Chapter 7: Additional Information; Troubleshooting Guide - True CS400 Owner's Manual

CHAPTER 7: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE:

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction Possible Cause
Unit is turned off
Damaged power cord
Power cord not fully seated in socket
No power at wall outlet
No Power
Optional ERP board damaged
Battery is discharged
Motor control board damaged
Damaged power cord
Power cord not fully seated in socket
Insufficient power
Unit resets or
Error code is displayed on console
pauses randomly
Speed sensor out of alignment
Pinched or loose main
communication cable
Resistance
hesitates or slips Loose belt tension
when pedaling
Uneven floor
Loose hardware
Rubbing or
knocking sound Loose Pedal
from unit when in
Bearings may be damaged
operation
Brake assembly may be damaged
Drive belt may be misaligned
Low or bad video signal
Loose F type connecter (coaxial
No TV displayed cable)
or low quality
Encrypted video
Channels or format type not correct
Tuner Invalid
TRUEfitness.com / 800.426.6570 / 636.272.7100
Corrective Action
Verify the On/Off switch is at the ON position
(If applicable)
Replace power cord
Inspect power connection at the unit and outlet
Use a voltmeter to verify power at wall outlet
Contact TRUE Fitness Customer Service Department
(If applicable)
Charge the battery overnight with optional power
supply
Contact TRUE Fitness Customer Service Department
Replace power cord
Inspect power connection at the unit and outlet
Verify output voltage from 20A outlet with a voltmeter
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Adjust equipment with leveling feet.
See Chapter 5: inspections
See Chapter 5: inspections
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact video provider
NTCS dBmV 0 through15.6
ATCS/QAM dBmV-10 through 15.5
inspect all connections
Obtain set top box from video provider
Verify video type with provider; analog (NTCS), digital
air (ATCS), digital cable (QAM)
Rescan TV channels
Contact TRUE Fitness Customer Service Department
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