Customer Support - Intel 80386 Reference Manual

CUSTOMER SUPPORT
CUSTOMER SUPPORT
Customer Support is Intel's complete support service that provides Intel customers with Customer
Training, Software Support and Hardware Support.
After a customer purchases any system hardware or software product, service and support become
major factors in determining whether that product will continue to meet a customer's expectations.
Such support requires an international support organization and a breadth of programs to meet a
variety of customer needs. Intel's extensive customer support includes factory repair services as well as
worldwide field service offices providing hardware repair services, software support services and
customer training classes.
HARDWARE SUPPORT
Hardware Support Services provides maintenance on Intel supported products at board and system
level. Both field and factory services are offered. Services include several types of field maintenance
agreements, installation and warranty services, hourly contracted'services (factory return for repair) and
specially negotiated support agreements for system integrators and large volume end-users having
unique service requirements. For more information contact your local Intel Sales Office.
SOFTWARE SUPPORT
Software Support Service provides maintenance on software packages via software support contracts '
which include subscription services, information phone support, and updates. Consulting services can
be arranged for on-site assistance at the customer's location for both short-term and long-term needs.
For complex products such as NDS II or FICE, orientation/ installation packages are available
through membership in Insite User's Library, where customer-submitted programs are catalogued and
made available for a minimum fee to members. For more information contact your 10cal'lntel Sales
Office.
CUSTOMER TRAINING
Customer Training provides workshops at customer sites (by agreement) and on a regularly scheduled
basis at Intel's facilities. Intel offers a breadth of workshops on microprocessors, operating systems and
programming languages, etc. For more information on these classes contact the Training Center nearest
you.
TRAINING CENTER LOCATIONS
To obtain a complete catalog of our workshops, call the nearest Training Center in your area.
Boston
Chicago
San Francisco
Washington, D.C.
Israel
Tokyo
Osaka (Call Tokyo)
Toronto, Canada
(617) 692-1000
(312) 310-5700
(415) 940-7800
(301) 474-2878
(972) 349-491-099
03-437-6611
03-437-6611
(416) 675-2105
London
Munich
Paris
Stockholm
Milan
Benelux (Rotterdam)
Copenhagen
Hong Kong
(0793) 696-000
(089) 5389-1
(01) 687-22-21
(468) 734-01-00
39-2-82-44-071
(10) 21-23-77
(I) 198-033
5-215311-7