True XC400 Owner's Manual
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* Assembly Guide & Warranty Card Included
XC400 ELLIPTICAL
OWNER'S MANUAL
Revision 091418

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  • Page 1 * Assembly Guide & Warranty Card Included XC400 ELLIPTICAL OWNER’S MANUAL Revision 091418...
  • Page 2 XC400 ELLIPTICAL OWNERS MANUAL IMPORTANT: All Products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up to date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment. As a result, people all over the world are benefiting from the TRUE experience.
  • Page 4: Table Of Contents

    XC400 ELLIPTICAL OWNERS MANUAL TABLE OF CONTENTS : Chapter 1: Safety Instructions Safety Instructions Space Requirements Grounding Instructions Power Requirements Warning Decals Compliances Chapter 2: Assembly Instructions Pre Assembly Checklist Elliptical Assembly Steps Wiring Diagrams Chapter 3: Product Overview Elliptical Overview Chapter 4: Care &...
  • Page 5: Chapter 1: Safety Instructions

    Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper outlet installed by a qualified electrician. Your TRUE Fitness product must be properly grounded to reduce risk of shock if the elliptical malfunctions.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service.
  • Page 7: Space Requirements

    Avoid placing hands on the upper side rail covers while elliptical is in operation. (See Fig 2) SPACE REQUIREMENTS: TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. The sides of the unit should be at least 20” away from the wall or obstructions. (See Fig 1) WARNING: The elliptical trainer is not equipped with a free wheel, therefore the moving parts are unable to stop immediately.
  • Page 8: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS ELLIPTICAL ENTRY AND EXIT SAFETY: Elliptical Entry: Elliptical Exit: • Step up onto the rear step. • Stop pedaling by slowing leg motion and applying • Step up onto the side platforms. slight resistance to the upper exercise arms. •...
  • Page 9: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 10: Warning Decals

    CHAPTER 1: SAFETY INSTRUCTIONS WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged or missing. *To replace any worn or missing warning decals contact TRUE FITNESS by one of the following: www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations.
  • Page 11: Chapter 2: Assembly Instructions

    • Keep the top side of the moving surface clean and dry. Should you need technical assistance in assembly of your TRUE Fitness product, contact TRUE Fitness Technical Support at 1-800-883-8783. PRE-ASSEMBLY CHECK LIST...
  • Page 12: Elliptical Assembly Steps

    CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS: CAUTION: • It is recommended that two people unpack and assemble elliptical. • Remove bands from packaging and pull top from pallet. • Remove all parts from packaging. Leave machine on pallet. • For each step use hardware in the corresponding bag.
  • Page 13 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): Pre-Assembly STEP 1: Install Transport Handle Bars: a) Important: With machine still on pallet, attach handle bars to the front and rear of machine. Handle Bars will provide assistance in moving machine. Figures 1 & 2 b) Carefully remove Elliptical from pallet.
  • Page 14 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 1: Assemble Pedestal to Base: a) Remove Front Handles before assembling Pedestal. b) Use 2 people to slide the Pedestal straight down onto the Base and be careful to not pinch the wires on the right side of the base.
  • Page 15 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 2: Attach Drawbars: a) Slide the top of the draw bars onto the exposed shaft and use the bolts, lock washers and flat washers from bag 2 to secure the push rod. Hardware Required (Bag 2): 2 M10 Bolts 2 Flat Washers...
  • Page 16 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 3: Attach Side Arms: a) Connect Side Arm Heart Rate Cable b) CAREFULLY Slide Side Arm into Pedestal and tuck the Heart Rate Cable into the tube. Make sure to not pinch the Heart Rate Cable wires.
  • Page 17 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 4: Upper Exercise Arms (continued): b) Attach the Exercise Arm Covers using 4 M5x8mm screws for each side. Hardware Required (Bag 4): 8 M5x8mm Screws STEP 5: Attach Pedal Tubes: Use 2 M10x80mm bolts and 2 M10 Nuts to attach Pedal Tubes.
  • Page 18 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6: Console Assembly – Console Mast: Slide Console cables through 2 M8x12mm bolts Console Mast and attach Mast using 2 M8x12mm bolts and 2 M8x20mm bolts. CAUTION: Do not pinch wires! Hardware Required (Bag 6): 2 M8x12mm Bolts 2 M8x20mm Bolts...
  • Page 19 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 6: Console Assembly (continued) – Rear Console Cover: e) Attach the Rear Console Cover using 2 M5x12mm screws. Hardware Required (Bag 6): 2 M5x12mm Screws 2 M8x12mm bolts STEP 7: Front Guard & Boot Covers: a) Slide front guard between the front covers and the frame and secure it to the frame using 4 M8x20...
  • Page 20 STEP 10: Remove Protective Film from Decals: a) Once Elliptical is moved into its final location, remove the protective film from the decals and from the “True” on the lower shroud. Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 21 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 11: Auxiliary Power Supply: *This step is REQUIRED for units that are paired with a touchscreen or 15” TFT console. a) Remove the rear access plastics on the user’s right sided of the elliptical. b) Locate and cut the wire tie that holds the power cable.
  • Page 22 CHAPTER 2: ASSEMBLY INSTRUCTIONS ELLIPTICAL ASSEMBLY STEPS (continued): STEP 11: Auxiliary Power Supply (continued): *This step is REQUIRED for units that are paired with a touchscreen or 15” TFT console. f) Mount Power Supply on bracket and attach with wire ties. Wire ties g) Tuck excess wires inside shroud opening...
  • Page 23: Wiring Diagrams

    CHAPTER 2: ASSEMBLY INSTRUCTIONS WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 24 CHAPTER 2: ASSEMBLY INSTRUCTIONS WIRING DIAGRAMS (continued): Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 29: Chapter 3: Product Overview

    CHAPTER 3: PRODUCT OVERVIEW ELLIPTICAL OVERVIEW: Upper Exercise Arms Console Assembly C o n tact Heart Rate Pads Battery Charge Port Side Steps Foot Pads Transport Handle Access Coaxial Port Ethernet Port Power Cord Leveling Feet Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 30 CHAPTER 3: PRODUCT OVERVIEW ELLIPTICAL OVERVIEW (continued): Console Assembly The console allows the user to set up a workout program and control the elliptical during a workout (For console overview and operation instructions refer to the owner’s manual for the selected console option). Upper Exercise Arms: Moving handles on the elliptical that provide resistance to the upper body during a workout.
  • Page 31: Chapter 4: Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before using.
  • Page 32: Other Scheduled Preventive Maintenance

    CHAPTER 4: CARE & MAINTENANCE OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: Check error log in console.
  • Page 33: Chapter 5: Customer Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.
  • Page 34: Reporting Freight Claims Or Parts Damage

    Severe Damage: Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused.
  • Page 35: Chapter 6: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 36 Corrupted brainboard Re-install Console Firmware and Console Configuration configuration - fails integrity check software/firmware software versions Contact dealer or are not compatible TRUE service Power cycle Console configured incorrectly Re-configure console Fault CN01: Internal Re-install Console Math error - software Fault...
  • Page 37 Console failed validation checks (incline Incline motor out of Console Configuration Contact dealer or ranges make no sense, etc.) range TRUE service Loose cable Membrane key is Contact dealer or Fault CN03: Stuck Key Console Membrane Key stuck down/closed damaged...
  • Page 38: Warranty Information

    Product. The frame is warranted for labor and freight (for parts the Product was purchased is no longer an authorized TRUE shipped from TRUE) for two years from date of purchase. * This dealer, then TRUE Limited Warranty service may be obtained...
  • Page 39 Registration Form is completed on-line; or if the attached form XC400 ELLIPTICAL SERIAL NUMBERS: is filled in, signed by the original purchaser and mailed to TRUE The XC400 elliptical comes with two serial numbers; one on within 30 days of purchaser’s receipt of this Product. The serial the base and one on the display console (see diagram below).
  • Page 40 If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

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