Mitel 8500 Manuals

Manuals and User Guides for Mitel 8500. We have 2 Mitel 8500 manuals available for free PDF download: User Manual, Endpoint User Manual

Mitel 8500 User Manual (66 pages)

Brand: Mitel | Category: Telephone | Size: 0 MB

Feature Buttons
3
Placing a Page Announcement
4
Getting Started

13
- Welcome
  
  13
- About Your Telephone
  
  14
  - Feature Descriptions
    15
    
    Handset
    15
    
    Message Indicator Lamp
    15
    
    Volume
    15
    
    Programmable Buttons
    15
    
    Dialpad Buttons
    15
    
    Feature Buttons
    16
  - Telephone Signals
    17
- Comfort and Safety Tips
  
  17
- Headset Instructions
  
  17
Personalizing Your Telephone

19
- Adjusting the Viewing Angle
  
  19
- Changing Volume Levels
  
  19
- Changing the Ring Tone
  
  20
- Listening to Background Music
  
  20
- Using Programmable Buttons
  
  21
  - Default Access Codes
    22
    
    Outside Line Access Codes
    22
    
    Extension Numbers
    22
  - Default Feature Codes
    22
- Resetting Programmable Buttons
  
  24
- Resetting the Telephone to the Default Settings
  
  25
- Switching Keymaps
  
  25
- Activating Door Relay
  
  25
Answering and Placing Calls

27
- Answering Calls
  
  27
  - Answering Waiting Calls
    27
  - Using Automatic Call Access
    27
  - Redirecting Calls
    27
- Placing Calls
  
  28
  - Placing Emergency Calls
    28
  - Placing Internal Calls
    28
    
    Requesting a Callback (Queuing the Telephone)
    28
    
    Using Camp-On
    29
  - Placing External Calls
    29
  - Redialing a Number
    29
- Using Automatic Trunk Answer
  
  28
- Using Speed Dial
  
  30
  - Using System Speed Dial
    30
  - Using Station Speed Dial
    30
    
    Storing Station Speed-Dial Numbers
    30
    
    Dialing Station Speed-Dial Numbers
    30
    
    Deleting Station Speed-Dial Entries
    30
    
    Assigning Speed-Dial Numbers to Programmable Buttons
    31
- Using Account Codes
  
  31
Call Features

33
- Using Handsfree Mode
  
  33
- Using Ring Intercom Always
  
  33
- Enhanced Speakerphone Mode
  
  33
- Using Mute
  
  34
- Placing Calls on Hold
  
  34
- Entering a Hookflash
  
  34
- Transferring Calls
  
  34
- Forwarding Calls
  
  36
  - Manual Call Forwarding
    36
  - System Forwarding
    36
- Using Dynamic Extension Express
  
  37
- Placing Conference Calls
  
  39
- Using Record-A-Call
  
  40
- Using Group Listen
  
  40
- Using Secondary Extension Buttons
  
  41
- Using Configuration Assistant
  
  42
- Using Remote Programming
  
  45
Messages

49
- Leaving Messages at Other Extensions
  
  49
- Retrieving Messages
  
  49
- Canceling Messages Left at Other Extensions
  
  50
- Deleting Messages
  
  50
- Using Do-Not-Disturb
  
  51
- Using Reminder Messages
  
  52
- Paging Other System Users
  
  53
  - Enabling or Disabling the Page Feature
    53
Hunt Groups

55
- Logging in to ACD Hunt Groups
  
  55
- Logging out of ACD Hunt Groups
  
  56
  - Stopping the ACD Hunt Group Wrap-Up Timer
    56
- Other Hunt Group Features
  
  56
  - Requesting Agent Help
    56
  - Diverting Hunt Group Calls
    56
- Hunt Group Supervisor Features
  
  57
  - Accepting or Rejecting Agent Help Calls
    57
  - Monitoring Calls
    57
  - Stealing Hunt Group Calls
    57
  - Using Barge-In
    58
    
    Troubleshooting
    59
    
    Contact Information
    59
    
    Troubleshooting Tips
    59

Mitel 8500 Endpoint User Manual (58 pages)

Brand: Mitel | Category: Telephone | Size: 0 MB

Placing a Page Announcement
4
Getting Started

13
- Welcome
  
  13
- About Your Endpoint
  
  14
  - Feature Descriptions
    15
    
    Handset
    15
    
    Message Indicator Lamp
    15
    
    Volume
    15
    
    Programmable Buttons
    15
    
    Dialpad Buttons
    15
    
    Feature Buttons
    16
  - Endpoint Signals
    17
- Comfort and Safety Tips
  
  17
- Headset Instructions
  
  17
Personalizing Your Endpoint

19
- Adjusting the Viewing Angle
  
  19
- Changing Volume Levels
  
  19
- Changing the Ring Tone
  
  19
- Listening to Background Music
  
  20
- Assigning Features to Programmable Buttons
  
  20
  - Default Access Codes
    20
    
    Outside Line Access Codes
    20
    
    Extension Numbers
    20
  - Default Feature Codes
    21
- Programming DSS/BLF Buttons
  
  23
- Resetting Programmable Buttons
  
  23
- Resetting the Endpoint to the Default Settings
  
  24
- Switching Keymaps
  
  24
Answering and Placing Calls

25
- Answering Calls
  
  25
  - Answering Waiting Calls
    25
  - Using Automatic Call Access
    25
  - Redirecting Calls
    25
- Placing Calls
  
  26
  - Placing Emergency Calls
    26
  - Placing Internal Calls
    26
    
    Requesting a Callback (Queuing the Endpoint)
    26
    
    Using Camp-On
    27
  - Placing External Calls
    27
  - Redialing a Number
    27
- Using Automatic Trunk Answer
  
  26
- Using Speed Dial
  
  28
  - Using System Speed Dial
    28
  - Using Station Speed Dial
    28
    
    Storing Station Speed-Dial Numbers
    28
    
    Dialing Station Speed-Dial Numbers
    28
    
    Deleting Speed-Dial Entries
    28
    
    Assigning Speed-Dial Entries to Programmable Buttons
    29
- Using Account Codes
  
  29
Call Features

31
- Using Handsfree Mode
  
  31
- Using Ring Intercom Always
  
  31
- Enhanced Speakerphone Mode
  
  31
- Using Mute
  
  32
- Placing Calls on Hold
  
  32
- Entering a Hookflash
  
  32
- Transferring Calls
  
  32
- Forwarding Calls
  
  34
  - Manual Call Forwarding
    34
  - System Forwarding
    34
- Placing Conference Calls
  
  34
- Using Record-A-Call
  
  36
- Using Group Listen
  
  36
- Remote Programming
  
  37
- Using Secondary Extension Buttons
  
  37
Messages

41
- Using Messages
  
  41
- Using Do-Not-Disturb
  
  43
- Using Reminder Messages
  
  44
- Paging Other System Users
  
  45
  - Enabling or Disabling the Page Feature
    45
Hunt Groups

47
- UCD and ACD Hunt Groups
  
  47
- Other Hunt Group Features
  
  48
  - Requesting Agent Help
    48
  - Diverting Hunt Group Calls
    49
- Hunt Group Supervisor Features
  
  49
  - Accepting or Rejecting Agent Help Calls
    49
  - Monitoring Calls
    49
  - Using Barge-In
    49
  - Stealing Hunt Group Calls
    49
Troubleshooting

51
- Contact Information
  
  51
- Troubleshooting Tips
  
  51
Index

53

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More Mitel Manuals

Mitel 8500 Manuals

Mitel 8500 User Manual (66 pages)

Table of Contents

Getting Started

Welcome

About Your Telephone

Comfort and Safety Tips

Headset Instructions

Personalizing Your Telephone

Adjusting the Viewing Angle

Changing Volume Levels

Changing the Ring Tone

Listening to Background Music

Using Programmable Buttons

Resetting Programmable Buttons

Resetting the Telephone to the Default Settings

Switching Keymaps

Activating Door Relay

Answering and Placing Calls

Answering Calls

Placing Calls

Using Automatic Trunk Answer

Using Speed Dial

Using Account Codes

Call Features

Using Handsfree Mode

Using Ring Intercom Always

Enhanced Speakerphone Mode

Using Mute

Placing Calls on Hold

Entering a Hookflash

Transferring Calls

Forwarding Calls

Using Dynamic Extension Express

Placing Conference Calls

Using Record-A-Call

Using Group Listen

Using Secondary Extension Buttons

Using Configuration Assistant

Using Remote Programming

Messages

Leaving Messages at Other Extensions

Retrieving Messages

Canceling Messages Left at Other Extensions

Deleting Messages

Using Do-Not-Disturb

Using Reminder Messages

Paging Other System Users

Hunt Groups

Logging in to ACD Hunt Groups

Logging out of ACD Hunt Groups

Other Hunt Group Features

Hunt Group Supervisor Features