pass control to video BIOS. Start serial console redirection. Platform hook. Initialize AMI display manager module. Initialize support code for headless system if no video controller is detected. Scan flash for logos and Initialize logo data areas.
  • Page 67 Status indicator from left LED to right LED POST code Left Right Description Chipset hook after memory size. Display processor cache size. Disable parity and NMI reporting. Test 8237 DMA Controller: The DMA page register test passed. Performing the DMA Controller 1 base register test next.
  • Page 68 Status indicator from left LED to right LED POST code Left Right Description Verify RAM Size: Checking for a memory size mismatch with CMOS RAM data next. Check ATA cable type presence of ATAPI devices. Display keyboard message. Display IDE mass storage devices. Display USB mass storage devices.
  • Page 69 Status indicator from left LED to right LED POST code Left Right Description Prepare and run setup: Error manager displays and logs POST errors. Waits for user input for certain errors. Execute setup. Set base expansion memory size. Adjust setup: Programming the setup options next. Set display mode.

  • Page 70: Internal Leds

    Interpreting LED messages Internal LEDs LED visible on the The following figure and table show and describe the disk drive LED that is disk drives visible after you remove the bezel. Drive status LED Status Indicator type indicator Description Disk drive LED Blinking green Data is being accessed or is writing to the disk drive.

  • Page 71: Chapter 6 Maintenance And Servicing

    Maintenance and Servicing About this chapter This chapter lists field-replaceable units (FRUs) that are available for the NetCache appliance, and describes the tasks you must complete to replace each type of FRU. Topics in this This chapter discusses the following topics: chapter ◆...

  • Page 72: Field-Replaceable Unit Overview

    Field-replaceable unit overview About FRUs A field-replaceable unit (FRU) is a component in your appliance that you can replace if it fails. FRUs must be purchased through Network Appliance or from an authorized reseller. Units you can The following list specifies the FRUs in the C1200 and C2100.
  • Page 73 What to do if the If you need to replace a component that is not on the FRU list, you must call failed item isn’t on Network Appliance Customer Support for instructions. the FRU list Chapter 6: Maintenance and Servicing...

  • Page 74: Required Tools And Equipment

    Required tools and equipment Required tools and To replace components, you need the following tools and equipment: equipment ◆ Phillips screwdrivers (#0, #1, and #2) ◆ 3/16-inch socket wrench—C2100 only ◆ Torque screwdriver ◆ Antistatic wrist strap and grounding leash ◆...

  • Page 75: Opening The Appliance

    Opening the appliance Opening the To open the appliance for access to the internal FRUs, complete the following appliance steps, using the figure for reference. Black pad Black button Step Action Ground yourself using an antistatic wrist strap, then shut down the appliance by entering the following command at the prompt: halt Unplug the appliance and disconnect it from all power sources.

  • Page 76: Closing The Appliance

    Closing the appliance Closing the To close the appliance after completing the FRU replacement, complete the appliance following steps. Step Action Align the cover with the notches on the sides of the appliance, then slide the cover down and forward to seat it. Reinstall the appliance into the rack, as described in “Installing the NetCache...

  • Page 77: Adding Or Replacing Disk Drives

    Adding or replacing disk drives About replacing When a disk drive fails or is added in a C2100 system, all you need to do is disk drives replace the failed drive, or install the new disk drive into the system. This can be done while the system is running.

  • Page 78: Hot Swapping Disks In A C2100

    Replacing the disk drives Hot swapping disks in a C2100 About replacing Replacing a disk drive in a C2100 system consists of the following procedures: disk drives in a ◆ “Removing a disk drive” on page 68 C2100 system ◆ “Installing a disk drive”...
  • Page 79 Step Action While grounded, remove the bezel, then press the release button on the disk drive carrier handle to unlock the drive and swing the drive carrier handle away from the C2100. Slide the drive completely out of the bay. If you are...

  • Page 80: Removing, Adding, Or Installing Disks In A Single-Disk C1200

    Replacing the disk drives Removing, adding, or installing disks in a single-disk C1200 Considerations for The procedures for removing, replacing, or adding a disk drive to a C1200 replacing or adding system depend on how many drives are currently in the system. For example, if a disk to a C1200 you are replacing or adding a disk to a C1200 that has two or more disks, it can be done without shutting down the system.
  • Page 81 Step Action Back up your data, as described in the NetCache Administration Guide. Enter the following command on the system console: halt Result: System activity is suspended to the disks. It might take several minutes for system activity to cease completely. Turn off the appliance power and unplug it from the power source.
  • Page 82 Step Action Connect the system to the power source, then press the Power button on the front panel to reboot the system. The green power LED illuminates when the power is on. Result: The system boots, then displays the following prompt: Press Ctrl-C for special boot menu Press Ctrl-C on your keyboard and select 4 from the following menu:...
  • Page 83 Step Action Enter the following command on the system console: halt Result: System activity is suspended to the disks. Ground yourself, then turn off power to the appliance and unplug it from the power source. Remove the bezel, then remove the slot cover from disk drive slot 1 and store the slot cover for later use.
  • Page 84 Step Action Enter to the following questions, to begin initialization. Zero disks and install a new file system? This will erase all the data on the disks, are you sure? Reserve a disk as a hot spare by entering to the following question: Reserve a disk for use as a “hot spare”? Result: Disk 0 is reserved as a hot spare.

  • Page 85: Hot Swapping Disks In A Multi-Disk C1200

    Replacing the disk drives Hot swapping disks in a multi-disk C1200 When you can hot You can hot swap disks only in a C1200 that has two or more disk drives. swap disks Removing a failed To remove a failed disk in a multi-disk C1200 system, complete the following disk in a multi-disk steps.
  • Page 86 Hot adding a disk in To hot add a disk drive in a multi-disk C1200 system, complete the following a multi-disk C1200 steps. Step Action While grounded, align the replacement drive with the edges of the empty drive bay, then slide the drive all the way into the bay. Note If you are adding a third disk to a two-disk system, you might need to remove the slot cover from disk slot 2.

  • Page 87: Downgrading A Multi-Disk C1200 To A Single-Disk C1200

    Replacing the disk drives Downgrading a multi-disk C1200 to a single-disk C1200 Considerations for If your C1200 is a multi-disk system, you can remove all but the first disk drive downgrading your and run the system with a single drive. You must consider the following if you system downgrade your system to a single disk: ◆...
  • Page 88 Step Action If you have... Then... A system with three disk drives 1. Press the release button on the disk drive carrier handle to unlock the drive in disk slot 2. 2. Swing the drive carrier handle away from the appliance and slide the drive out of the disk drive bay.
  • Page 89 Step Action Connect the system to the power source, then press the Power button on the front panel to reboot the system. The green power LED is lit when the power is on. Result: The system boots, then displays the following prompt: Press Ctrl-C for special boot menu Press Ctrl-C on your keyboard and select 4 from the following menu: Result: The console displays the following menu:...

  • Page 90: Replacing The Fans

    Replacing the fans Types of fans The appliance has three types of FRU fans, listed in the following table. Note Not all appliance fans are FRUs. The power supply fan and the heatsink fan in the C1200 are not FRUs. Model Fan type Quantity...
  • Page 91 ◆ “Removing the power supply chassis on the C2100” on page 85 ◆ “Installing the power supply chassis on the C2100” on page 86 Replacing the CPU heatsink fan consists of the following procedures: ◆ “Removing the CPU heatsink fan from the C2100”...

  • Page 92: Replacing Chassis Fans

    Replacing the fans Replacing chassis fans Removing a chassis Individual chassis fans can be removed and replaced from the chassis fan block fan from the C2100 in the C2100. To remove a chassis fan from the fan block, complete the following steps, using the figure for reference for both the C2100 and C1200.
  • Page 93 Step Action Remove the ATA Flex cable retaining bracket, located on the backplane. Unplug the copper-colored ATA Flex cable from the backplane. This cable is just to the left of the fan block. Lift up on the retaining clip on the bottom right of the fan block, then slide the fan block to the right and lift it out of the chassis.
  • Page 94 Removing a fan Individual chassis fans cannot be removed and replaced in the chassis fan block block from the of the C1200; the entire fan block must be removed and replaced. C1200 To remove a chassis fan block from the C1200, complete the following steps, using the figure in “Removing a chassis fan from the C2100”...

  • Page 95: Replacing Power Supply Fans

    Replacing the fans Replacing power supply fans Removing the The power supply fan is integrated into the power supply chassis. If the power power supply supply fan fails, you must replace the power supply chassis. To remove the power chassis on the supply chassis from the C2100, complete the following steps, using the figure for C2100 reference.
  • Page 96 Step Action Remove the two screws on the back of the power supply chassis, then remove the inside screw that secures the power supply chassis to the C2100 chassis. Disconnect the cables running from the back of the power supply chassis, then slide the power supply chassis toward the front of the appliance and lift it out of the C2100 chassis.

  • Page 97: Replacing The Cpu Heatsink Fan

    Replacing the fans Replacing the CPU heatsink fan Removing the CPU To remove the CPU heatsink fan from the C2100, complete the following steps, heatsink fan from using the figure for reference. the C2100 CPU1 Step Action Open the appliance, as described in “Opening the appliance”...
  • Page 98 Step Action With your thumb and forefinger, gently pinch the two locking tabs on the side of the fan and lift the fan off the heatsink. WARNING WARNING Do not touch the heatsink; it might be hot enough to burn you. Installing the CPU To install the CPU heatsink fan in the C2100, complete the following steps.

  • Page 99: Replacing The Power Supplies

    Replacing the power supplies About replacing a The C1200 has one power supply at the back of the appliance that can only be power supply replaced when the power is shut off to the system. The C2100 has two power supplies at the back of the appliance that can be replaced, one at a time, while the system is powered on and running.
  • Page 100 Step Action Slide the power supply assembly out of the power supply cage. Installing a power To install a power supply in the C2100, complete the following steps. supply in the C2100 Step Action Align the new power supply with the opening in the power supply cage, then carefully slide it into the power supply cage.
  • Page 101 Step Enter the following command on the system console: halt Result: System activity is suspended to the disks. Ground yourself using an antistatic wrist strap, then unplug the power cord from the power supply and from the power source. Open the appliance, as described in “Opening the appliance”...

  • Page 102: Replacing The Dimms In The Appliance

    3.3V, registered, 6 X 256 MB, SDRAM, PC 133 Caution All DIMMS must be listed on the Network Appliance Approved Parts List. Contact Network Appliance Sales to obtain this list. Unapproved DIMMs have not been tested for reliability and might cause system downtime.
  • Page 103 Step Action Open the appliance, as described in “Opening the appliance” on page 65. Make sure that both power cords are unplugged from the appliance. Locate the DIMM you want to remove, press down and outward on the ejectors at the end of the DIMM socket until the DIMM pops free of the socket, then lift the DIMM free.
  • Page 104 Step Action Press down on the DIMM while pulling up on the ejectors to lock the DIMM into the socket. Close the appliance, as described in “Closing the appliance” on page 66. Replacing the DIMMs in the appliance...

  • Page 105: Installing Or Replacing Expansion Adapters

    Installing or replacing expansion adapters Types of expansion The following list specifies the expansion adapters that the C1200 and C2100 can adapters use: Note The NVRAM 4 adapter is only used in the C2100. ◆ NVRAM 4 adapter The NVRAM 4 adapter has an attached, sealed, lithium-ion battery that is recharged whenever the system is turned on and operating normally.
  • Page 106 Where to get The System Configuration Guide at http://now.netapp.com lists current configuration configurations for your appliance. The Web site lists the following information: information ◆ Expansion slots that are available on your appliance ◆ Supported adapters ◆ Expansion slot assignments Caution Do not use an expansion adapter that is not listed in the System Configuration Guide, or install it in an expansion slot not listed in the guide.
  • Page 107 Note: There are 3 slots on the C2100 and only 1 slot on the C1200. Step Action Open the appliance, as described in “Opening the appliance” on page 65. If you are... Then... Removing a NIC 1. Unplug the RJ-45 cables from the NICs in the rear of the appliance.
  • Page 108 Step Action Unhook the locking clip from the end of the riser assembly and swing it down and out of the way. Gently remove the adapter from the riser assembly. Installing an To install an expansion adapter, complete the following steps. expansion adapter Step Action...
  • Page 109 Step Action Power on the system. Result: The appliance console displays the POST messages. After POST is completed, the console displays the following menu: Data ONTAP [backup] Data ONTAP Service Menu Using the arrow keys, select from the list. Service Menu Result: The appliance console displays the Disk Boot Menu.
  • Page 110 Step Action If the appliance... Then... Can boot from the selected The following menu appears: disk 1) Normal Boot 2) Boot without /etc/rc 3) Change Password 4) Initialize all disks 5) Maintenance mode boot Selection (1-5)? Go to Step Cannot boot from the An error message appears stating selected disk that it cannot boot from the selected...
  • Page 111 Step Action If... Then... No software files match 1. Download the appropriate software image from http://now.netapp.com, using the following command: install -dl 2. Save the software image to the CompactFlash card, using the following command: install -c image_name Software files match Save the software image to the CompactFlash card, using the following command:...

  • Page 112: Replacing The Motherboard

    Replacing the motherboard About replacing the Only the C2100 has a replaceable motherboard. To replace the motherboard on a motherboard C1200, you must replace the entire chassis. To replace the chassis on the C1200 go to “Replacing the appliance chassis” on page 106. Replacing the motherboard on the C2100 NetCache appliance consists of the following procedures: ◆...
  • Page 113 Step Action Open the appliance, as described in “Opening the appliance” on page 65. Remove the risers and expansion adapters, as described in “Removing an expansion adapter” on page 96. Note Do not unplug the NVRAM 4 adapter. Fold the riser to the top of the disk drive housing.
  • Page 114 Step Action Remove the DIMMs, as described in “Removing a DIMM” on page 92. Installing the To install a motherboard, complete the following steps. motherboard— C2100 only Step Action Seat the new motherboard into the chassis, aligning the screw holes in the motherboard and chassis.
  • Page 115 Updating the To update the firmware on the new motherboard, complete the following steps. motherboard firmware Step Action Power on the system and boot it to the main GRUB menu. Result: The appliance console displays the POST messages. After POST is completed, the console displays the following menu: Data ONTAP [backup] Data ONTAP Service Menu...

  • Page 116: Replacing The Appliance Chassis

    Replacing the appliance chassis About replacing the The replacement chassis for the C1200 is equipped with a motherboard that is chassis integral to the chassis. The replacement chassis for the C2100 is not equipped with a motherboard. Replacing the chassis consists of the following procedures: ◆...
  • Page 117 96. If you have a... Then... C1200 Do not remove the motherboard. It is to be returned to Network Appliance with the chassis. C2100 Remove the motherboard, as described in “Removing the motherboard” on page 102.
  • Page 118 Step Action If you have a... Then... C1200 chassis Skip this step. C2100 chassis Install the power supplies, as described in “Installing a power supply in the C2100” on page 90. Replace the cover on the system, as described in “Closing the appliance”...

  • Page 119: Appendix A Recommended Power Line Size

    Recommended Power Line Size About this appendix This appendix discusses how to determine the power line requirements. Appendix A: Recommended Power Line Size...

  • Page 120: Recommended Ac Power Lines

    Recommended AC power lines About AC power Longer AC power feeds must be properly designed to preserve voltage levels to feeds the equipment. The wiring from the breaker panel to the power strip, which supplies power to the appliance, can often exceed 50 feet. Note Total AC wire length = breaker to wall or ceiling outlet + extension cable or Recommended...

  • Page 121: Appendix B Communications Regulations

    Communications Regulations About this appendix This appendix lists the regulatory notices you need to be aware of when installing and operating your Network Appliance equipment. Appendix B: Communications Regulations...

  • Page 122: Regulatory Notices

    Network Appliance devices are designed for a CFR 47 (Code Federal (U.S. only) Regulations) Part 15 Class A environment. The FCC and Network Appliance guarantee the user’s rights to operate this equipment only if the user complies with the following rules and regulations: ◆...
  • Page 123 Caution This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate Bureau of Standards, Metrology, and Inspections notice (BSMI, Taiwan only) Translation of the BSMI notice: Warning: This is a Class A product.

  • Page 124: Declaration Of Conformity

    Declaration of Conformity Network Appliance, Inc., 495 East Java Drive Sunnyvale, California, 94089, U.S.A., declare under our sole responsibility that the products Type of equipment Description Model number Year of manufacture Network caching NetCache appliance C1200 2002 appliance C1200 Network caching...

  • Page 125: Index

    Index Numerics No disks 35 No network interfaces 37 10Base-T/100Base-TX Ethernet network No NVRAM present 37 cable description 12 NVRAM #n downrev 37 connecting 13 NVRAM test failed 37 10Base-T/100Base-TX/1000Base-T Ethernet Replace NVRAM batteries 37 network Unsupported NVRAM size %dMB 37 cable description 12 connecting 13 C1200-C2100...
  • Page 126 removing on a C1200 single-drive system 70 flush-mount in a two-post rack 9 documentation, required 3 in a double two-post equipment rack 8 mid-mount in a two-post rack 9 POST messages 24 required manuals 3 equipment racks startup sequence 24 components in 2 types used 7 error messages...
  • Page 127 POST error messages 24 10A 29 motherboard 10B 29 installing 104 11B 29 removing 102 11E 29 updating the firmware 105 120 30 121 30 140 30 141 30 network connections 142 30 10Base-T/100Base-TX 13 143 30 GbE 14 144 30 NICs 145 30 installing 98...
  • Page 128 8192 32 double two-post 8 8193 32 two-post flush-mount 9 8194 32 two-post mid-mount 9 8195 32 removing 96 8196 32 requirements 8197 32 electrical 5 8300 32 environmental 4 8301 32 physical 4 8305 32 space 5 8420 32 84F1 32 84F2 33 special messages ix...

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