Table of Contents
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Index
G
Group Listen, using 24
H
Handset
off-hook 5
off-hook, on-hook 5
on-hook 5
Handsfree Mode
overriding 19
using 19
Headset, using 5
Hold
Individual 20
System 20
Hookflash, entering 20
Hunt groups
accepting or rejecting Agent Help 37
Agent Help, requesting 36
agent IDs 35
Automatic Call Distribution (ACD) 35
Barge-in, using 37
calls
diverting 37
monitoring 37
stealing 37
logging out of 36
types 35
Uniform Call Distribution (UCD) 35
wrap-up timer 36
I
Individual Hold, using 20
Internal calls, placing 14
Inter-Station messages
canceling 30
deleting 30
K
Keymaps, changing 12
Page 42
M
Members, hunt group 35
Messages
canceling 30
deleting 30
Do-Not-Disturb 31
leaving 29
pages 33
Reminder 32
replying to 30
voice, listening to 30
Microphone, muting 20
Music, listening to 8
Mute, using 20
N
Numbers, redialing external 15
O
Off-hook 5
On-hook 5
Outgoing Call access code 15
P
Paging
enabling or disabling 33
using 33
Password, Remote Programming
changing 26
entering 25
Placing calls
conference 22
external 15
internal 14
Programmable buttons, assigning 8
Q
Queuing for an endpoint 14
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