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Model 8500 Endpoint Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Feature Buttons
Most of the following feature codes work when your
endpoint is idle. However, if you are on an active call or
if the endpoint is off-hook, you may need to press
(Special) to activate the feature before you enter
the feature code.
Button
Activates features while on active calls.
Provides volume control.
Scrolls through feature options.
Activates Handsfree Mode and
activates features.
Places the current call on hold.
CALL
Selects an outside line or answers a
call.
IC
Answers an intercom (internal) call.
MUTE
Mutes the microphone.
DND
Turns DND mode on or off.
PAGE
Selects a page zone to place a page.
STN SPDL
Accesses Station Speed-Dial numbers.
SYS SPDL
Accesses System Speed-Dial numbers.
REDIAL
Redials a telephone number.
CNF
Places a conference call.
TRANSFER
Transfers the current call.
MSG
Connects to messages.
FWD
Forwards the call to the specified
number
ANSWER
Answers calls.
OUTGOING Selects an outgoing line for external
calls.
Mitel
®
Model 8500 User Guide – Issue 12, October 2008
Action
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
.
Feature
ACD Agent – Log In/Out
Automatic IC Call Access – On/Off
Automatic Trunk Call Access – On/Off
Background Music – On/Off
Call Forward – All Calls
Conference
Default Station
Directory
Do-Not-Disturb – On/Off
Handsfree – On/Off
Headset – On/Off
Hold – Individual
Hold – System
Hunt Group – Remove/Replace
Message – Cancel Left Message
Message – Delete Message
Message – Leave Message
Microphone Mute – On/Off
Page Receive – On/Off
Program Buttons
Program Station Password
Programmable Buttons – Default
Queue (Callback) Request
Record-A-Call
Reverse Transfer (Call Pick-Up)
Ring Tone Selection
Station Speed Dial
Station Speed Dial – Programming
Switch Keymap
System Forward – On/Off
System Speed Dial
Code
328
361
360
313
355
5
394
307
372
319
317
336
335
324
366
368
367
314
325
397
392
395
6
385
4
398
382
383
399
354
381
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