True CS400 Owner's Manual
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True CS400 Owner's Manual

Commercial treadmill
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*Assembly Guide & Warranty Card Included
CS400 TREADMILL
OWNER'S MANUAL
Revision 051114

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  • Page 1 *Assembly Guide & Warranty Card Included CS400 TREADMILL OWNER’S MANUAL Revision 051114...
  • Page 2 CS400 TREADMILL OWNERS MANUAL IMPORTANT: All Products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up to date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a result, people all over the world are benefiting from the TRUE experience.

  • Page 4: Table Of Contents

    CS400 TREADMILL OWNERS MANUAL TABLE OF CONTENTS : Chapter 1: Safety Instructions Chapter 4C: Escalate Operation Safety Instructions Escalate 9 Overview Use of Safety Key Console Navigation Space Requirements Advanced Console Functions Grounding Instructions Power Requirements Chapter 4D: Emerge Operation...

  • Page 5: Chapter 1: Safety Instructions

    45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service for a replacement.
  • Page 7 CHAPTER 1: SAFETY INSTRUCTIONS CAUTION (continued): • Use correct ergonomic positioning while running on treadmill. • Do not allow animals on or near the equipment while in operation. • Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side handrails should be grabbed and the user should place his/her feet on the side platforms.

  • Page 8: Use Of Safety Key

    CHAPTER 1: SAFETY INSTRUCTIONS USE OF SAFETY KEY (E-STOP): • Attach the safety clip to your clothing before each workout and when treadmill is in use. (See Fig 2) • Attach the magnetic key to the treadmill console assembly. SPACE REQUIREMENTS: Space Requirements: ASTM (USA) and EN (European) regulations require a minimum of 20”...

  • Page 9: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS: This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.

  • Page 10: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 11: Warning Decals

    CHAPTER 1: SAFETY INSTRUCTIONS WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged or missing. To replace any worn or missing warning decals contact TRUE FITNESS by visiting www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.

  • Page 12: Chapter 2: Assembly Instructions

    Important Electrical Requirements – 120V: Your TRUE treadmill requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but you must ensure the treadmill does not share the circuit with anything else.

  • Page 13: Pre-Assembly Check List

    CHAPTER 2: ASSEMBLY INSTRUCTIONS PRE-ASSEMBLY CHECK LIST: Frame Components: Item Description Console Rack Frame Pedestal (L) Pedestal (R) Handrail (L) Handrail (R) Shoulder Cover-Top (L) Shoulder Cover-Top I) Shoulder Cover – Bottom (L) Shoulder Cover – Bottom (R) Power Cord Console Cover Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 14 Hex Key – 5mm Various NOTE: Consult your TRUE Fitness TCS400 Treadmill Owner’s Manual for information related to item (h) Tread Belt Lubricant for Tread Belt lubrication procedure and item (i) T-Spanner – 8mm for Tread belt Adjustment. Tool Requirements: •...

  • Page 15: Treadmill Assembly Steps

    CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS: STEP 1: Remove Motor Cover: a) Remove two screws (l) and two Motor Decoration Covers from Frame. b) Remove seven screws (m) and Motor Cover from Frame. c) Set hardware to the side for use in step 4.
  • Page 16 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): Important Display Specification: Verify on customer product order what type of display will be installed on this treadmill. Listed below are the four display options for these series of treadmills. Find the correct Display Option for assembly and follow frame cable routing (step 3) directions for either section 3-2A or 3-2B and for console cable connections (step 11) follow section 11A or 11B Emerge Escalate...
  • Page 17 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 3-1: Frame Cable Connections: a) Route the COAX Cable and COMM Cable to the front of the treadmill frame. b) Connect the COMM cable to the Connect COMM network jack on the power plate as Cable Here shown.
  • Page 18 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): Step 3-2B Frame Cable Connections: *TOUCHSCREEN CONSOLES & 15” TFT CONSOLES ONLY a) Place Auxiliary Power Supply TCPS Power Supply (included in console box), in motor Connector area floor location shown. b) Connect TCPS Power Supply AC connector (large connector w/ 3 pins) into Auxiliary Power Supply as shown in picture.
  • Page 19 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 4: Console Rack and Motor Cover Installation: a) Install Console Rack (A) onto Pedestals R & L by resting Console Rack tubing on top of Pedestal tubing cradles. b) Using 5 mm Hex Key, install but do not tighten, 8 Shoulder Plates (g), 8 Bolts-M8 x 40mm (f) and 8 external tooth washers (d) through Console...
  • Page 20 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 5: Console Rack Cable Connections: AUXPS from Rack a) Connect the COAX, AUXPS, COMM from Rack COMM and CNTRL cables coming CNTRL from Rack AUXPS from the right pedestal to the COMM corresponding wires in the console CNTRL...
  • Page 21 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 8: Bottom Shoulder Covers: a) Using a Phillips screwdriver, install Shoulder Cover Bottom pieces Left (G) and Right (H) with five Screws M4 x 10mm (c) on each side as shown. CAUTION: Make sure cabling is NOT pinched during installation.
  • Page 22 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): Step 11A Console Cable Connections: *Follow Step 11A if installing a 9” TFT console or an LED console. For other consoles, proceed to Step 11B. 9” TFT Console Orange LED Console Connect Data Cable (50-pin) Both 9”...
  • Page 23 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 11B: Console Cable Connections: *Follow Step 11B if installing a touchscreen console or 15”TFT console. . For other consoles, return to Step 11A. 15” TFT 10” Touchscreen Console Console Network Power Cable Do Not Use 2 Pin Cable...
  • Page 24 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 11B (continued): Console Connections: *Follow Step 11B if installing a touchscreen console or 15”TFT console. . For other consoles, return to Step 11A. 15” TFT 10” Touchscreen Console Console Do Not Use Ensure the Ground Cable is attached by the Ground Screw *Location Varies By Model...
  • Page 25 10 minutes and then reset the Circuit Breaker by pressing the button in on Circuit Breaker. If it does not reset, or the Circuit Breaker pops out again, please contact TRUE CLOSED OPEN Fitness Service department at 1-800-883-8783.
  • Page 26 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): STEP 14: Unit Leveling (if needed): a) Ensure treadmill incline rack wheels and rear feet are resting on the floor. b) Using a 15/16 inch open end wrench, loosen nut (A) the Rear Foot. c) Using a level or estimating by sight, turn section (B) of foot clockwise, or counter-clockwise,...
  • Page 27 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): 110V Wiring Diagram: 220V Wiring Diagram: Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 28 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): Cable Routing Diagram: 9”TFT or LED Console Touchscreen or 15”TFT Console COAX & COMM Cables COAX & COMM Cables CNTRL/AUXPS Cable Bundle CNTRL Cable AUXPS Cable Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 29: Chapter 3: Product Overview

    CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW: Quick Access Keys Contact Heart Contact Heart Console Assembly Rate Pad Rate Pad Safety (E-Stop) Straddle Covers Belt Belt Adjustment Bolts Leveling Feet On/Off Switch, Circuit Breaker, and Power Cord Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 30: Console Assembly

    CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW (continued): Console Assembly: The console allows the user to set up a workout program and control the treadmill during a workout (For console overview and operation instructions refer to chapter 4). Quick Access Keys: Allows the user to quickly start, stop and wake the treadmill or make fast, convenient adjustments to the incline level or speed of the treadmill.

  • Page 31: Chapter 4: Programming & Operation

    CHAPTER 4: PROGRAMMING & OPERATION CAUTION: The safety key must be in place on the treadmill console, and should be attached to the user’s clothing. The treadmill will not operate if the safety key is not attached to the console. HEART RATE MONITORING: This treadmill can monitor a user’s heart rate using either a Polar®...

  • Page 32: Heart Rate Control

    HEART RATE CONTROL (HRC): Introduction: You are now the owner of the most sophisticated Heart Rate Control treadmill available. TRUE HRC is unique and patented. It accommodates users from rehabilitation to world class athletes, and all those in between. TRUE HRC allows users to do a completely hands free heart rate controlled workout using speed, incline or both.

  • Page 33: Program Descriptions

    CHAPTER 4: PROGRAMMING & OPERATION HEART RATE CONTROL (continued): Heart Rate Control Stage: The treadmill takes control of speed and incline, keeping the user’s heart rate within a few bpm of their target. When using the Interval HRC Workout, the treadmill alternates between work and rest intervals. Cool-Down: At the end of the workout time or distance, the treadmill reduces the workout intensity by half and goes back into Manual Control mode, where users directly control their cool-down.

  • Page 34: Rolling Hills

    CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): Rolling Hills: **** Series of gradually increasing and decreasing INCLINE changes that simulate rolling hills. Users can make adjustments to the SPEED during the workout. SPEED changes are permanent; INCLINE changes affect the current segment only. Single Hill: **** INCLINE increases to a maximum at the mid-point of the workout, then decreases to the finish.
  • Page 35 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): Distance Workouts: *** Choose any one of our 4 common distance workouts - 5k, 10k, 2 mile or 4 mile. The user controls both the SPEED and INCLINE of the treadmill throughout the workout. Saved Workouts: *** Access to previously saved manual workouts.
  • Page 36 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): HRC Intervals: *** Intervals of WORK and REST determined by target heart rate. The treadmill begins in MANUAL control – Users should gradually increase their workout intensity until their heart rate is within 10 bpm of their target. At this point, the treadmill takes over to control speed and incline to maintain the user’s HR within a few beats of their target.

  • Page 37: Virtual Active Videos

    CHAPTER 4: PROGRAMMING & OPERATION VIRTUAL ACTIVE VIDEOS: * *Content is provided by Virtual Active™ and is subject to change without notice. Indoor Cycling Group World Tour Northern Italy: Northern Italy is a cyclist’s dream, where stunning views meet tough terrain. The rugged cliffs along Italy’s largest lake, Lago di Garda are just a short ride away from the idyllic small town of Pregasina, and the rural mountain passes of Gampenjoch are as beautiful as they are treacherous.
  • Page 38 CHAPTER 4: PROGRAMMING & OPERATION VIRTUAL ACTIVE VIDEOS (continued): American Southwest 2 Run: Return to the crimson cliffs of the Southwest. Scale Angel’s Landing in Zion National Park in Utah, surf “The Wave” in Arizona, and go all-in, with a sprint down the fabulous Las Vegas Strip in Nevada. The guided workout begins with a quick build and maintains a strong pace throughout.

  • Page 39: Chapter 4A: Transcend Operation

    CHAPTER 4A: TRANSCEND OPERATION TRANSCEND OVERVIEW: Cooling Fan Touchscreen Display Reading Rack iPod® Connector Warning Decal USB Jack Headphone Jack Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 40 CHAPTER 4A: TRANSCEND OPERATION CONSOLE OVERVIEW (continued): Touchscreen Display: A capacitive touchscreen used for workout control and feature navigation. iPod® Connector: Standard 30 pin iPod connector used to connect an iPod to the console. Headphone Jack: Standard 3.5mm audio jack used to connect headphones to the console during media playback. USB Jack: Allows users to export workout data to an external USB drive or update the console software.

  • Page 41: Touchscreen Introduction

    Because of this, capacitive touchscreens are highly responsive and do not require pressure to register a touch. TOUCHSCREEN NAVIGATION: TRUE recommends that users familiarize themselves with the different screens to ensure that they are safely taking advantage of all of the features that this equipment has to offer. Icon Character Map This console uses several icons to provide users with a simplified and visually appealing workout experience.
  • Page 42 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout or view media. A) Quick Start Starts a Quick Start workout in which the user controls all settings.
  • Page 43 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by touching the Workout Finder Button on the home screen. Workouts are organized into 5 categories. To view the workouts in a category simply touch a Category Selection button (A) or swipe through categories in the category preview window (B).
  • Page 44 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Workout View Screens: During any workout a Workout View Screen will be displayed to give the user a comprehensive visual overview of their current workout data. A) Custom Data Display #1: This display will toggle between data points throughout the workout. To select which data points are displayed, press the arrow below the Data Display to open the Selection Toolbox (A1) B) Incline: Displays the current incline level.
  • Page 45 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Workout View Screen Controls: The Workout View Screens contain controls that allow users to adjust settings during their workout A) Incline/Speed Adjustment Keypads: These keypads allow the user to input a manual speed or inline adjustments. Touching the Keypad Icons (A1) will open these keypads C) Quick Keys: These keys are displayed by touching the Show/Hide button (B) and allow the user to quickly switch between preset...
  • Page 46 CHAPTER 4A: TRANSCEND OPERATION TOUCHSCREEN NAVIGATION (continued): Switching Between Workout View Screens: There are several Workout Data Screens available to choose from. To switch between screens the user can touch the selection button (A) for the specific Workout Data Screen they wish to use or simply swipe their finger across the main display window (B) to scroll through the available screens.

  • Page 47: Web Browser

    CHAPTER 4A: TRANSCEND OPERATION WEB BROWSER: When enabled, the integrated web browser allows users to catch up on breaking news, watch sports highlights, check email and connect with their friends on social media. Having this feature built into a Workout Data Screen allows users to easily multi task.

  • Page 48: Ipod® Integration

    CHAPTER 4A: TRANSCEND OPERATION iPod® INTEGRATION: The Transcend console has an advanced iPod® Integration feature which allows a user to connect their iPod® to the console via the 30 pin connector located on the front of the console. Once connected, the user can control the functions of their iPod®...

  • Page 49: Bluetooth Audio

    CHAPTER 4A: TRANSCEND OPERATION BLUETOOTH AUDIO: This console has integrated Bluetooth support for non-30 Pin iPod® audio devices. To pair a device with the console, touch the iPod®/Audio Device Selection Button (A). Ensure that the device is discoverable via Bluetooth and press the Bluetooth Button (B) to search for devices.
  • Page 50 CHAPTER 4A: TRANSCEND OPERATION BLUETOOTH AUDIO (continued): When a device is selected from the list, the console will send a pairing request to that device. The paring request must be accepted in order for this feature to operate. For iOS devices, press Pair (E) to accept the request. For Android devices, press Accept (F) to accept the request.

  • Page 51: Tv Controls

    CHAPTER 4A: TRANSCEND OPERATION TV CONTROLS: This console also features an integrated HDTV Tuner which allows the user to watch live programming in crisp, clear high Definition. The TV controls are built in to a Workout View Screen to allow the user to monitor their workout while enjoying their favorite shows.

  • Page 52: Virtual Active

    CHAPTER 4A: TRANSCEND OPERATION VIRTUAL ACTIVE®: Virtual Active® provides users with a scenic, first-person video to enhance a workout. Audio from the web browser, TV, iPod®, and Bluetooth sources can be combined with this feature by pressing the Change Audio Button (A) to create a truly unique workout.

  • Page 53: Advanced Console Functions

    Entering Service Mode: Entering Service Mode can be completed by pressing and holding the TRUE logo (A) in the upper left corner of the home screen. When the word “TRUE” (B) begins to flash, release the logo and press and hold the lower right corner of the screen(C).
  • Page 54 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen will be the first screen displayed after entering service mode. This screen will give a general overview of the unit’s setup. A) Product Model: The model number that the console is currently configured to. B) Serial Number: The serial number of the console (not the base unit).
  • Page 55 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu: The setup menu is accessed by touching the Setup button on the main menu. The Setup Menu is separated into sub- categories and allows to users configure the console and to set up various functions of the unit. Sub-Categories can be accessed by touching the selection buttons...
  • Page 56 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Calibration: Calibration will conduct a basic test of the drive and incline systems to ensure that they are operating as intended. Calibration may also be used by technicians to troubleshoot system faults. WARNING: This process will take full control of the treadmill and can be dangerous if caution is not taken.
  • Page 57 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Clock: Correctly setting up the clock will ensure that all workout data that is exported by a user will be correctly labeled. Correct time is also important for troubleshooting purposes when viewing the system’s error log. Setting the Clock: •...
  • Page 58 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Screen Saver: Users can load JPG images to be used by the console as a custom screen saver. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “screen saver” (case sensitive). Importing Screen Saver Images: •...
  • Page 59 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Facility Images: The Transcend console supports customizable facility images to help promote specials, events or endorse a brand. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “facility” (case sensitive). Importing Facility Images: •...
  • Page 60 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Setup: Transcend consoles have an integrated HDTV Tuner which allows the user to watch live programming in crisp, clear high Definition. Before any programming can be viewed, the TV signal needs to be set up. (TV Options will not be displayed on the Home Screen or in the Workout Data Screens until the TV Setup Steps have been completed) TV Setup Steps: •...
  • Page 61 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Setup (continued): Users can save time when setting up multiple units or maintain a back-up of their TV Setup Data by exporting it to a USB drive. Exporting TV Setup Data to USB: •...
  • Page 62 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Advanced: The TV Advanced Menu allows users to fine tune their TV settings by adding channels, removing channels, and adding channel logos. Add a Channel: • Navigate to the TV Advanced Screen (A). •...
  • Page 63 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Advanced (continued): Using Channel logos allows users to quickly identify and select their favorite TV channels with minimal interruption to their workout. Adding Channel Logos: • Navigate to the TV Advanced Screen (A). •...
  • Page 64 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Network Setup: The Network Setup screen displays the current network information for the console. This screen also allows users to setup wired or wireless internet connection, enable web browsing, and allows for Netpulse® configuration (in a Netpulse® enabled environment).
  • Page 65 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu: The Options menu allows users to customize settings on the console to meet their needs. The settings in this menu save automatically. A) Metric Units: When enabled, the console will display all Metric units rather than American Standard. B) Save Workout Enabled: Turn on this feature to allow users to save custom workouts to the console.
  • Page 66 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Timers Menu: The Timers Menu allows for time limits to be set on various console features and functions. A) Cooldown Time: Use the slider to adjust the length of the cooldown segment at the end of a workout. B) Maximum Workout Time: This setting will limit the amount of time that all workouts can last (this setting does not apply to quickstart workouts, manual workouts or distance workouts).
  • Page 67 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Statistics Menu: The statistics menu provides an overview of how and how long the unit has been used. Touching the summary button (A) will provide a usage summary. Run Hours (B) is the total number of hours the unit has been used. Machine Distance (C) is the total distance in miles that the belt has traveled.

  • Page 68: Diagnostics Menu

    CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu: The Diagnostics Menu contains tools used to help diagnose errors and performance issues. The first screen Displayed is Tests: A) Contact Heart Rate: Ensures the unit is receiving the data by displaying the user’s heart rate when the contact heart rate pads are gripped. B) Telemetry Heart Rate: Use a wireless heart rate strap or simulator to test if the unit is receiving wireless heart rate data.
  • Page 69 Diagnostics Menu - Software Update TRUE may periodically release software updates to ensure users enjoy the best workout experience available. To update the console software, download the update program (A) from truefitness.com and load the software to a blank USB drive by following the downloadable instructions.
  • Page 70 CHAPTER 4A: TRANSCEND OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Software Update (continued) • Insert the USB drive containing the software update into the console’s USB port. • From the Main Menu, press the Diagnostics button. Then press Software update button (A). •...

  • Page 71: Escalate 15 Overview

    CHAPTER 4B: ESCALATE OPERATION ESCALATE OVERVIEW: Left/Right TFT Display Cooling Fan Up/Down Selection Buttons Selection Buttons Navigation Stop Buttons Start Enter TV Button Reading Rack Back Button 30 Pin iPod® USB Jack Headphone Jack Connector Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 72: Chapter 4B: Escalate Operation

    CHAPTER 4B: ESCALATE OPERATION ESCALATE OVERVIEW (continued): TFT Display: Used to monitor or control a workout and feature navigation. Selection Buttons: Used to navigate menus and make selections via the LCD Display. Navigation Buttons: Used to navigate menus and control features of the console. Start: Allows the user to begin a Quick Start workout or preset workout.

  • Page 73: Console Navigation

    CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION: Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout or view media. To select an item, use the Left/Right Selection Buttons (A) to highlight the item and then press the Enter button (B).
  • Page 74 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by selecting the Workout Finder option on the home screen. Workouts are organized into 5 categories. To view the workouts in a category, select the category (A) by using the Left/Right Selection Buttons (B) and then press Enter (C).
  • Page 75 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout View Screens: During any workout a Workout View Screen will be displayed to give the user a comprehensive visual overview of their current workout data. Users can switch between the available Workout View Screens by using the Left/Right Selection Buttons (F).
  • Page 76 CHAPTER 4B: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Tools Screen Controls: The Tools Screen contains controls that allow users to adjust settings during their workout. The Tools screen can be reached by using the Left/Right Selection Buttons (A) during any workout. The Navigation Buttons (B) are used in the Tools Screen to select between the available options.

  • Page 77: Tv Controls

    At the end of a workout the Summary Screen will display an overview of the workout data. The workout data can be exported to the TRUE Fitness App via Bluetooth or to a USB drive that is connected to the console’s USB port. To export the Workout Data, use the Left/Right Selection Buttons (A) to select Save (B) and then press the Enter Button (C).

  • Page 78: Ipod® Integration

    CHAPTER 4B: ESCALATE OPERATION iPod® INTEGRATION: The Escalate console has an advanced iPod® Integration feature which allows a user to enjoy their personal audio and video library when their iPod® is connected to the console via the 30 pin connector located on the front of the console. Once connected, the iPod®...

  • Page 79: Bluetooth Audio

    CHAPTER 4B: ESCALATE OPERATION BLUETOOTH AUDIO: The Escalate console has integrated Bluetooth support for non-30 Pin iPod® audio devices. To pair a device with the console, use the Left/Right Selection Buttons (A) to select the iPod®/Audio Device Screen. Ensure that the device is discoverable via Bluetooth and press the Enter Button (B) to search for devices.
  • Page 80 CHAPTER 4B: ESCALATE OPERATION BLUETOOTH AUDIO (continued): When a device is selected from the list, the console will send a pairing request to that device. The paring request must be accepted in order for this feature to operate. For iOS devices, press Pair (E) to accept the request. For Android devices, press Accept (F) to accept the request.

  • Page 81: Advanced Console Functions

    ADVANCED CONSOLE FUNCTIONS: Entering Service Mode: Entering Service Mode can be completed by pressing and holding the Back navigation Button (A). When the TRUE Logo (B) begins to flash, release the navigation button and press and hold the Enter Button(C).

  • Page 82: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen will be the first screen displayed after entering service mode. This screen will give a general overview of the unit’s setup. A) Product Model: The model number that the console is currently configured to. B) Serial Number: The serial number of the console (not the base unit).

  • Page 83: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu: The setup menu is accessed by touching the Setup button on the main menu. The Setup Menu is separated into seven sub- categories and allows to users configure the console and to set up various functions of the unit. Sub-Categories can be selected by using the Up/Down Selection Buttons...

  • Page 84: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Calibration: Calibration will conduct a basic test of the drive and incline systems to ensure that they are operating as intended. Calibration may also be used by technicians to troubleshoot system faults. WARNING: This process will take full control of the treadmill and can be dangerous if caution is not taken.

  • Page 85: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Clock: Correctly setting up the clock will ensure that all workout data that is exported by a user will be correctly labeled. Correct time is also important for troubleshooting purposes when viewing the system’s fault log. Setting the Clock: •...

  • Page 86: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Screen Saver: Users can load JPG images to be used by the console as a custom screen saver. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “screen saver” (case sensitive). Importing Screen Saver Images: •...

  • Page 87: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - Facility Images: The Escalate console supports customizable facility images to help promote specials, events or endorse a brand. In order to be uploaded to the console, images will need to be placed on a USB drive in a folder named “facility” (case sensitive). Importing Facility Images: •...

  • Page 88: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Setup: Escalate consoles have an integrated HDTV Tuner which allows the user to watch live programming in crisp, clear high Definition. Before any programming can be viewed, the TV signal needs to be set up. (TV Options will not be displayed on the Home Screen or in the Workout Data Screens until the TV Setup Steps have been completed) TV Setup Steps: •...

  • Page 89: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Setup (continued): Users can save time when setting up multiple units or maintain a back-up of their TV Setup Data by exporting it to a USB drive. Exporting TV Setup Data to USB: •...

  • Page 90: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Advanced: The TV Advanced Menu allows users to fine tune their TV settings by adding channels, removing channels, and adding channel logos. Add a Channel: • Navigate to the TV Advanced Screen (A). •...

  • Page 91: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Setup Menu - TV Advanced (continued): Using Channel logos allows users to quickly identify and select their favorite TV channels with minimal interruption to their workout. Adding Channel Logos: • Navigate to the TV Advanced Screen (A). •...

  • Page 92: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu: The Options menu allows users to customize settings on the console to meet their needs. Use the Up/Down Selection Buttons (A) to select the desired option and the Left/Right Selection Buttons (B) to adjust the value. *The settings in this menu save automatically.

  • Page 93: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Timers Menu: The Timers Menu allows for time limits to be set on various console features and functions. Use the Up/Down Selection Buttons (A) to select the desired option and the Left/Right Selection Buttons (B) to adjust the value. C) Cooldown Time: Adjusts the length of the cooldown segment at the end of a workout.

  • Page 94: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Statistics Menu: The statistics menu provides an overview of how and how long the unit has been used. Statistics Menu – Summary: Selecting the Summary screen (A) will provide a usage summary. Run Hours (B) is the total number of hours the unit has been used.

  • Page 95: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu: The Diagnostics Menu contains tools used to help diagnose errors and performance issues. Diagnostics Menu-Tests: The Tests Screen is used by technicians to aid in troubleshooting and contains commonly used troubleshooting tests. A) Contact Heart Rate: Ensures the unit is receiving the data by displaying the user’s heart rate when the contact heart rate pads are gripped.

  • Page 96: Truefitness.com / 800.426.6570 / 636.272.7100

    Diagnostics Menu - Software Update TRUE may periodically release software updates to ensure users enjoy the best workout experience available. To update the console software, download the update program (A) from truefitness.com and load the software to a blank USB drive by following the downloadable instructions.

  • Page 97: Truefitness.com / 800.426.6570 / 636.272.7100

    CHAPTER 4B: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Software Update (continued) • Insert the USB drive containing the software update into the console’s USB port. • From the Diagnostics Menu, use the Up/Down Selection Buttons to highlight Software Update and press the Enter Button (A).
  • Page 98 CHAPTER 4C: ESCALATE OPERATION ESCALATE OVERVIEW: TFT Display Selection Buttons Selection Buttons Incline Speed Keys Keys Start Stop Reading Warning Rack Decal 30 Pin iPod® Numeric USB Port Headphone Connector Keypad Jack Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 99: Chapter 4C: Escalate Operation

    CHAPTER 4C: ESCALATE OPERATION ESCALATE OVERVIEW (continued): TFT Display: Used to monitor or control a work out and feature navigation. Selection Keys: Used to navigate menus and make selections via the TFT Display. Incline Keys: Manually increases or decreases the incline of the treadmill. Start: Allows the user to begin a Quick Start workout or preset workout.

  • Page 100: Console Navigation

    CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION: Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout. A) Workout Finder Displays preset workout selections by category B) Quick Start Starts a Quick Start workout in which the user controls all settings until the workout is ended by the user.
  • Page 101 CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by selecting Workout Finder from the home screen. To view the workouts in a category, select the category (A) by using the Scroll Selection Buttons (B) and then press the Next Selection Button (C). *Press and hold the Next Selection Button to return to the previous screen.
  • Page 102 CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout Data Screens: During any workout a Workout Data Screen will be displayed to give the user a comprehensive visual overview of their current workout data. A) Custom Data Display #1: By Default, this display will show the distance for the current workout. Users can also choose custom data points to be seen in this display.
  • Page 103 CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION (continued): Workout Data Screen Controls: The Workout Data Screens contain various controls that allow users to adjust workout settings and to customize their overall workout experience. These controls are accessed by pressing the Selection Button for the control they wish to use. A) Change View: Switches between the available Workout Data Screens B) Cool Down:...
  • Page 104 CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION (continued): D) Source: Toggles between available audio sources which include; iPod® (when connected via the 30 pin iPod connector), TV (if the console is equipped with a Broadcast Vision receiver), and FM radio. When an audio source is selected the user is given control over volume (A), and channel adjustments (B).
  • Page 105 CHAPTER 4C: ESCALATE OPERATION CONSOLE NAVIGATION (continued): F) Show Tools: Pressing the Show Tools Selection Button (A) will display various options. Pressing the Change Data Selection Button (C) will toggle the data points in Custom Data Display 1(1) between distance and pace. The data in custom data display 2 (2) will toggle between calories and METs.

  • Page 106: Advanced Console Functions

    CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS: Entering Service Mode: Entering Service Mode can be completed by pressing and holding the upper left selection button (A) for 3-5 seconds or until the “Workout Finder” icon (B) blinks. When the “Workout Finder” icon blinks, release and hold the “Workout Finder”...
  • Page 107 CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen provides an overview of the unit’s current settings (values cannot be changed in this screen). A) Product Model: The model number that the console is currently configured to. B) Software Version: The current version of software that is installed on the console.
  • Page 108 Utilities Menu - Product Setup: The product setup screen allows the technician to adjust model configuration, incline range, and speed range. TRUE’s recommendation is to only use the Setup Wizard to adjust these attributes. After pressing the Setup Wizard Selection...
  • Page 109 Utilities Menu - Software Update: TRUE may periodically release software updates to ensure users enjoy the best workout experience available. To update the console software, download the update program (A) from truefitness.com and load the software to a blank USB drive by following the downloadable instructions.
  • Page 110 CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Utilities Menu - B-Vision Setup: When equipped with the optional Broadcast Vision receiver, the Escalate console is capable of playing audio wirelessly from video sources that are equipped with a Broadcast Vision compatible wireless transmitter. To configure this feature, follow the steps below.
  • Page 111 CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Utilities Menu - B-Vision Setup (continued): 3. Plug headphones into the headphone jack on the console and wear them for the remaining steps. 4. Use the Channel Selection Buttons (D) to scroll through the available channels. 5.

  • Page 112: Heart Rate Priority

    CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu: The options menu contains 12 Settings with various options available for each. For a complete list of settings and options, please refer to the table on the next page. To navigate the options menu, use the scroll selection buttons (A) to highlight the option to be changed (B) and use the speed keys (C) or incline keys (D) to adjust the options.

  • Page 113: Pause Time

    CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu (continued): Max Workout Time: This setting will limit the amount of time that all workouts can last. By choosing the “Off” setting, the time will be unlimited (this setting does not apply to manual workouts or distance workouts). Finder Timeout: Choose how long the Workout Finder remains on the screen without any user interaction.
  • Page 114 CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Calibration/Test: This menu contains tools for testing and verifying treadmill operation. A) Key Test: When a key is pressed on the console “NONE” will change to indicate which key is being pressed. In the event of a stuck key, the key that is being engaged will display (the selection buttons are excluded from this test).
  • Page 115 CHAPTER 4C: ESCALATE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Error Log: Error codes are an important part of troubleshooting any issues with the treadmill. Any time an error occurs it is entered into the error log for review by a service professional. This console is capable of storing the ten most recent errors. The error log can be cleared by pressing the enter selection button (A), but it is not recommended.

  • Page 116: Chapter 4D: Emerge Operation

    CHAPTER 4D: EMERGE OPERATION EMERGE OVERVIEW: Incline LED Upper LED Lower LED Speed LED Display Display Display Display Incline Speed Keys Keys Start Stop Reading Warning Rack Decal USB Port Workout Enter HRC Cruise Finder Control Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 117 CHAPTER 4D: EMERGE OPERATION EMERGE OVERVIEW (continued): Incline Keys: Manually increases or decreases the incline of the treadmill. Start: Allows the user to begin a Quick Start workout or preset workout. Reading Rack: A ledge on the console can be used to hold a book, magazine, e-reader, or tablet computer during a workout. USB Port: Allows users to export workout data to an external USB drive or update the console software.

  • Page 118: Console Navigation

    CHAPTER 4D: EMERGE OPERATION CONSOLE NAVIGATION: Selecting a Preset Workout: To begin a preset workout, press the Workout Finder button (A) until the desired program is shown in the Upper LED Display (B) and then press the Enter button (C). *To begin a Target HRC Workout, press the HRC Cruise Control button (D) followed by the Enter button (C) Workout Data Entry: Before beginning a preset workout, the console will ask the user for information in order to give more accurate workout...

  • Page 119: Workout Summary

    CHAPTER 4D: EMERGE OPERATION CONSOLE NAVIGATION (continued): Workout Summary: Workouts can be ended by the user pressing the Stop button (A) or by completing the time or distance in a preset workout. Once a workout has ended the console will display a workout Summary which will give the user an overview of their workout which includes;...

  • Page 120: Advanced Console Functions

    CHAPTER 4D: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS: Entering Maintenance Mode: Press and Hold the UP Incline Button (A) until the unit beeps (about 3 seconds). Then release the UP Incline Key and Immediately press and hold the Enter Button (B) until the unit beeps again (about 3 seconds). Then release the Enter button and when the Upper LED Display (C) reads “Maintenance Mode”, press the Enter Button (B) to enter maintenance mode.
  • Page 121 CHAPTER 4D: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Maintenance Mode Navigation (continued): Within a category users can scroll through available options using the UP and DOWN Incline Keys (A). Once the desired setting is shown in the Upper LED Display (B), press the Enter Button (C) to confirm the selection. After confirming the selection, the + and –...
  • Page 122 CHAPTER 4D: EMERGE OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu: The diagnostics menu contains various settings as well as tools used to help diagnose errors and performance issues. Title Description Total time: Displays an accumulative count of the total number of hours the unit has been used. Sound: Toggles the sound on or off.

  • Page 123: Configuration Menu

    ADVANCED CONSOLE FUNCTIONS (continued): Configuration Menu: WARNING: Misconfiguration of the console may cause damage to the unit and void the manufacturer warranty. If necessary, please contact TRUE Fitness Technical Support at 800-883-8783 for assistance. Title Description Model: Used to make changes to the model on which the console is installed.
  • Page 124 ADVANCED CONSOLE FUNCTIONS (continued): Software Update: TRUE may periodically release software updates to ensure users enjoy the best workout experience available. To update the console software, download the update program (A) from truefitness.com and load the software to a blank USB drive by following the downloadable instructions.

  • Page 125: Chapter 5: Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before using.

  • Page 126: Running Belt Alignment

    If you hear any chafing or the running belt appears to be getting damaged, stop the running belt immediately by pressing the STOP key. Contact the TRUE Service Department. Walk around to the rear of the unit and observe the belt for a few minutes.

  • Page 127: Tensioning The Running Belt

    Turn the treadmill on and start the belt and check if the slipping continues. Repeat the above steps if additional adjustment is necessary. TREADMILL LUBRICATION: For commercial use over 20 hours per week, TRUE recommends lubricating every three months. • Loosen the belt adjustment bolts in the rear end caps. •...

  • Page 128: Leveling The Treadmill

    OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: Record time, distance and hours from the console.

  • Page 129: Chapter 6: Customer Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.

  • Page 130: Reporting Freight Claims Or Parts Damage

    Severe Damage: Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused.

  • Page 131: Chapter 7: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 132 Corrupted brainboard Corrupted Re-install Console configuration - fails integrity Firmware and software Console software/firmware check versions are not Configuration Contact dealer or TRUE compatible service Console Configure Power cycle incorrectly Re-configure console Fault CN01: Re-install Console Math error - software...
  • Page 133 CHAPTER 7: ADDITIONAL INFORMATION TROUBLESHOOTING GUIDE (continued): Fault CN03: Membrane Key stuck Membrane key is Contact dealer or TRUE Console Stuck Key down/closed damaged service Power cycle Loose Cable Fault CN04: Check cable connections Lower Board Brainboard fails to receive timely...
  • Page 134 CHAPTER 7: ADDITIONAL INFORMATION TROUBLESHOOTING GUIDE (continued): Lubricate treadbelt High Belt Deck Friction Contact dealer or TRUE service Fault SP01: Belt Tread motor rpm is below target Check drive belt and Speed High belt tension Under Speed walking belt Tension...
  • Page 135 Run incline calibration Incline Incline operating range - may indicate Max/Min that it is disconnected. Incline Potentiometer Contact dealer or TRUE value out of range service Fault A101: Power cycle Motor AC MCB 2.5 VDC Ref Status Motor Control Board...
  • Page 136 CHAPTER 7: ADDITIONAL INFORMATION TROUBLESHOOTING GUIDE (continued): Dirty or misaligned Contact dealer or TRUE speed sensor service Fault A111: Lubricate treadbelt Motor AC MCB Illegal Speed Command High Belt Deck Friction Contact dealer or TRUE Controller Fault service Low Line Voltage...
  • Page 137 TROUBLESHOOTING GUIDE (continued): Loose Cable Connection Check cable connections Fault A121: Motor AC MCB Phase A High Gate Driver Fault Drive Motor Contact dealer or TRUE Controller Fault service Loose Cable Connection Check cable connections Fault A122: Motor AC MCB Phase B High Gate Driver Fault...
  • Page 138 Run incline calibration Fault SC02: Smart Incline Potentiometer Incline Stall Incline Stall Card value out of range Contact dealer or TRUE Acme Nut Jammed service motor bearings Power cycle Console displays Fault Calibration not saved. Check cable connections Incline disabled.

  • Page 139: Product Specifications

    P r e m i u m F i t n e s s E q u i p m e n t S i n c e 1 9 8 1 TRUE Fitness has over 30 years of history making the world’s best treadmills.   Our CS400 is no exception and will put your facility in a class all its own.   Give your customers what they want –...
  • Page 140 1" (0.8 cm) Medium Density Fiberboard Belt Siegling Multi-Ply with PVC Coating Rollers 3" (8 cm) w/ Sealed Bearings Impact System True Soft System Frame Construction Robotically Welded Heavy-Gauge Steel Lubrication Silax Speed Range 0.5 to 12.0 MPH (0.8 to 19.3 km/H)

  • Page 141: Warranty Information

    Product. The frame is warranted for labor and freight (for parts by contacting TRUE directly at: shipped from TRUE) for one year from date of purchase. * This limited warranty on structural frame does not include paint or TRUE Fitness, Service Department coatings.
  • Page 142 Registration Form is completed on-line; or if the attached form CS400 TREADMILL SERIAL NUMBERS: is filled in, signed by the original purchaser and mailed to TRUE within 30 days of purchaser’s receipt of this Product. The serial The CS400 treadmill comes with two serial numbers; one on number must be intact on the Product for this Limited Warranty the base and one on the display console (see diagram below).
  • Page 143 CS400 Treadmill Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line now to truefitness.com/support and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose.

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