True CS400 Owner's Manual page 130

CHAPTER 7: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE (continued):
Transmitter belt contacts are not
making good contact with the skin
Contacts on the transmitter belt are
not moist
Transmitter belt is not within 3 feet
(1 meter) of the heart rate receiver
Transmitter belt is not the correct
frequency or is encoded
The battery inside the transmitter
belt is depleted
Heart rate is
Another user wearing a compatible
displaying
transmitter strap is within 3 foot (1
erratically or not
meter) of the unit
displaying
Environmental interference from
high voltage power lines
Environmental interference from
computers
Environmental interference from
motor driven appliances
Environmental interference from
cell or cordless phone
Environmental interference from
Wi-Fi router
Fault Code
Fault CN00: Corrupted
Console Configuration
Fault CN01: Internal
Fault
Category Description
Corrupted brainboard
Console
configuration - fails integrity check
Console Math error - software
TRUEfitness.com / 800.426.6570 / 636.272.7100
Re-adjust the transmitter belt so that it is in full contact
with the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3
foot (1 meter) of the console
Polar equip or compatible receiver use 4.8kHz un-encoded
receiver
replace the transmitter belt with a compatible transmitter
belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged into
the same outlet move the suspect source to another outlet.
Cause
Corrupt software
Firmware and
software versions
are not compatible
Console configured
incorrectly
Corrupt Software
Corrective Action
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or
TRUE service
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or
TRUE service
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