Phone Home Support - Overland Storage SnapServer Administrator's Manual

SnapServer GuardianOS 7.2 Administrator's Guide
You Cannot Delete Files or Folders From an iSCSI Disk
If an iSCSI disk is mounted to a folder, not a letter drive, in Windows you will not be able to
delete files and folders inside that mount point. The Windows Recycle Bin does not
understand mount points, so to avoid this problem either mount iSCSI disks to letter drives
on your Windows OS, or hold down the shift key while deleting folders or files.

Phone Home Support

Once your SnapServer has been registered, Phone Home Support becomes available for use.
Phone Home Support emails system logs and files that contain information useful for
troubleshooting purposes to Overland Storage technical support. You can use the
Maintenance > Support page to open a new case with technical support; or, in the course of
working to resolve an issue, a technical support representative may ask you to fill out and
submit this page. If a case is already in progress, you will need to enter the case number
provided by the technical support representative.
NOTE: Phone Home Support interacts with two fields on the Maintenance > Tools > Email
Complete the following fields as appropriate, then click OK:
Text Field
Subject
Case
Case Number
Reply-to Address
Comments
10400317-003 05/2012
Notification page: (1) To use Phone Home Support, you must enter a valid SMTP server IP
address on the Email Notification page; and (2) the first email address listed in the
Recipients field populates the Reply-to Address field on the Support page.
Description
(Required) Enter a concise description that identifies the issue.
(Required) Select New Case if you are emailing technical
support for the first time. Select Existing Case if you have
previously contacted technical support concerning the issue.
If you selected Existing Case above, enter the case number
provided by technical support.
(Required) This field defaults to the first email address entered
as a recipient on the
necessary, enter at least one email address that will serve as
the contact email address for this issue.
To receive a copy of the email and system information
attachment, check the Cc Reply-to Address box.
(Required) Enter additional information that will assist in the
resolution of the problem.
©2010-12 Overland Storage, Inc.
Phone Home Support
Server > Email Notification page. If
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