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Answering and Placing Calls
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an "Answer Access" list.
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the one answered).
To use Automatic Trunk Answer:
1. When an incoming external call is ringing at another Answer Access list extension, lift
2. Dial 350 or press the flashing Trunk <number> button.
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
To place an emergency call:
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your endpoint. Contact your system administrator for a list of
extension numbers.
To place an internal call:
1. With or without the handset lifted, dial the extension number.
2. If you are using Handsfree Mode, listen for the double tone and then begin to speak.
If there is no answer or if the extension is busy, you can do the following:
•
•
•
Requesting a Callback (Queuing the Endpoint)
When you request a callback (queue the endpoint), the system automatically calls to connect
you to the extension when it becomes available.
To request a callback:
To cancel the callback request:
1.
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the handset or press
Request a callback (queue). See
Camp-on to the busy extension. See "Using Camp-on" on
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press
then hang up. When the extension becomes available, your extension rings.
Press 6.
This feature may or may not be enabled for your system.
1
Your system administrator creates Answer
(Speaker).
Requesting a Callback (Queuing the Endpoint)
Mitel
®
Model 8500 User Guide – Issue 12, October 2008
below.
page
15.
page
29.
(Special) followed by 6, and
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