Cannot Access The Internet - NETGEAR AirCard Smart Cradle DC112A User Manual

• Make sure that you are using the correct login information. The user name is admin, and
the default password is password. Make sure that Caps Lock is off when you enter this
information.
• If you are attempting to set up your NETGEAR cradle as a replacement for an ADSL
gateway in your network, the cradle cannot perform many gateway services. For
example, the cradle cannot convert ADSL or cable data into Ethernet networking
information.

Cannot Access the Internet

If you can access your cradle but not the Internet, check to see if the cradle can obtain an IP
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP
address, your cradle requests an IP address from the ISP. You can determine whether the
request was successful using the ADVANCED Home screen.

To check the WAN IP address:
1. Launch a web browser from a computer or wireless device that is connected to the
Smart Cradle.
2. In the address field of the browser, enter http://netgear.cradle or http://192.168.100.1
A login prompt displays.
3. Enter the cradle user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Click the ADVANCED tab.
The ADVANCED Home screen displays.
5. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your cradle did
not obtain an IP address from your ISP.
If your cradle cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new cradle by restarting your network.
If your cradle is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
AirCard Smart Cradle
Troubleshooting
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