Troubleshoot Pppoe - NETGEAR AirCard Smart Cradle DC112A User Manual

• If your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
cradle's MAC address.
- Configure your cradle to clone your computer's MAC address.
If your cradle was assigned an IP address but your computer does not load any web pages
from the Internet, it might be due to one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the cradle's
configuration, reboot your computer, and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
• The cradle might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the cradle by DHCP, reboot the computer,
and verify the gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your cradle. You might need to go to
Internet Explorer and select Tools > Internet Options, click the Connections tab, and
select Never dial a connection. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or wireless device that is connected to the
Smart Cradle.
2. In the address field of the browser, enter http://netgear.cradle or http://192.168.100.1
A login prompt displays.
3. Enter the cradle user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Click the ADVANCED tab.
The ADVANCED Home screen displays.
5. In the Internet Port pane, click the Connection Status button.
AirCard Smart Cradle
Troubleshooting
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